Afrihost - Pure Fibre Feedback Thread

Status
Not open for further replies.
Hi, Thank you for your post. We are not aware of any current service disruptions ongoing in your area. Should the matter persist, kindly contact your Internet Service Provider for assistance.​
 
Can you kindly provide us with the reference nr they have logged? It starts with FF?
 
Slow speed on 40/40 TTconnect
12244059055.png
 
MidnightZA said:
No ETA on the fix? Its bad enough we got load shedding in the evenings. We cant even stream on our phones or laptops during this time
Click to expand...

Outage Update:

Outage Update

Outage title: Outage | DBN | Richards Bay & Empangeni | Degraded Services
Service Type: FTTH & FTTB
Outage ref (solid): FRG1609432
Impact start time: 2021-10-26 08:30
Impact: Degraded

Outage Update
26-10-2021
-- Logged to Frogfoot ME.
-- ME investigating.
-- ME still investigating.
-- Teams arranging field resource & stock for resolution.
-- Liaising internally to get hardware replaced.
-- Hardware unavailable sourcing new stock. ETA to be shared 09:00.

27-10-2021
-- Still pending stock availability.
-- Arranging stock with stores in Durban.
-- ME support requested stock to be sent to Durban.
-- Stores is shipping replacement stock from Cape Town to Durban. As soon as it is received, an engineer will be dispatched to go and implement the repairs. Durban Stores neither has the XFP, SFP, nor the correct DAC cable needed for the replacement, hence stock is being sent from Cape Town.
-- Stores confirmed that stock will arrive tomorrow. ETA to be confirmed.
 
AfriNatic said:
Outage Update:

Outage Update

Outage title: Outage | DBN | Richards Bay & Empangeni | Degraded Services
Service Type: FTTH & FTTB
Outage ref (solid): FRG1609432
Impact start time: 2021-10-26 08:30
Impact: Degraded

Outage Update
26-10-2021
-- Logged to Frogfoot ME.
-- ME investigating.
-- ME still investigating.
-- Teams arranging field resource & stock for resolution.
-- Liaising internally to get hardware replaced.
-- Hardware unavailable sourcing new stock. ETA to be shared 09:00.

27-10-2021
-- Still pending stock availability.
-- Arranging stock with stores in Durban.
-- ME support requested stock to be sent to Durban.
-- Stores is shipping replacement stock from Cape Town to Durban. As soon as it is received, an engineer will be dispatched to go and implement the repairs. Durban Stores neither has the XFP, SFP, nor the correct DAC cable needed for the replacement, hence stock is being sent from Cape Town.
-- Stores confirmed that stock will arrive tomorrow. ETA to be confirmed.
Click to expand...

And then what about Richards Bay, is it the same fault all the way from Durban? So when that one is repaired, mine should be fully functional again?

Its going to be a sad 3 days without internet at home
 
MidnightZA said:
And then what about Richards Bay, is it the same fault all the way from Durban? So when that one is repaired, mine should be fully functional again?

Its going to be a sad 3 days without internet at home
Click to expand...

With FrogFoot all areas in KZN fall under the sub category DBN.

The outage listed is for Richards Bay and Empangeni degraded services.
 
Just a thank you to AfriNatic. Not sure if it's just Eugene or a team on this account, but very pleased with how you managed things and would be happy to provide formal feedback up the line if needed.
 
AfriNatic said:
Outage Update:

Outage Update

Outage title: Outage | DBN | Richards Bay & Empangeni | Degraded Services
Service Type: FTTH & FTTB
Outage ref (solid): FRG1609432
Impact start time: 2021-10-26 08:30
Impact: Degraded

Outage Update
26-10-2021
-- Logged to Frogfoot ME.
-- ME investigating.
-- ME still investigating.
-- Teams arranging field resource & stock for resolution.
-- Liaising internally to get hardware replaced.
-- Hardware unavailable sourcing new stock. ETA to be shared 09:00.

27-10-2021
-- Still pending stock availability.
-- Arranging stock with stores in Durban.
-- ME support requested stock to be sent to Durban.
-- Stores is shipping replacement stock from Cape Town to Durban. As soon as it is received, an engineer will be dispatched to go and implement the repairs. Durban Stores neither has the XFP, SFP, nor the correct DAC cable needed for the replacement, hence stock is being sent from Cape Town.
-- Stores confirmed that stock will arrive tomorrow. ETA to be confirmed.
Click to expand...

Has this been fixed? I noticed last night my connection was more stable but still a bit slow, experienced 2 or 3 disconnects while I was gaming yesterday but overall was much better than the previous nights.
 
Hi there. Do you have any information regarding an outage in the Fish Hoek area. I contacted the helpdesk and they said that there is an issue with frogfiot, but not much else.
 
dr_d33p said:
Hi there. Do you have any information regarding an outage in the Fish Hoek area. I contacted the helpdesk and they said that there is an issue with frogfiot, but not much else.
Click to expand...

Hi,

We are investigating a possible outage affecting clients on Afrihost and Frogfoot fibre in CPT.

Can you send me a pm with your email so I can double check for you and send the info through to noc?
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X