Afrihost - Pure Fibre Feedback Thread

[AfriNatic]

Any idea if Openserve has any plans to move away from PPPoE to DHCP?

Unlikely. Openserve has quite a unique network topology where they don't have to do vlan provisioning on an ONT level. They kept it basic where and ISP "owns' the line allowing them to make certain changes like speed and log faults. They then have their IPC portion so they do the routing to the correct ISP from their side that is why you can dial 10 different ISP's pppoe details on the same line because it's not vlan fixed.

True Open Access.

 

[wingnut771]

Any idea if Openserve has any plans to move away from PPPoE to DHCP?

That would be the day I stop checking the openserve coverage map.

 

[AfriNatic]

Please note that we are aware of a suspected outage in JHB on Vumatel. We are experiencing very high number of support requests and working on getting to everyone asap.

Please visit the network status page for more info. https://www.afrihost.com/site/network_status/#fibre-broadband

Edit: Network incident Ref: NWI-6651

 

[The_Ogre]

My connection seems unusually sluggish today and I'm not connected to the office VPN. I'm home alone with only one TV streaming YouTube, which it does every day while I work. So I can't blame the kids for hogging all the bandwidth.

Vumatel trenched, Kraaifontein.

 

[karnuffel]

Please note that we are aware of a suspected outage in JHB on Vumatel. We are experiencing very high number of support requests and working on getting to everyone asap.

Please visit the network status page for more info. https://www.afrihost.com/site/network_status/#fibre-broadband

Edit: Network incident Ref: NWI-6651

I dont see any mention of the Vuma outage in the link that you have shared

 

[AfriNatic]

I dont see any mention of the Vuma outage in the link that you have shared

Hi,



Outage notification from Vumatel below.

Good Day ISP Partner,
We are experiencing the following network incident.


Network Incident Reference: NWI-6651
Network Incident Description: Logical Failure Network
Incident Grade: Critical
Regions Affected: Johannesburg & Ekurhuleni
Area/s Affected: All areas in Johannesburg & Ekurhuleni
Network Type Affected: Vuma Core
Current Resident Impact: Residents have no connectivity
Current Network Incident Status:
Technicians are investigating

 

[karnuffel]

Hi,

View attachment 1165324

Outage notification from Vumatel below.

Good Day ISP Partner,
We are experiencing the following network incident.


Network Incident Reference: NWI-6651
Network Incident Description: Logical Failure Network
Incident Grade: Critical
Regions Affected: Johannesburg & Ekurhuleni
Area/s Affected: All areas in Johannesburg & Ekurhuleni
Network Type Affected: Vuma Core
Current Resident Impact: Residents have no connectivity
Current Network Incident Status:
Technicians are investigating

Posted at 11:49

 

[AfriNatic]

Posted at 11:49

Yes sorry it was initially posted as for the East rand only and then updated and extended to JHB.

 

[Vorastra]

Unlikely. Openserve has quite a unique network topology where they don't have to do vlan provisioning on an ONT level. They kept it basic where and ISP "owns' the line allowing them to make certain changes like speed and log faults. They then have their IPC portion so they do the routing to the correct ISP from their side that is why you can dial 10 different ISP's pppoe details on the same line because it's not vlan fixed.

True Open Access.

Maybe you can comment, just interested since we have MetroFibre in our area. How does MFN compare?

 

[wingnut771]

Maybe you can comment, just interested since we have MetroFibre in our area. How does MFN compare?

Only openserve can you use dsl accounts. Only openserve can you dial multiple isp accounts at once or chop and change from say afrihost to vox to whatever by just changing the pppoe details. All others you stuck with what you got or use vpn before you cancel and reactivate with another.

 

[AfriNatic]

Maybe you can comment, just interested since we have MetroFibre in our area. How does MFN compare?

I think MetroFibre is pretty good they have adjusted the prices to be competitive.

 

[hugol]

F#$ck, Afrihost is not pure Internet joy at the moment! 500Mbts fibre line throttled to 100Mbts!

Afrihost denying they are doing anything!

4 calls logged, no luck. 3 Openserve technicians also does not find any issues!

 

[AfriNatic]

F#$ck, Afrihost is not pure Internet joy at the moment! 500Mbts fibre line throttled to 100Mbts!

Afrihost denying they are doing anything!

4 calls logged, no luck. 3 Openserve technicians also does not find any issues!

Hi,

That doesn't sound good at all. Sorry for the issues experienced.

Can you send me a pm for me to investigate the issue for you?

 

[hugol]

Hi,

That doesn't sound good at all. Sorry for the issues experienced.

Can you send me a pm for me to investigate the issue for you?

Ok, so info send. Even did a speedtest with my LAN cable directly plugged into the ONT. Then I only get 106Mbts.

Think it is time to move.

 

[AfriNatic]

Ok, so info send. Even did a speedtest with my LAN cable directly plugged into the ONT. Then I only get 106Mbts.

Think it is time to move.

Hi,

I have sent you test pppoe details to see if it might be the account that is the issue.

 

[Bryn]

F#$ck, Afrihost is not pure Internet joy at the moment! 500Mbts fibre line throttled to 100Mbts!

Afrihost denying they are doing anything!

4 calls logged, no luck. 3 Openserve technicians also does not find any issues!

Interesting that you would mention that. With the help of on-site Openserve technicians installing the new tiny Nokia ONT and issuing me a new line number (busy moving house), my 500Mbps fibre is finally working as of this morning. But it ain't running anywhere close to 500Mbps, more like 140Mbps.

Afrihost support claims they need to configure the line speed and can only do it once control of the new line number has migrated over to them. Which should be done by tomorrow.

Holding thumbs that there aren't problems after that. Especially when the latency is so amazing at this new address compared to my current one.

 

[AfriNatic]

Interesting that you would mention that. With the help of on-site Openserve technicians installing the new tiny Nokia ONT and issuing me a new line number (busy moving house), my 500Mbps fibre is finally working as of this morning. But it ain't running anywhere close to 500Mbps, more like 140Mbps.

Afrihost support claims they need to configure the line speed and can only do it once control of the new line number has migrated over to them. Which should be done by tomorrow.

Holding thumbs that there aren't problems after that. Especially when the latency is so amazing at this new address compared to my current one.

Hi,

Let me know if the issue persist.

 

[ProfSantosh]

I'm not sure how good pure fibre is but my experience so far has not been good

I pre-ordered Fibre from Afrihost in June, was sent the router and billed in August, was wired with the ONT on 20 September awaiting for Fibre to go live on the 30th of September but until this date, my Fibre line is not working.

I phone Afrihost multiple times and got told various reasons why its not working from having to wait 48 hours to there's an issue with the cable to they awaiting for frogfoot. I called again today and was told I need to wait 48 hours (i.e. until 1pm on Saturday) due to admin issues. Let hope this is my last wait or my stay with Afrihost Pure Fibre will be a short one.

@AfriGuy @AfriNatic

 

[wingnut771]

I phone Afrihost multiple times and got told various reasons why it not working from having to wait 48 hours to there's an issue with the cable to they awaiting for frogfoot. I called again today and was told I need to wait 48 hours (i.e. until 1pm on Saturday) due to admin issues. Let hope this is my last wait or my stay with Afrihost Pure Fibre will be a short one.

@AfriGuy @AfriNatic

I would move house.

 

[rejodasi]

I'm not sure how good pure fibre is but my experience so far has not been good so far

I pre-ordered Fibre from Afrihost in June, was sent the router and billed in August, was wired with the ONT on 20 September awaiting for Fibre to go live on the 30th of September but until this date, my Fibre line is not working.

I phone Afrihost multiple times and got told various reasons why it not working from having to wait 48 hours to there's an issue with the cable to they awaiting for frogfoot. I called again today and was told I need to wait 48 hours (i.e. until 1pm on Saturday) due to admin issues. Let hope this is my last wait or my stay with Afrihost Pure Fibre will be a short one.

@AfriGuy @AfriNatic

Yeah I don't know how comparable they are to CISP or websquad but have relatives on it and its been great support and connectivity wise. They seem rational. Only problem I had is with the octotel guys ruining the installation and the wall they glued the equipment to. Some FNOs or some guys that work there are truly special...