Afrihost - Pure Fibre Feedback Thread

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Even with a 50 mbs download and 50 mbs upload the DSTV Go keeps on buffering or hanging while watching anything on the DSTV app

This might not be a connection issue but rather a DSTV app or streaming issue. We can still send you the free router if you have not signed up for one when you activated your fibre. The delivery fee will be R249 but the router will be free.


Please go there to the clientzone order form. Make sure you are logged in. Click on Pure Fibre then click on Fibre Routers. Proceed to order the Huawei WS5200.

The total when checking out will show R1248 but only the R249 delivery fee will be charged.

Once you get the router I can assist with setting it up to see if that resolves the DSTV streaming issues.

Are you streaming directly on the TV? If so you can check whether the wifi is an issue to the tv by checking the signal strength.
 
Hi

Can you please assist me, switched from mweb to Afrihost recently. On the mitchells fibre portal the fibre line show's active(on service page), so i contacted the afrihost customer service on whatsapp twice, they logged a ticket to vuma reach, vuma reach say's everything is fine their side, the ticket got sent back to Afrihost.

If everything is fine on Afrihost side, and everything is fine Vuma reach side, then why don't i have internet? Maybe its something to do with the port? All the lights on the router shows green. However on the https://afrihost.client-prepaid.aex.co.za/ page the service shows not active
 
Hi

Can you please assist me, switched from mweb to Afrihost recently. On the mitchells fibre portal the fibre line show's active(on service page), so i contacted the afrihost customer service on whatsapp twice, they logged a ticket to vuma reach, vuma reach say's everything is fine their side, the ticket got sent back to Afrihost.

If everything is fine on Afrihost side, and everything is fine Vuma reach side, then why don't i have internet? Maybe its something to do with the port? All the lights on the router shows green. However on the https://afrihost.client-prepaid.aex.co.za/ page the service shows not active

Thanks for sending me a message. I'm confident where the issue is. Once Vumatel responds to my ISP ticket the issue should be resolved.
 
Someone remind me when I need to downgrade my free upgrade again so I don't need to pay more when it ends please :D
 
A colleague in my office asking the big questions... how does AH make any profit off guys like me? LOL

100/50 Openserve
Haha lol it costs them the same amount if its running or not, but those are poor numbers i push 400GB easy a day average month is 16TB

Attached is a image of the average usage at the momentScreenshot 2020-12-24 at 14.02.38.png
 
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