Afrihost - Pure Fibre Feedback Thread

[Willie Trombone]

Morning,

Unfortunately we don't offer a fibre line with LTE backup.

Do you think this could be related to my downgrade from the 200/200 package to 100/100? Just seems like odd timing - I processed the downgrade request a day or so ago. Just curious.

 

[AfriNatic]

Do you think this could be related to my downgrade from the 200/200 package to 100/100? Just seems like odd timing - I processed the downgrade request a day or so ago. Just curious.

It might seem so when you look at the timing but it's not. The downgrade is scheduled for month end so our system did not even request a downgrade from Vumatel yet. It will schedule it between 9pm to 3am on the 31st of Jan.

 

[AfriNatic]

Do you think this could be related to my downgrade from the 200/200 package to 100/100? Just seems like odd timing - I processed the downgrade request a day or so ago. Just curious.

I see on the fault the technician has been scheduled for today to attend to the fault.

 

[Willie Trombone]

I see on the fault the technician has been scheduled for today to attend to the fault.

We're approaching 48 hours now without connectivity. Any news from Vumatel?
Do they even know what it is? I'm pretty sure it's not on my end, and there must be other clients with the same issue.

 

[AfriNatic]

We're approaching 48 hours now without connectivity. Any news from Vumatel?
Do they even know what it is? I'm pretty sure it's not on my end, and there must be other clients with the same issue.

It's related to a Network Incident. I believe a portion of the OLD is down.

 

[Willie Trombone]

It's related to a Network Incident. I believe a portion of the OLD is down.

View attachment 989114

I see people digging up the pavement a block up from me - a stretch of about 3 blocks in total. Possibly related...

 

[AfriNatic]

I see people digging up the pavement a block up from me - a stretch of about 3 blocks in total. Possibly related...

Very likely. It's a confirmed fibre break so there would be quite a few clients affected by the downtime.

 

[Rickster]

Guys, dont forget to downgrade the Free upgrade, I think the 15 is the latest date you can cancel for the month otherwise you will get billed.

 

[DARK_SETH]

Worst sedvice from afrihost. Fibre been installed last week. Nothing working. Afrihost and Vumatel blaming each other. This is fck

 

[AfriNatic]

Worst sedvice from afrihost. Fibre been installed last week. Nothing working. Afrihost and Vumatel blaming each other. This is fck

Ohh no sorry for the experience you are having with us. Please can you send me a message with your clientzone email address for me to have a look?

 

[vavyn]

Ttconnect Bedfordview area down? No WAN light.

 

[AfriNatic]

Ttconnect Bedfordview area down? No WAN light.

I don't see any notices on our NOC queue about an outage for that area on TT connect.

I will ask Noc if they have received anything.

 

[AfriNatic]

Ttconnect Bedfordview area down? No WAN light.

We have been notified due to loadshedding certain pops on TT Connect might experience an outage as not every pop has backup power. This might affect clients even if their area is not currently experiencing loadshedding but the pop is in an area that is.

 

[Polvin]

Hey does anyone know how long it takes for Openserve to usually come and do a new installation? Placed an order with Afrihost on the 3rd and I'm still waiting for Openserve to come. 2 weeks without Internet is starting to hurt.

 

[AfriNatic]

Hey does anyone know how long it takes for Openserve to usually come and do a new installation? Placed an order with Afrihost on the 3rd and I'm still waiting for Openserve to come. 2 weeks without Internet is starting to hurt.

It depends on the area and whether it's trenched or aerial.

If you are in the city and it's aerial a couple of days.

Send me your clientzone email address via pm for me to check why it's taking longer than expected.

 

[Jaseyyxx]

Hey does anyone know how long it takes for Openserve to usually come and do a new installation? Placed an order with Afrihost on the 3rd and I'm still waiting for Openserve to come. 2 weeks without Internet is starting to hurt.

They're usually pretty quick, like within a week.

 

[AfriNatic]

They're usually pretty quick, like within a week.

Indeed. Depending on the area and contractors available even same day installations, public holiday and weekends including Sundays are available.

 

[Polvin]

I've pmd you AfriNatic. I live in an estate in centurion, I've been feeling that it's taking way to long than it should.

 

[AfriNatic]

I've pmd you AfriNatic. I live in an estate in centurion, I've been feeling that it's taking way to long than it should.

Thanks for getting in touch.

Your order has already been completed and activated.

 

[Mobus]

Anyone else has their fibre connection timing out round about every two hours?

It started a few days ago but got worse this weekend. Almost seems to be in sync with the 2 hourly loadshedding schedule here in pta (regardless of the area thats actually loadshedding).

I.e. I had loadshedding at 11h and at 17h. Got my connection dropped at 15h, 21h and 23h. Probably at 11h 13h 17h and 19h too but I didnt notice due to my loadshedding.

Help @AfriNatic