Afrihost - Pure Fibre Feedback Thread

Status
Not open for further replies.
Adenoid Hynkel said:
Mine is up and running again.

Just to recap
Power dropped at 4am.
ONT still showed service but router struggled to connect
Power came back, router still unable to connect
Reset router, wouldnt connect
Connected to ONT directly, connects
Reset router 2 more times, no connection
Connected older D-Link router and connection is established within seconds.

Seems my Hauwei WS5200 is faulty
Click to expand...

We are working on an issue that we suspect might be the cause.

Can you try to use the Huawei again to see if it's working as expected again?
 
Adenoid Hynkel said:
Mine is up and running again.

Just to recap
Power dropped at 4am.
ONT still showed service but router struggled to connect
Power came back, router still unable to connect
Reset router, wouldnt connect
Connected to ONT directly, connects
Reset router 2 more times, no connection
Connected older D-Link router and connection is established within seconds.

Seems my Hauwei WS5200 is faulty
Click to expand...

Or the MAC address of the router is rejected.
Good chance they don't allow 2 connections from the same MAC address. Even though you restarted, the session could have been "hung" on their side.....
 
An AH rep called and advised they made a change on their side and asked me to reboot my ONT and Router. After doing that I did a quick test and all back to normal, no packet loss and traceroute all good :)

Thanks @AfriNatic and team for the quick response and resolution!
 
ny152 said:
An AH rep called and advised they made a change on their side and asked me to reboot my ONT and Router. After doing that I did a quick test and all back to normal, no packet loss and traceroute all good :)

Thanks @AfriNatic and team for the quick response and resolution!
Click to expand...

Perfect. Thanks for confirming. :) Sorry for the issues experienced.
 
Still no joy for me

packetloss3.png
 
We have rolled back the changes made. Services are restoring.

Apologies for the issues experienced.
 
Looks like the issue is persisting at 169-1-21-1.ip.afrihost.co.za
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               XiaoQiang -    0 |  326 |  326 |    0 |    0 |    9 |    0 |
|      102-182-132-1.ip.afrihost.capetown -    1 |  322 |  321 |    2 |    3 |   13 |    3 |
|            169-1-21-1.ip.afrihost.co.za -   88 |   73 |    9 |    0 |  539 |  542 |  540 |
|                           100.127.2.172 -   82 |   77 |   14 |    0 |  563 |  575 |  561 |
|                           72.14.216.130 -   82 |   77 |   14 |    0 |  562 |  575 |  566 |
|                          172.253.65.163 -   74 |   84 |   22 |    0 |  562 |  570 |  560 |
|                          172.253.65.255 -   75 |   83 |   21 |    0 |  564 |  599 |  561 |
|                              dns.google -   80 |   79 |   16 |    0 |  555 |  563 |  552 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Good day,
Is there any update on the OS outage in Centurion Laudium
 
Rouxenator said:
Looks like the issue is persisting at 169-1-21-1.ip.afrihost.co.za
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               XiaoQiang -    0 |  326 |  326 |    0 |    0 |    9 |    0 |
|      102-182-132-1.ip.afrihost.capetown -    1 |  322 |  321 |    2 |    3 |   13 |    3 |
|            169-1-21-1.ip.afrihost.co.za -   88 |   73 |    9 |    0 |  539 |  542 |  540 |
|                           100.127.2.172 -   82 |   77 |   14 |    0 |  563 |  575 |  561 |
|                           72.14.216.130 -   82 |   77 |   14 |    0 |  562 |  575 |  566 |
|                          172.253.65.163 -   74 |   84 |   22 |    0 |  562 |  570 |  560 |
|                          172.253.65.255 -   75 |   83 |   21 |    0 |  564 |  599 |  561 |
|                              dns.google -   80 |   79 |   16 |    0 |  555 |  563 |  552 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...

We have made some routing changes. Can you check if the issue is resolved now?
 
NeoNarchy said:
@AfriNatic Why did we get a notification of service issues today but according to the backend provider thats its not possible as they have no indication of issues on there end?

Denial from FF is here: https://www.facebook.com/groups/450563922972887/permalink/630179578344653/
Click to expand...

Hi,

We are currently working on an issue that is affecting Frogfoot clients on Axxess and Afrihost in the Western and Eastern Cape Region.

Unfortunately there isn't an ETA on a fix currently but we are working on it.
 
AfriNatic said:
Hi,

We are currently working on an issue that is affecting Frogfoot clients on Axxess and Afrihost in the Western and Eastern Cape Region.

Unfortunately there isn't an ETA on a fix currently but we are working on it.
Click to expand...
Not denying you are working on this but according to FF there is no issue, is it on your end or their end?
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X