Afrihost - Pure Fibre Feedback Thread

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wingnut771 said:
ok, either they don't know their arse from their elbow, or this is new to me that it's not needed, ask them to explain then why it isn't working.
Click to expand...

Well GPON does not mean the ISP has to use PPPoE. When I was using Aeonova360 fibre which was GPON the ONT was locked down but on dynamic IP and the ONT actually was the router too with wifi
 
@AfriMan My fibre with CFibre is due to end on 31 August (a Saturday). How do I go about having Afrihost pick up the line on Sunday, 1 September?
 
Vernon said:
All I get for that is "page could not be found". Router details confirm that there is no connection to the net. And if I try to visit other sites it gives me a "connection not secured" warning. And that's as far as it lets me go.

To be clear, I'm using the router provided by Afrihost, with whatever preconfigured details might have been done to it.

And just to ask: other ISP's use a PPPoE connection with Vuma Aerial, for AH it's a dynamic IPv4 connection?
Click to expand...

Hey Vernon

All our packages use DHCP/dynamic IPv4 connections except openserve which uses PPPoE.
It sounds like your router was not set up properly. You can visit the following link for instructions on how to set up your DHCP connection. https://help.afrihost.com/topic/fib...-up-your-fibre-router-for-all-other-providers
 
wingnut771 said:
ffs:
View attachment 696801
View attachment 696803
Click to expand...

Hey wingnut771
I am so sorry that you have been experiencing packet loss issues. This is not what we wish for our clients. There are a few factors that can cause a packet loss issue. Can you disconnect all the devices from the network and perform another test for me using a LAN connection so that we can compare the results?

It seems that your average ping to Muscat is reasonable for an international server.
I see that your test results show that you ran the test about 601 times, please note that sometimes packets may arrive faster than they can be processed/sent out which can also cause packet loss.

I have attached a copy of my test results to the same server. You will notice that the longer the test runs, the more likely you are to get a packet loss issue. I have attached 2 screenshots to validate this thesis. The first test was performed 1082 times and has packet loss issues. The second test was performed 21 times and has no packet loss issues.
 

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AfriFella said:
Hey wingnut771
I am so sorry that you have been experiencing packet loss issues. This is not what we wish for our clients. There are a few factors that can cause a packet loss issue. Can you disconnect all the devices from the network and perform another test for me using a LAN connection so that we can compare the results?

It seems that your average ping to Muscat is reasonable for an international server.
I see that your test results show that you ran the test about 601 times, please note that sometimes packets may arrive faster than they can be processed/sent out which can also cause packet loss.

I have attached a copy of my test results to the same server. You will notice that the longer the test runs, the more likely you are to get a packet loss issue. I have attached 2 screenshots to validate this thesis. The first test was performed 1082 times and has packet loss issues. The second test was performed 21 times and has no packet loss issues.
Click to expand...
oh brother here we go, all my tests are on LAN.
 
Vernon said:
I clearly stated I'm using the router provided by you guys (D-Link. DIR-825) when trying to access the AH network.

This is what I get:

0kc3Mcd.png
Click to expand...
Hey Vernon
I suspect that your router is not set up properly.
Can I get our fibre team to give you a call and help you set up DHCP connection?
 
AfriFella said:
Hey wingnut771
I am so sorry that you have been experiencing packet loss issues. This is not what we wish for our clients. There are a few factors that can cause a packet loss issue. Can you disconnect all the devices from the network and perform another test for me using a LAN connection so that we can compare the results?

It seems that your average ping to Muscat is reasonable for an international server.
I see that your test results show that you ran the test about 601 times, please note that sometimes packets may arrive faster than they can be processed/sent out which can also cause packet loss.

I have attached a copy of my test results to the same server. You will notice that the longer the test runs, the more likely you are to get a packet loss issue. I have attached 2 screenshots to validate this thesis. The first test was performed 1082 times and has packet loss issues. The second test was performed 21 times and has no packet loss issues.
Click to expand...
no issue with macrolan last month, i can leave test running for days with zero loss.
 
AfriFella said:
Hey wingnut771
I am so sorry that you have been experiencing packet loss issues. This is not what we wish for our clients. There are a few factors that can cause a packet loss issue. Can you disconnect all the devices from the network and perform another test for me using a LAN connection so that we can compare the results?

It seems that your average ping to Muscat is reasonable for an international server.
I see that your test results show that you ran the test about 601 times, please note that sometimes packets may arrive faster than they can be processed/sent out which can also cause packet loss.

I have attached a copy of my test results to the same server. You will notice that the longer the test runs, the more likely you are to get a packet loss issue. I have attached 2 screenshots to validate this thesis. The first test was performed 1082 times and has packet loss issues. The second test was performed 21 times and has no packet loss issues.
Click to expand...
this is what i want to see:
Screen Shot 2019-08-12 at 09.16.10.png
 
AfriFella said:
Hey Vernon
I suspect that your router is not set up properly.
Can I get our fibre team to give you a call and help you set up DHCP connection?
Click to expand...

When I get home from work I'll set it up and reset it to factory settings. And then take things step-by-step from there.
If I find no joy, I'll be in contact again for any assistance.
 
wingnut771 said:
oh brother here we go, all my tests are on LAN.
Click to expand...

That is a little strange.
Are you able to run a pathping for me using the command prompt and share your results?
Here are my results below.

==================================
pathping 5.36.226.191

Tracing route to 5.36.226.191.dynamic-dsl-ip.omantel.net.om [5.36.226.191]
over a maximum of 30 hops:
0 DESKTOP-VE1UMHK.afrihost.loc [10.191.7.206]
1 cadenex.net.afrihost.co.za [169.1.1.238]
2 169-1-5-76.ip.afrihost.co.za [169.1.5.76]
3 he.ixp.joburg [196.60.8.42]
4 10ge2-11.core1.lon2.he.net [184.104.192.113]
5 100ge1-2.core1.par2.he.net [184.105.223.254]
6 100ge6-1.core1.mrs1.he.net [184.105.222.22]
7 omantel.10gigabitethernet3-1.core1.mrs1.he.net [216.66.85.170]
8 * * *
Computing statistics for 175 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-VE1UMHK.afrihost.loc [10.191.7.206]
0/ 100 = 0% |
1 5ms 0/ 100 = 0% 0/ 100 = 0% cadenex.net.afrihost.co.za [169.1.1.238]
0/ 100 = 0% |
2 6ms 1/ 100 = 1% 1/ 100 = 1% 169-1-5-76.ip.afrihost.co.za [169.1.5.76]
0/ 100 = 0% |
3 7ms 0/ 100 = 0% 0/ 100 = 0% he.ixp.joburg [196.60.8.42]
0/ 100 = 0% |
4 170ms 0/ 100 = 0% 0/ 100 = 0% 10ge2-11.core1.lon2.he.net [184.104.192.113]
0/ 100 = 0% |
5 181ms 0/ 100 = 0% 0/ 100 = 0% 100ge1-2.core1.par2.he.net [184.105.223.254]
0/ 100 = 0% |
6 194ms 0/ 100 = 0% 0/ 100 = 0% 100ge6-1.core1.mrs1.he.net [184.105.222.22]
0/ 100 = 0% |
7 296ms 0/ 100 = 0% 0/ 100 = 0% omantel.10gigabitethernet3-1.core1.mrs1.he.net [216.66.85.170]

Trace complete.
================================================================
 
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