Afrihost - Pure Fibre Feedback Thread

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AfriNatic said:
Hi,

I am able to re-produce this. It seems that PoneyTelecom/Online s.a.s is completely dead on our network not sure if it's intentional or just a routing issue.

I'm asking Noc to assist.
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Thanks so much. They are with afrihost and axxess both have the same issue. They also reported being able to connect to the ip for like 10min or so then it drops again.


I am on Rain myself and its working 100% my side

Thanks again for looking into it
 
DTBA said:
Thanks so much. They are with afrihost and axxess both have the same issue. They also reported being able to connect to the ip for like 10min or so then it drops again.


I am on Rain myself and its working 100% my side

Thanks again for looking into it
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We have logged a ticket with the vendor upstream and waiting for feedback.
 
My connection is screaming along at 500Mbps but Vimeo is buffering like crazy. Please optimise if you can Afrihost.
 
Bryn said:
My connection is screaming along at 500Mbps but Vimeo is buffering like crazy. Please optimise if you can Afrihost.
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Hi,

I checked now and seems to stream fine. Looks like the CDn used is fastly and we peer with fastly in JHB.
 
Hi there @AfriNatic

Might you be able to assist with Afrihost ticket: UQW-616-218444

This seems to happen sporadically, connection drops for about a minute at a time.

Octotel ref AVH-55585409 - Actions taken: ONT has been replaced, though issue is persistent

13012022.jpg
 
mal1ce_za said:
Hi there @AfriNatic

Might you be able to assist with Afrihost ticket: UQW-616-218444

This seems to happen sporadically, connection drops for about a minute at a time.

Octotel ref AVH-55585409 - Actions taken: ONT has been replaced, though issue is persistent

View attachment 1227948
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Hi, I have logged it with Octotel again.

Reference no: 17142591300
 
justin6282 said:
@AfriNatic Is there a problem with the internet in Richards bay again? Download speed is very low however upload has no issue.
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Hi,

I don't see any notices from FrogFoot for Richards Bay or Empangeni currently. What issues are you facing? Is it just speed related or is latency and packetloss also a problem?
 
AfriNatic said:
Hi,

I don't see any notices from FrogFoot for Richards Bay or Empangeni currently. What issues are you facing? Is it just speed related or is latency and packetloss also a problem?
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It's speed, also line drops occasionally.
 
AfriNatic said:
Okay can you please connect directly to the ethernet on the ONT and do 3 speedtests in the speedtest.net app and drop me a pm so I can log a ticket for you?
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I cant send the images of the speed test through "PM" however I am able to do so here.20220120_135128.jpg
 

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justin6282 said:
I cant send the images of the speed test through "PM" however I am able to do so here.View attachment 1229986
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Hi,

Thanks for taking my call and assisting with the breakout test. As explained there is a client imacting network outage affecting clients on on the Watterbessie OLT. I'm waiting for frogfoot to log the outage reference and once I receive feedback I will provide the updates.
 
Anyone else down?

Afrihost / Openserve fibre.

Router syncs and pppoe connects fine. Almost every site appears down (still getting telegram messages though).

LTE (afrihost airmobile) works fine, using it to post this.
 
Skankhunt said:
Anyone else down?

Afrihost / Openserve fibre.

Router syncs and pppoe connects fine. Almost every site appears down (still getting telegram messages though).

LTE (afrihost airmobile) works fine, using it to post this.
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Tried reporting via Openserve app but apparently not down enough .
 
AfriNatic said:
Do you get an IP?

If so can you do a trace route to 169.1.1.25 for me?
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My router does show that I have a WAN IP.

~ traceroute 169.1.1.25
traceroute to 169.1.1.25 (169.1.1.25), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 3.262 ms 2.295 ms 2.228 ms
2 * * *
3 165-73-14-65.ip.afrihost.co.za (165.73.14.65) 22.998 ms *
165-73-14-89.ip.afrihost.co.za (165.73.14.89) 25.684 ms
4 169-1-5-209.ip.afrihost.co.za (169.1.5.209) 16.290 ms 15.978 ms 14.969 ms
5 169-1-5-208.ip.afrihost.co.za (169.1.5.208) 16.320 ms 40.929 ms
169-1-5-209.ip.afrihost.co.za (169.1.5.209) 23.134 ms
6 169-1-5-208.ip.afrihost.co.za (169.1.5.208) 18.458 ms 35.728 ms 17.026 ms
7 100.127.1.66 (100.127.1.66) 22.328 ms
100.127.4.226 (100.127.4.226) 202.664 ms 32.385 ms
8 jhb-ex0b.ip.adsl.co.za (169.1.5.63) 23.568 ms 23.153 ms 22.747 ms
9 * * *
10 spdtest-teraco.afrihost.com (169.1.1.25) 31.828 ms 28.323 ms 32.218 ms
Click to expand...

FYI - reported Afrihost whatsapp too, reference number is 87BNK220122
 
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