Afrihost - Pure Fibre Feedback Thread

Status
Not open for further replies.
Here we go again, a week later and still not resolved.

1590863439305.png
Microsoft Windows [Version 10.0.18362.836]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Users\Harmsen>tracert att.com

Tracing route to att.com [144.160.155.43]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ARCHER_VR400 [192.168.1.1]
2 3 ms 3 ms 3 ms 169-1-252-1.ip.afrihost.co.za [169.1.252.1]
3 12 ms 11 ms 10 ms 169-1-21-1.ip.afrihost.co.za [169.1.21.1]
4 * * 11 ms 196.25.26.65
5 169 ms 169 ms * 10.189.30.2
6 151 ms * 151 ms be5956.rcr21.b023101-0.lon13.atlas.cogentco.com [149.11.248.209]
7 * * 153 ms be2348.ccr41.lon13.atlas.cogentco.com [130.117.51.73]
8 211 ms 211 ms 211 ms be2317.ccr41.jfk02.atlas.cogentco.com [154.54.30.185]
9 210 ms 209 ms 209 ms be3495.ccr31.jfk10.atlas.cogentco.com [66.28.4.182]
10 * 242 ms 242 ms att.jfk10.atlas.cogentco.com [154.54.10.98]
11 * 311 ms 310 ms cr2.n54ny.ip.att.net [12.122.130.170]
12 313 ms 309 ms 311 ms wswdc22crs.ip.att.net [12.122.28.42]
13 312 ms * 311 ms attga21crs.ip.att.net [12.122.2.29]
14 * 313 ms 310 ms dlstx22crs.ip.att.net [12.122.2.110]
15 307 ms 310 ms 311 ms la2ca22crs.ip.att.net [12.122.2.82]
16 * 307 ms 309 ms sffca22crs.ip.att.net [12.122.28.122]
17 305 ms * 305 ms 12.122.114.65
18 307 ms 308 ms 308 ms 12.91.205.18
19 307 ms 308 ms 309 ms att.com [144.160.155.43]

Trace complete.
 
Last edited:
Just some feedback, got a call from AH, did a few tests to try and pinpoint the issue again. Few minutes later back to full speed, but it is a temp fix on my IP. The other users in my Sub Net seems fine, its only my IP.

I mentioned the trouble I had between my line activation last week Friday, and the AH package being re-created after struggling to get internet earlier this week. Like @cavedog has mentioned, he also said this issue makes NO sense, its not obvious on the network.

He will leave my line as is, and dig some more and provide feedback later.
 
svenh said:
Here we go again, a week later and still not resolved. I am starting to think that this issue might be way above AH's head and maybe they are unable fix it. Well, it's the only logical solution I can make at this stage taking the lack of feedback and nobody taking ownership of the issue into account

View attachment 848701
Microsoft Windows [Version 10.0.18362.836]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Users\Harmsen>tracert att.com

Tracing route to att.com [144.160.155.43]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ARCHER_VR400 [192.168.1.1]
2 3 ms 3 ms 3 ms 169-1-252-1.ip.afrihost.co.za [169.1.252.1]
3 12 ms 11 ms 10 ms 169-1-21-1.ip.afrihost.co.za [169.1.21.1]
4 * * 11 ms 196.25.26.65
5 169 ms 169 ms * 10.189.30.2
6 151 ms * 151 ms be5956.rcr21.b023101-0.lon13.atlas.cogentco.com [149.11.248.209]
7 * * 153 ms be2348.ccr41.lon13.atlas.cogentco.com [130.117.51.73]
8 211 ms 211 ms 211 ms be2317.ccr41.jfk02.atlas.cogentco.com [154.54.30.185]
9 210 ms 209 ms 209 ms be3495.ccr31.jfk10.atlas.cogentco.com [66.28.4.182]
10 * 242 ms 242 ms att.jfk10.atlas.cogentco.com [154.54.10.98]
11 * 311 ms 310 ms cr2.n54ny.ip.att.net [12.122.130.170]
12 313 ms 309 ms 311 ms wswdc22crs.ip.att.net [12.122.28.42]
13 312 ms * 311 ms attga21crs.ip.att.net [12.122.2.29]
14 * 313 ms 310 ms dlstx22crs.ip.att.net [12.122.2.110]
15 307 ms 310 ms 311 ms la2ca22crs.ip.att.net [12.122.2.82]
16 * 307 ms 309 ms sffca22crs.ip.att.net [12.122.28.122]
17 305 ms * 305 ms 12.122.114.65
18 307 ms 308 ms 308 ms 12.91.205.18
19 307 ms 308 ms 309 ms att.com [144.160.155.43]

Trace complete.
Click to expand...

Hi svenh,

Really sorry you are experiencing these issue. We have picked up some hidden issues that we are trying to pinpoint and address.

Would you mind sending me a private message with your current ip address so I can look into it for you?
 
Tjoker said:
Just some feedback, got a call from AH, did a few tests to try and pinpoint the issue again. Few minutes later back to full speed, but it is a temp fix on my IP. The other users in my Sub Net seems fine, its only my IP.

I mentioned the trouble I had between my line activation last week Friday, and the AH package being re-created after struggling to get internet earlier this week. Like @cavedog has mentioned, he also said this issue makes NO sense, its not obvious on the network.

He will leave my line as is, and dig some more and provide feedback later.
Click to expand...

Hi Tjoker,

That is awesome news! I'm glad we could get the issue resolved. It's a very tricky one indeed!
 
alex augustus said:
Yeah that’s true, is this device pulling an public IP from the 102.x prefix or 169.x prefix?

Users are seeing it from different FNO so not isolated to one FNO.
Click to expand...

Hi Alex,

Would you mind sending me your current IP? We believe the issues you are experiencing might be related and want to get to the bottom of it ASAP!
 
AfriGuy said:
Hi Alex,

Would you mind sending me your current IP? We believe the issues you are experiencing might be related and want to get to the bottom of it ASAP!
Click to expand...
Hello,

My issue seems to be resolved as well, I powered down my ONT for around 10mins this afternoon, powered it back up, the ONT powered on normally and synced with the OLT but my traffic stopped on the 3rd hop and I left it as is for the next 5mins, then I rebooted the ONT again and Internet was restored.

Since then, I haven’t had a single issue wrt the odd latency on 169.1.21.1 nor any PL which meant my throughput is golden again :D

What was the issue if I may ask?
 
alex augustus said:
Hello,

My issue seems to be resolved as well, I powered down my ONT for around 10mins this afternoon, powered it back up, the ONT powered on normally and synced with the OLT but my traffic stopped on the 3rd hop and I left it as is for the next 5mins, then I rebooted the ONT again and Internet was restored.

Since then, I haven’t had a single issue wrt the odd latency on 169.1.21.1 nor any PL which meant my throughput is golden again :D

What was the issue if I may ask?
Click to expand...

Great stuff! Golden we'll take that!

We are trying to figure that out to be honest. It seems like it was a small gremlin trying to hide from us. It's not a network wide issue but rather an issue related to new clients that might have had an issue with activation.
 
AfriGuy said:
Great stuff! Golden we'll take that!

We are trying to figure that out to be honest. It seems like it was a small gremlin trying to hide from us. It's not a network wide issue but rather an issue related to new clients that might have had an issue with activation.
Click to expand...
Ah okay cool thanks so much just glad things are back to normal again :cool::thumbsup:
 
My issue is also resolved just now I am so relieved.
Thanks Afrihost, I think I will stay on a little longer now :)
 
svenh said:
My issue is also resolved just now I am so relieved.
Thanks Afrihost, I think I will stay on a little longer now :)
Click to expand...

Hi svenh,

That is GREAT news. I really appreciate you giving us another chance. We really want to make it up to you going forward! I will keep in touch just to make sure we don't drop the ball again.
 
Any issue with intl upload ? Not that it bothers me.. was just doing a few random speedtests to Proxar IT in London.. and it's sitting on around 5-6 Mbps, while DL is anywhere from 180-320
Without VPN

With VPN

Local
 
Luke7777 said:
Any issue with intl upload ? Not that it bothers me.. was just doing a few random speedtests to Proxar IT in London.. and it's sitting on around 5-6 Mbps, while DL is anywhere from 180-320
Without VPN

With VPN

Local
Click to expand...

Could just be windows related.

If you test with the speedtest windows app or maybe on Android you should notice an improvement.
 
Dropped for a few seconds on vuma.

Anyone else?

Ping statistics for 8.8.8.8:
Packets: Sent = 96, Received = 92, Lost = 4 (4% loss),
 
Rickster said:
Dropped for a few seconds on vuma.

Anyone else?

Ping statistics for 8.8.8.8:
Packets: Sent = 96, Received = 92, Lost = 4 (4% loss),
Click to expand...

Not for me, after the week I had, been monitoring very closely....ALL GOOD in the hood over here!

1590957016679.png

not sure about the ms reading?
 
Tjoker said:
My speeds have been full throttle since last night!

Hooe everyone else is good?
Click to expand...
Good Morning Tjoker,
Sorry for the speed issues you're getting from the weekend.
Did you run any trace routes / latency test we can look into?
 
Luke7777 said:
Any issue with intl upload ? Not that it bothers me.. was just doing a few random speedtests to Proxar IT in London.. and it's sitting on around 5-6 Mbps, while DL is anywhere from 180-320
Without VPN

With VPN

Local
Click to expand...
Did Cavedog's advice help? Please do let us know if the upload speeds improved? :)
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X