Afrihost - Pure Fibre Feedback Thread

[Naks]

Which Provider is this?

Frogfoot, but the Internet just came back on

 

[AfriNatic]

Please note that we are aware of a network outage in CPT on FrogFoot. FrogFoot is working on restoring connection.

 

[AfriNatic]

Frogfoot, but the Internet just came back on

There is a network outage on FrogFoot. Quite a major outage.

 

[Naks]

Yeah, the connection is yo-yoing like crazy atm

 

[Old_Liver]

We not aware of any general MFN issues. Are you still experiencing the issues?

Not at the moment. But yesterday been 9am and 1pm and same times today, it's been coming and going. 30 minute zoom call disconnected about 10 times between 12 and 12:30.

 

[AfriNatic]

Not at the moment. But yesterday been 9am and 1pm and same times today, it's been coming and going. 30 minute zoom call disconnected about 10 times between 12 and 12:30.

We would need to log a ticket with MFN to see if they can assist.

 

[Old_Liver]

We would need to log a ticket with MFN to see if they can assist.

Dead again...

EDIT: and it's back 5 minutes later

 

[AfriNatic]

Dead again...

EDIT: and it's back 5 minutes later

I think we should proceed with logging a fault for them to advise.

 

[Prof.Merlin]

Still no refund received.

Please can you follow up again.

VVT-507-93883 with escalate number EAM-820-44219.

 

[AfriNatic]

Still no refund received.

Please can you follow up again.

VVT-507-93883 with escalate number EAM-820-44219.

Hi,

So it was supposed to be processed a while ago but was actually only refunded today. I will pm you the deeds.

 

[Prof.Merlin]

Hi,

So it was supposed to be processed a while ago but was actually only refunded today. I will pm you the deeds.

Perfect, thank you!

 

[Old_Liver]

I think we should proceed with logging a fault for them to advise.

It's been 100% so far today, should we still proceed with logging a fault?

 

[AfriNatic]

It's been 100% so far today, should we still proceed with logging a fault?

If it happens again we can log a fault. Might have been backhaul issues.

Did you get your upgrade processed already?

 

[Naks]

Frogfoot still yo-yoing today, any ETA on resolution!?

 

[Old_Liver]

If it happens again we can log a fault. Might have been backhaul issues.

Did you get your upgrade processed already?

I did. About 2 weeks ago. (Or whenever it came out)

 

[AfriNatic]

Frogfoot still yo-yoing today, any ETA on resolution!?

Sorry for the late reply. Are you still experiencing issues?

 

[sand_man]

Net just tanked for me, Norwood vuma aerial. Anyone else having any issues?

 

[Bucks_Fizz]

Morning. something wrong with Afrihost “as a whole”?
My router shows connected. IP assigned. No internet though.
Tried to check AH website for notices (using LTE), gateway timeout.

Have rebooted router and ONT. No joy.

Roodepoort, Vuma Aerial 1000/100

 

[Bucks_Fizz]

06:00 - Appears back?
AH website opens but no notices?

 

[sparklehorse]

Anyone else got a firmware update notification for D-Link DIR-825ACG1 router? New firmware is 5.0.1, but I can't find any information on what's been updated.
Looks to be Afrihost specific firmware: ftp://ftp.d-link.co.za/DIR/dir825%20(new)/firmware/G1_BlueWhiteGui/Afrihost/

Would like to know what's been updated before I install the update please.