Afrihost - Pure Fibre Feedback Thread

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ProfSantosh said:
I'm not sure how good pure fibre is but my experience so far has not been good so far

I pre-ordered Fibre from Afrihost in June, was sent the router and billed in August, was wired with the ONT on 20 September awaiting for Fibre to go live on the 30th of September but until this date, my Fibre line is not working.

I phone Afrihost multiple times and got told various reasons why it not working from having to wait 48 hours to there's an issue with the cable to they awaiting for frogfoot. I called again today and was told I need to wait 48 hours (i.e. until 1pm on Saturday) due to admin issues. Let hope this is my last wait or my stay with Afrihost Pure Fibre will be a short one.

@AfriGuy @AfriNatic
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Hi,

Sorry for the bad experience you had with us thus far.

Can you send me a pm with your email so I can see what the latest feedback on the order is.
 
AfriNatic said:
Hi,

Let me know if the issue persist.
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Woohoo, it sorted itself out.

Just got to the new house to offload more boxes and did a speed test:

12184237972.png
 
Hi @AfriNatic

I was wondering if you could follow up on an order for me? The last correspondence indicated that the engineers were unable to locate the property on their 'system'. If their system is google maps, then yes, it will just show a building site.

I've been asked repeatedly for a utility bill which I don't have as I've just purchased the house. I had supplied an insurance certificate showing the address and ERF and a map.

Ticket #MGM-849-78062

Would be grateful if you could obtain any ETA on this install.
 
Jefferson D'Arcy said:
Hi @AfriNatic

I was wondering if you could follow up on an order for me? The last correspondence indicated that the engineers were unable to locate the property on their 'system'. If their system is google maps, then yes, it will just show a building site.

I've been asked repeatedly for a utility bill which I don't have as I've just purchased the house. I had supplied an insurance certificate showing the address and ERF and a map.

Ticket #MGM-849-78062

Would be grateful if you could obtain any ETA on this install.
Click to expand...

Hi,

I have placed the order for you and triggered the relevant events. Please expect a call to schedule the installation soon.
 
Saw similar issues this morning, contacted support and they reset my connection and asked that I reboot my ONT. That seems to have worked.

I'm in CPT, was seeing really poor latency and throughput to JHB destinations.
 
Also struggling
Northern Suburbs CT
Some local sites working but international not working at all.
They also reset my connection and Was also asked to reboot ONT - Did not work for me.

1634375212068.png
 
Speedttest says ISP is Airmobile. Huh? Whats that? Used to say Afrihost the last couple of times if I'm not mistaken?
 
Hi,

Services is restored.

We have teams working through the whatsapp and call back queue to get back to all the clients asap.

Apologies for the issues experienced.
 
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