Afrihost - Pure Fibre Feedback Thread

[shadowfoxza]

I'm sitting with the same situation as tjoker - Cape Town area. Vuma - absolutely horrendous speeds and latency - and it's been happening for the past 3 or 4 days, starting around 6pm each evening.

And still no response on a ticket I submitted this morning.

 

[Tjoker]

VUMA seems fine:



Normal Speedtest useless:





Seems like issue with hop 3 to 4 again like last time. @AfriNatic , check my previous tickets.

 

[Tjoker]

All seems good again!

 

[AfriNatic]

View attachment 882183

View attachment 882185


View attachment 882177

All seems good again!

We are investigating an issue with our Vendor to establish why this keeps on happening. I'm really sorry for this!

 

[Tjoker]

Thank you for the quick response!

 

[AfriNatic]

Thank you for the quick response!

Pleasure. I'm just a message away anytime of the day.

 

[shadowfoxza]

@AfriNatic Any feedback regarding my issue? This is supposed to be 10/10 (doubled up to 20/20)

 

[AfriNatic]

@AfriNatic Any feedback regarding my issue? This is supposed to be 10/10 (doubled up to 20/20)

Did you send me a pm? I can't seem to find one. Sorry if I missed your post.

 

[shadowfoxza]

Did you send me a pm? I can't seem to find one. Sorry if I missed your post.

I didn't, but I can do so now, if you'll just let me know what you need from me to reduce any unnecessary back-and-forth.

 

[AfriNatic]

I didn't, but I can do so now, if you'll just let me know what you need from me to reduce any unnecessary back-and-forth.

I just need your clientzone email for now so I can take a look at the account for now.

 

[shadowfoxza]

PM sent

 

[AfriNatic]

PM sent

Thank you for getting in touch. As I explained we are working with the Vendor to see how we can get a permanent fix for the issues experienced so please accept my apology for the inconvenience caused we are trying to get it sorted ASAP.

 

[sammi01]

Vuma trenched
Cape Town S Suburbs

 

[sammi01]

..... 100mbps line

 

[AfriNatic]

Vuma trenched
Cape Town S Suburbs

View attachment 882211

Decent speeds. You aren't doubled though?

 

[sammi01]

Decent speeds. You aren't doubled though?

50mbps line..... that is doubled to 100mbps.... for a few more days

 

[AfriNatic]

50mbps line..... that is doubled to 100mbps.... for a few more days

Ohh okay cool. How was the double speed?

 

[sammi01]

Ohh okay cool. How was the double speed?

 

[scienide]

wish i could those pings!!

 

[AfriNatic]

Please take note of a network notice for FrogFoot CPT area.