Afrihost - Pure Fibre Feedback Thread

AfriNatic

Afrihost Rep
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5,023
Have not confirmed such.

I had a brief call from someone at Vuma earlier in the week after your prompting. She asked if it was a new install or an activation. I had no way of confirming that, but I stated there was a Vuma branded ONT in the house. It was left at that. No further comms from Vuma since.

They cancelled the new install and sent for activation which did not happen.

Can you send me a pm with your email address and a picture of the branded ONT and the lights of this ONT so I can escalate it for you.
 

BTTB

Executive Member
Joined
Feb 6, 2004
Messages
8,071
Vuma/Afrihost 1Gb/200Mb, Cape Town, Southern Suburbs.
D/L is between 160 and 300Mb since Friday when I first noticed it.

No outages shown in CT for Vuma, only the one below that is RESOLVED.

Vumatel Outage | Cape Town18:10, 22 OCT 2021
RESOLVED
Vumatel has informed us of a network outage affecting Cape Town, affected clients will experience degraded service. Vumatel engineers are working on resolving this issue as soon as possible. We sincerely apologize for any inconvenience caused.
  • VUMATEL
  • VUMATEL AERIAL
  • WYNBERG
  • SOUTHFIELD
  • BARBAROSA ESTATE
  • PLUMSTEAD
  • ELFINDALE
 

AfriNatic

Afrihost Rep
Staff member
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Messages
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Vuma/Afrihost 1Gb/200Mb, Cape Town, Southern Suburbs.
D/L is between 160 and 300Mb since Friday when I first noticed it.

No outages shown in CT for Vuma, only the one below that is RESOLVED.

Vumatel Outage | Cape Town18:10, 22 OCT 2021
RESOLVED
Vumatel has informed us of a network outage affecting Cape Town, affected clients will experience degraded service. Vumatel engineers are working on resolving this issue as soon as possible. We sincerely apologize for any inconvenience caused.
  • VUMATEL
  • VUMATEL AERIAL
  • WYNBERG
  • SOUTHFIELD
  • BARBAROSA ESTATE
  • PLUMSTEAD
  • ELFINDALE

Morning,

Sorry for the late reply.

Are you still experiencing issues?
 

AfriNatic

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Staff member
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Messages
5,023

Okay is this on Vumatel or Vuma Aerial?

Have you tired testing connected directly to the CPE/ONT to see if speeds are still slow? Also please try testing with the speedtest.net app to see if there is any improvement in speeds.
 

BTTB

Executive Member
Joined
Feb 6, 2004
Messages
8,071
Okay is this on Vumatel or Vuma Aerial?

Have you tired testing connected directly to the CPE/ONT to see if speeds are still slow? Also please try testing with the speedtest.net app to see if there is any improvement in speeds.
Pure Fibre - ↓ 1Gbps - ↑ 200Mbps VUMA

I'll try later to check speeds etc, got admin to do right now sorry.
I did all the newb tests over the weekend, but will try again later.
 

AfriNatic

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Messages
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Pure Fibre - ↓ 1Gbps - ↑ 200Mbps VUMA

I'll try later to check speeds etc, got admin to do right now sorry.
I did all the newb tests over the weekend, but will try again later.

Okay thanks. Also drop me a pm with your email address so I can just check that everything is as it should be.
 

BTTB

Executive Member
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Feb 6, 2004
Messages
8,071
Putting this solution here so Google can spider it.

After Firmware Update on Router Archer AX50, Speed Downgraded from 1Gb/200Mb Fibre to approximately 200Mb/200Mb, South Africa specific as far as I know.

*Service Provider: Vuma
*ISP: Afrihost
*Fibre Speed 1000Mb/200mb
*TP-LINK Archer AX50 v1.0 Router -
Firmware (ZA) South Africa: 1.0.11 Build 20210730 rel.54485
*Switch DLink DGS-1016D/C

The issue has nothing to do with Afrihost or Vuma, I'm just mentioning that upfront.

The TP-LINK Archer AX50 Router after latest firmware update made the top green light on the VUMA ONT flash constantly and downgraded the download speeds across the LAN to around 200Mb/200Mb.

A hard reset of the router was performed to remedy the situation.
Go to Advanced/System Tools/Backup & Restore/Factory Default Restore.
2 Options available, I chose the restore all settings and kept my login details

After hard reset of router, top green light on ONT stays solid green.

Hope this helps someone with the same Router after the latest firmware update.
In my case the top green light was the clue that all was not well.
Also by connecting a cable from the ONT directly to the PC the speed would be back up to 1Gb, which narrowed my search to the Router itself.

This is the first firmware update for this router since it was sold on to the market.
I'm expecting others to experience the same?

Good luck.
BTTB.

Edit: Narrowed the problem to QoS/Device Priority/Priority.
Uncheck the Slider Bar under the Priority Column.
I had my devices prioritised on my LAN.
 
Last edited:

MidnightZA

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Mar 9, 2013
Messages
1,654
@AfriNatic Is there a major fault in KZN? Myself and a few of my friends have been having serious connection problems from last night.

I'm on Frogfoot fibre in Richards Bay, internet has been super slow from yesterday evening. I could barely connected to PSN for 5 min continuously, had to switch to LTE. After that I couldn't even stream Netflix or YouTube on the lowest quality
 

AfriNatic

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@AfriNatic Is there a major fault in KZN? Myself and a few of my friends have been having serious connection problems from last night.

I'm on Frogfoot fibre in Richards Bay, internet has been super slow from yesterday evening. I could barely connected to PSN for 5 min continuously, had to switch to LTE. After that I couldn't even stream Netflix or YouTube on the lowest quality

Hi,

The is an ongoing fault. Below is the latest updates.

Outage Update

Outage title: Outage | DBN | Richards Bay & Empangeni | Degraded Services
Service Type: FTTH & FTTB
Outage ref (solid): FRG1609432
Impact start time: 2021-10-26 08:30
Impact: Degraded

Outage Update
26-10-2021
-- Logged to Frogfoot ME.
-- ME investigating.
-- ME still investigating.
-- Teams arranging field resource & stock for resolution.
-- Liaising internally to get hardware replaced.
-- Hardware unavailable sourcing new stock. ETA to be shared 09:00 AM

27-10-2021
-- Techs are on site busy working, more updates to follow.

Outage Status: Update

Outage title: Outage | ERM | Watterbessie & Mzingazi | Down | Intermittent
Service Type: FTTH
Outage ref (solid): FRG1615277
Impact start time: 2021-10-26 18:15
Impact: Down

Outage Update
26-10-2021
-- Logged to ME
-- Escalated to IP Core
-- Due to a road accident the tech will be delayed by 20 min ETA +- 8:00
-- Following up with Maintenance

27-10-2021
-- Techs on site at Empangeni. More updates to follow.
-- Additional impact to waterbessie clients. Logged to Vendor.
 

Nimz

Executive Member
Joined
Mar 13, 2008
Messages
5,325
Hi,

We had an issue last night with our JHB <-> KZN NLD. The issue has been resolved.

Are you seeing losses or issue with the fibre?
Just had constant disconnects on Fibre from about 7am - 9am
Seems to have resolved itself now
 

MidnightZA

Expert Member
Joined
Mar 9, 2013
Messages
1,654
Hi,

The is an ongoing fault. Below is the latest updates.

Outage Update

Outage title: Outage | DBN | Richards Bay & Empangeni | Degraded Services
Service Type: FTTH & FTTB
Outage ref (solid): FRG1609432
Impact start time: 2021-10-26 08:30
Impact: Degraded

Outage Update
26-10-2021
-- Logged to Frogfoot ME.
-- ME investigating.
-- ME still investigating.
-- Teams arranging field resource & stock for resolution.
-- Liaising internally to get hardware replaced.
-- Hardware unavailable sourcing new stock. ETA to be shared 09:00 AM

27-10-2021
-- Techs are on site busy working, more updates to follow.

Outage Status: Update

Outage title: Outage | ERM | Watterbessie & Mzingazi | Down | Intermittent
Service Type: FTTH
Outage ref (solid): FRG1615277
Impact start time: 2021-10-26 18:15
Impact: Down

Outage Update
26-10-2021
-- Logged to ME
-- Escalated to IP Core
-- Due to a road accident the tech will be delayed by 20 min ETA +- 8:00
-- Following up with Maintenance

27-10-2021
-- Techs on site at Empangeni. More updates to follow.
-- Additional impact to waterbessie clients. Logged to Vendor.

No ETA on the fix? Its bad enough we got load shedding in the evenings. We cant even stream on our phones or laptops during this time
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
5,023
No ETA on the fix? Its bad enough we got load shedding in the evenings. We cant even stream on our phones or laptops during this time

Unfortunately due to hardware damage and no stock availability there is a further delay.

Outage Update

Outage title: Outage | DBN | Richards Bay & Empangeni | Degraded Services
Service Type: FTTH & FTTB
Outage ref (solid): FRG1609432
Impact start time: 2021-10-26 08:30
Impact: Degraded

Outage Update
26-10-2021
-- Logged to Frogfoot ME.
-- ME investigating.
-- ME still investigating.
-- Teams arranging field resource & stock for resolution.
-- Liaising internally to get hardware replaced.
-- Hardware unavailable sourcing new stock. ETA to be shared 09:00.

27-10-2021
-- Still pending stock availability.
-- Arranging stock with stores in Durban.
-- ME support requested stock to be sent to Durban.
 
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