Afrihost - Pure Fibre Feedback Thread

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Hi,

The router hop does look suspiciously high. Did you try ethernet to see if the issue still persist?
Hi,

How do i connect to the ONT directly? I tried connecting the LAN to my laptop but it says unrecognized connection.
 
Hi,

Did you do a trace route that shows the issues?
There definitely seems to be an issue with openserve at the moment. Websites sometimes just refuse to load.
And while using Discord randomly the other peoples voices go distorted/Robot voices, but the other people can hear me fine.

Family member in the same area but with Cool ideas as an ISP having the exact same issue which makes me think its more an Openserve issue than ISP.
 
Hi,

How do i connect to the ONT directly? I tried connecting the LAN to my laptop but it says unrecognized connection.

Hi,

You can dial the PPPoE from the computer. It will show no network until you dial PPPoE.
 
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There definitely seems to be an issue with openserve at the moment. Websites sometimes just refuse to load.
And while using Discord randomly the other peoples voices go distorted/Robot voices, but the other people can hear me fine.

Family member in the same area but with Cool ideas as an ISP having the exact same issue which makes me think its more an Openserve issue than ISP.

I have noticed a few complaints around Gauteng but there isn't any confirmation from Openserve of any issues.
 
I have noticed a few complaints around Gauteng but there isn't any confirmation from Openserve of any issues.
Looks like the same issue we are getting since Tuesday morning. I have this issue on Mweb, my friend on Cool Ideas and someone else on the forums is getting this on Telkom as well.
We are all using Openserve. My friend and I are both in Gauteng, Pretoria and we keep getting packet loss, high ping and websites loading slowly or timing out.
It really does seem like there as an issue with Openserve but so far we haven't been able to get any of the ISP's to take it up properly with Openserve.
 
There definitely seems to be an issue with openserve at the moment. Websites sometimes just refuse to load.
And while using Discord randomly the other peoples voices go distorted/Robot voices, but the other people can hear me fine.

Family member in the same area but with Cool ideas as an ISP having the exact same issue which makes me think its more an Openserve issue than ISP.
Yeah. I'm getting the exact same thing with discord as you are on Mweb using Openserve.
 
Looks like the same issue we are getting since Tuesday morning. I have this issue on Mweb, my friend on Cool Ideas and someone else on the forums is getting this on Telkom as well.
We are all using Openserve. My friend and I are both in Gauteng, Pretoria and we keep getting packet loss, high ping and websites loading slowly or timing out.
It really does seem like there as an issue with Openserve but so far we haven't been able to get any of the ISP's to take it up properly with Openserve.

If there is any Afrihost clients experiencing the issue I can advise grabbing an extended MTR or pingplotter showing the drops so we can log it. I have seen quite a few complaints from PTA on our WhatsApp and Ticket support about intermittent performance and at this stage we are logging faults for the issues.
 
Went down for about 5 mins now but a lot better than yesterday :)

Hi,

We are still working with Vuma on the issue. We have brought back a second link to increase capacity which we took offline to investigate when the issues started. There seems to be some complications when we did this now.

Apologies for the issues experienced.
 
46% packet loss on Frogfoot from my Mikrotik (router) to www.afrihost.com
Anyone else experiencing issues?

Ticket logged -
[#LBU-746-86830]: Packet loss on Frogfoot line

Hi,

Please note the outage update for JHB and surrounding areas degraded performance.


Outage Update

Outage title: Outage | JHB | Regional Degraded Services & Intermittency
Service Type: FTTB/FTTH
Outage ref (solid): FRG1717208
Impact start time: 2022-01-07 04:34
Impact: Intermittent

Outage Update
07-01-2022
-- ME-Core teams investigating.
-- Core team has isolated the fault and is busy mitigating current impact.
-- Core applied a change, monitoring for stability.
 
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