Afrihost - Pure Fibre Feedback Thread

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Complaining about the same thing but Afrihost does not want to change the router to a different model. Have made several attempts at convincing their support that it is an issue, but to no avail.
We are still looking into this, there are a few variables to consider before we can decide to change the router.
 
not better, still random buffering, but i've learned not to throw the baby out with the bath water, so will ride it out during the free period and see if it improves.
Are you implying that you are experiencing buffering issues and RD issues? Which streaming service are you using?
 
Can you run a traceroute to one of the Apex Legends server using a VPN and post the results?

Note that these are not the only servers, just a small sample indicative of a general latency problem the moment traffic leaves London. Even traffic to London is about 10ms higher than it should be.

Without VPN:

France:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |    5 |    5 |    0 |    0 |    0 |    0 |
|         165-73-101-65.ip.afrihost.co.za -    0 |    5 |    5 |    0 |    0 |    1 |    0 |
|          169-1-21-201.ip.afrihost.co.za -    0 |    5 |    5 |    0 |    0 |    1 |    0 |
|          77.246.59.84.liquidtelecom.net -    0 |    5 |    5 |    1 |    1 |    2 |    1 |
|  te-3-0-11.lza-p4-jhb.liquidtelecom.net -    0 |    5 |    5 |  175 |  175 |  175 |  175 |
|xe-0-1-5-0.lfr-pe2-mrs.liquidtelecom.net -    0 |    5 |    5 |  175 |  175 |  175 |  175 |
|et-7-0-0-u100.cr-polaris.fra1.core.heg.com -    0 |    5 |    5 |  190 |  190 |  191 |  190 |
|     ae0.cr-antares.fra10.bb.godaddy.com -    0 |    5 |    5 |  192 |  192 |  193 |  192 |
|         ae0.cr-vega.sxb1.bb.godaddy.com -    0 |    5 |    5 |  196 |  196 |  196 |  196 |
|        gw-heg.curie.router.fr.velia.net -    0 |    5 |    5 |  193 |  193 |  193 |  193 |
|        sxb13ahB.strasbourg.fr.velia.net -    0 |    5 |    5 |  197 |  197 |  197 |  197 |
|                           151.106.5.253 -    0 |    5 |    5 |  195 |  195 |  195 |  195 |
|________________________________________________|______|______|______|______|______|______|

Germany:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |    4 |    4 |    0 |    0 |    0 |    0 |
|         165-73-101-65.ip.afrihost.co.za -    0 |    4 |    4 |    1 |    1 |    1 |    1 |
|          169-1-21-201.ip.afrihost.co.za -    0 |    4 |    4 |    0 |    1 |    2 |    1 |
|          77.246.59.84.liquidtelecom.net -    0 |    4 |    4 |    1 |    1 |    2 |    1 |
| te-0-3-0-7.lza-p4-jhb.liquidtelecom.net -    0 |    4 |    4 |  175 |  175 |  176 |  175 |
|xe-0-1-5-0.lfr-pe2-mrs.liquidtelecom.net -    0 |    4 |    4 |  175 |  183 |  207 |  207 |
|et-7-0-0-u100.cr-polaris.fra1.core.heg.com -    0 |    4 |    4 |  190 |  190 |  191 |  190 |
|gw-heg.meitner.router.frankfurt.de.velia.net -    0 |    4 |    4 |  190 |  190 |  191 |  190 |
|        dabuieg17.frankfurt.de.velia.net -    0 |    4 |    4 |  199 |  209 |  220 |  220 |
|                          85.195.114.189 -    0 |    4 |    4 |  191 |  191 |  193 |  191 |
|________________________________________________|______|______|______|______|______|______|

Amsterdam:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |    6 |    6 |    0 |    0 |    0 |    0 |
|         165-73-101-65.ip.afrihost.co.za -    0 |    6 |    6 |    0 |    0 |    1 |    1 |
|          169-1-21-201.ip.afrihost.co.za -    0 |    6 |    6 |    0 |    0 |    1 |    1 |
|          77.246.59.84.liquidtelecom.net -    0 |    6 |    6 |    1 |    1 |    2 |    1 |
| te-0-3-0-5.luk-p1-tho.liquidtelecom.net -    0 |    6 |    6 |  141 |  141 |  141 |  141 |
|      be-5.luk-pe1-tcy.liquidtelecom.net -    0 |    6 |    6 |  140 |  140 |  141 |  140 |
|be5656.rcr21.b015534-1.lon01.atlas.cogentco.com -    0 |    6 |    6 |  141 |  141 |  141 |  141 |
|   be2185.ccr21.lon01.atlas.cogentco.com -    0 |    6 |    6 |  145 |  145 |  146 |  145 |
|   be2871.ccr42.lon13.atlas.cogentco.com -    0 |    6 |    6 |  140 |  140 |  141 |  141 |
|  be12488.ccr42.ams03.atlas.cogentco.com -    0 |    6 |    6 |  148 |  148 |  149 |  148 |
|   be3434.rcr21.ams06.atlas.cogentco.com -    0 |    6 |    6 |  148 |  148 |  149 |  149 |
|             uk2.net.demarc.cogentco.com -    0 |    6 |    6 |  148 |  148 |  149 |  148 |
|                              10.125.4.7 -    0 |    6 |    6 |  148 |  148 |  150 |  148 |
|                    58cab160.setaptr.net -    0 |    6 |    6 |  153 |  153 |  154 |  153 |
|________________________________________________|______|______|______|______|______|______|

With VPN:

France:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.8.8.1 -    0 |    5 |    5 |  140 |  140 |  140 |  140 |
|        88.202.231.1.static.midphase.com -    0 |    5 |    5 |  141 |  141 |  144 |  141 |
|      88.202.187.185.static.midphase.com -    0 |    5 |    5 |  141 |  141 |  141 |  141 |
|                           83.170.70.130 -    0 |    5 |    5 |  142 |  142 |  142 |  142 |
|                   ldn-b1-link.telia.net -    0 |    5 |    5 |  141 |  141 |  141 |  141 |
|                  ldn-bb3-link.telia.net -    0 |    5 |    5 |  141 |  141 |  142 |  141 |
|                  prs-bb3-link.telia.net -    0 |    5 |    5 |  148 |  148 |  149 |  149 |
|                  ffm-bb3-link.telia.net -    0 |    5 |    5 |  156 |  156 |  156 |  156 |
|                   ffm-b1-link.telia.net -    0 |    5 |    5 |  156 |  160 |  173 |  156 |
|          ae2.cr-nunki.sxb1.core.heg.com -    0 |    5 |    5 |  157 |  166 |  202 |  158 |
|       gw-heg.newton.router.fr.velia.net -    0 |    5 |    5 |  162 |  164 |  167 |  162 |
|        sxb13ahB.strasbourg.fr.velia.net -    0 |    5 |    5 |  158 |  179 |  233 |  169 |
|                           151.106.5.253 -    0 |    5 |    5 |  157 |  157 |  158 |  157 |
|________________________________________________|______|______|______|______|______|______|

Germany:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.8.8.1 -    0 |    4 |    4 |  140 |  140 |  141 |  140 |
|        88.202.231.1.static.midphase.com -    0 |    4 |    4 |  141 |  151 |  180 |  141 |
|      88.202.187.185.static.midphase.com -    0 |    4 |    4 |  141 |  141 |  141 |  141 |
|                           83.170.70.130 -    0 |    4 |    4 |  142 |  142 |  143 |  142 |
|                   ldn-b1-link.telia.net -    0 |    4 |    4 |  141 |  141 |  142 |  142 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                  prs-bb4-link.telia.net -    0 |    4 |    4 |  158 |  158 |  159 |  158 |
|                  ffm-bb2-link.telia.net -    0 |    4 |    4 |  158 |  158 |  159 |  158 |
|                  ffm-b12-link.telia.net -    0 |    4 |    4 |  158 |  158 |  158 |  158 |
|hosteurope-ic-324230-ffm-b12.c.telia.net -    0 |    4 |    4 |  158 |  159 |  163 |  158 |
|gw-heg.meitner.router.frankfurt.de.velia.net -    0 |    4 |    4 |  157 |  157 |  159 |  157 |
|        dabuieg17.frankfurt.de.velia.net -    0 |    4 |    4 |  169 |  200 |  255 |  255 |
|                          85.195.114.189 -    0 |    4 |    4 |  158 |  158 |  158 |  158 |

Amsterdam:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.8.8.1 -    0 |    4 |    4 |  140 |  140 |  141 |  141 |
|        88.202.231.1.static.midphase.com -    0 |    4 |    4 |  141 |  141 |  141 |  141 |
|      88.202.187.181.static.midphase.com -    0 |    4 |    4 |  142 |  142 |  142 |  142 |
|te0-0-0-5.ccr22.lon01.atlas.cogentco.com -    0 |    4 |    4 |  142 |  142 |  142 |  142 |
|   be2869.ccr42.lon13.atlas.cogentco.com -    0 |    4 |    4 |  141 |  141 |  142 |  141 |
|  be12488.ccr42.ams03.atlas.cogentco.com -    0 |    4 |    4 |  148 |  148 |  149 |  148 |
|   be3434.rcr21.ams06.atlas.cogentco.com -    0 |    4 |    4 |  149 |  149 |  150 |  149 |
|             uk2.net.demarc.cogentco.com -    0 |    4 |    4 |  148 |  148 |  148 |  148 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                    58cab160.setaptr.net -    0 |    4 |    4 |  147 |  147 |  148 |  148 |

Pretty stark difference there.
 
I will when I get a chance, but it's general consensus on this forum that latency to EU is about 20 to 30ms higher than where we come from (CISP). You obviously use a different provider than cisp, but I hope this can be improved.
Are you able to perform a traceroute using your CISP connection and another on pure fibre so we can all compare the results?
 
Are you able to perform a traceroute using your CISP connection and another on pure fibre so we can all compare the results?

I think my VPN results above are a pretty clear indicator your upstream provider has a routing problem inside the EU.
 
@AfriFella

Could you please follow up on the issue that I've been having these past few weeks.

It seems we're getting closer to a solution. One of your tech/support guys called me early yesterday and determined that somehow no one up to now had noticed that Vumatel had assigned my FSAN number "elsewhere". lol

So close to 3 weeks have been wasted ( am I going to be compensated for that? ) with a combination of the whatsapp support and some people in the AH call center insisting that the line was successfully migrated and that I should reconfigure the router and/or try going to activate.afrihost.com .

So apparently what is happening now is that a new order with Vumatel is being processed, and I was told that by this time today I should finally have access to your network, but that hasn't happened yet.

Could you chase that up for me, please. You have all my details in previous PM's I've sent to you.
Ok, I will chase up and relay the feedback to you.
 
Note that these are not the only servers, just a small sample indicative of a general latency problem the moment traffic leaves London. Even traffic to London is about 10ms higher than it should be.

Without VPN:

France:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |    5 |    5 |    0 |    0 |    0 |    0 |
|         165-73-101-65.ip.afrihost.co.za -    0 |    5 |    5 |    0 |    0 |    1 |    0 |
|          169-1-21-201.ip.afrihost.co.za -    0 |    5 |    5 |    0 |    0 |    1 |    0 |
|          77.246.59.84.liquidtelecom.net -    0 |    5 |    5 |    1 |    1 |    2 |    1 |
|  te-3-0-11.lza-p4-jhb.liquidtelecom.net -    0 |    5 |    5 |  175 |  175 |  175 |  175 |
|xe-0-1-5-0.lfr-pe2-mrs.liquidtelecom.net -    0 |    5 |    5 |  175 |  175 |  175 |  175 |
|et-7-0-0-u100.cr-polaris.fra1.core.heg.com -    0 |    5 |    5 |  190 |  190 |  191 |  190 |
|     ae0.cr-antares.fra10.bb.godaddy.com -    0 |    5 |    5 |  192 |  192 |  193 |  192 |
|         ae0.cr-vega.sxb1.bb.godaddy.com -    0 |    5 |    5 |  196 |  196 |  196 |  196 |
|        gw-heg.curie.router.fr.velia.net -    0 |    5 |    5 |  193 |  193 |  193 |  193 |
|        sxb13ahB.strasbourg.fr.velia.net -    0 |    5 |    5 |  197 |  197 |  197 |  197 |
|                           151.106.5.253 -    0 |    5 |    5 |  195 |  195 |  195 |  195 |
|________________________________________________|______|______|______|______|______|______|

Germany:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |    4 |    4 |    0 |    0 |    0 |    0 |
|         165-73-101-65.ip.afrihost.co.za -    0 |    4 |    4 |    1 |    1 |    1 |    1 |
|          169-1-21-201.ip.afrihost.co.za -    0 |    4 |    4 |    0 |    1 |    2 |    1 |
|          77.246.59.84.liquidtelecom.net -    0 |    4 |    4 |    1 |    1 |    2 |    1 |
| te-0-3-0-7.lza-p4-jhb.liquidtelecom.net -    0 |    4 |    4 |  175 |  175 |  176 |  175 |
|xe-0-1-5-0.lfr-pe2-mrs.liquidtelecom.net -    0 |    4 |    4 |  175 |  183 |  207 |  207 |
|et-7-0-0-u100.cr-polaris.fra1.core.heg.com -    0 |    4 |    4 |  190 |  190 |  191 |  190 |
|gw-heg.meitner.router.frankfurt.de.velia.net -    0 |    4 |    4 |  190 |  190 |  191 |  190 |
|        dabuieg17.frankfurt.de.velia.net -    0 |    4 |    4 |  199 |  209 |  220 |  220 |
|                          85.195.114.189 -    0 |    4 |    4 |  191 |  191 |  193 |  191 |
|________________________________________________|______|______|______|______|______|______|

Amsterdam:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |    6 |    6 |    0 |    0 |    0 |    0 |
|         165-73-101-65.ip.afrihost.co.za -    0 |    6 |    6 |    0 |    0 |    1 |    1 |
|          169-1-21-201.ip.afrihost.co.za -    0 |    6 |    6 |    0 |    0 |    1 |    1 |
|          77.246.59.84.liquidtelecom.net -    0 |    6 |    6 |    1 |    1 |    2 |    1 |
| te-0-3-0-5.luk-p1-tho.liquidtelecom.net -    0 |    6 |    6 |  141 |  141 |  141 |  141 |
|      be-5.luk-pe1-tcy.liquidtelecom.net -    0 |    6 |    6 |  140 |  140 |  141 |  140 |
|be5656.rcr21.b015534-1.lon01.atlas.cogentco.com -    0 |    6 |    6 |  141 |  141 |  141 |  141 |
|   be2185.ccr21.lon01.atlas.cogentco.com -    0 |    6 |    6 |  145 |  145 |  146 |  145 |
|   be2871.ccr42.lon13.atlas.cogentco.com -    0 |    6 |    6 |  140 |  140 |  141 |  141 |
|  be12488.ccr42.ams03.atlas.cogentco.com -    0 |    6 |    6 |  148 |  148 |  149 |  148 |
|   be3434.rcr21.ams06.atlas.cogentco.com -    0 |    6 |    6 |  148 |  148 |  149 |  149 |
|             uk2.net.demarc.cogentco.com -    0 |    6 |    6 |  148 |  148 |  149 |  148 |
|                              10.125.4.7 -    0 |    6 |    6 |  148 |  148 |  150 |  148 |
|                    58cab160.setaptr.net -    0 |    6 |    6 |  153 |  153 |  154 |  153 |
|________________________________________________|______|______|______|______|______|______|

With VPN:

France:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.8.8.1 -    0 |    5 |    5 |  140 |  140 |  140 |  140 |
|        88.202.231.1.static.midphase.com -    0 |    5 |    5 |  141 |  141 |  144 |  141 |
|      88.202.187.185.static.midphase.com -    0 |    5 |    5 |  141 |  141 |  141 |  141 |
|                           83.170.70.130 -    0 |    5 |    5 |  142 |  142 |  142 |  142 |
|                   ldn-b1-link.telia.net -    0 |    5 |    5 |  141 |  141 |  141 |  141 |
|                  ldn-bb3-link.telia.net -    0 |    5 |    5 |  141 |  141 |  142 |  141 |
|                  prs-bb3-link.telia.net -    0 |    5 |    5 |  148 |  148 |  149 |  149 |
|                  ffm-bb3-link.telia.net -    0 |    5 |    5 |  156 |  156 |  156 |  156 |
|                   ffm-b1-link.telia.net -    0 |    5 |    5 |  156 |  160 |  173 |  156 |
|          ae2.cr-nunki.sxb1.core.heg.com -    0 |    5 |    5 |  157 |  166 |  202 |  158 |
|       gw-heg.newton.router.fr.velia.net -    0 |    5 |    5 |  162 |  164 |  167 |  162 |
|        sxb13ahB.strasbourg.fr.velia.net -    0 |    5 |    5 |  158 |  179 |  233 |  169 |
|                           151.106.5.253 -    0 |    5 |    5 |  157 |  157 |  158 |  157 |
|________________________________________________|______|______|______|______|______|______|

Germany:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.8.8.1 -    0 |    4 |    4 |  140 |  140 |  141 |  140 |
|        88.202.231.1.static.midphase.com -    0 |    4 |    4 |  141 |  151 |  180 |  141 |
|      88.202.187.185.static.midphase.com -    0 |    4 |    4 |  141 |  141 |  141 |  141 |
|                           83.170.70.130 -    0 |    4 |    4 |  142 |  142 |  143 |  142 |
|                   ldn-b1-link.telia.net -    0 |    4 |    4 |  141 |  141 |  142 |  142 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                  prs-bb4-link.telia.net -    0 |    4 |    4 |  158 |  158 |  159 |  158 |
|                  ffm-bb2-link.telia.net -    0 |    4 |    4 |  158 |  158 |  159 |  158 |
|                  ffm-b12-link.telia.net -    0 |    4 |    4 |  158 |  158 |  158 |  158 |
|hosteurope-ic-324230-ffm-b12.c.telia.net -    0 |    4 |    4 |  158 |  159 |  163 |  158 |
|gw-heg.meitner.router.frankfurt.de.velia.net -    0 |    4 |    4 |  157 |  157 |  159 |  157 |
|        dabuieg17.frankfurt.de.velia.net -    0 |    4 |    4 |  169 |  200 |  255 |  255 |
|                          85.195.114.189 -    0 |    4 |    4 |  158 |  158 |  158 |  158 |

Amsterdam:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.8.8.1 -    0 |    4 |    4 |  140 |  140 |  141 |  141 |
|        88.202.231.1.static.midphase.com -    0 |    4 |    4 |  141 |  141 |  141 |  141 |
|      88.202.187.181.static.midphase.com -    0 |    4 |    4 |  142 |  142 |  142 |  142 |
|te0-0-0-5.ccr22.lon01.atlas.cogentco.com -    0 |    4 |    4 |  142 |  142 |  142 |  142 |
|   be2869.ccr42.lon13.atlas.cogentco.com -    0 |    4 |    4 |  141 |  141 |  142 |  141 |
|  be12488.ccr42.ams03.atlas.cogentco.com -    0 |    4 |    4 |  148 |  148 |  149 |  148 |
|   be3434.rcr21.ams06.atlas.cogentco.com -    0 |    4 |    4 |  149 |  149 |  150 |  149 |
|             uk2.net.demarc.cogentco.com -    0 |    4 |    4 |  148 |  148 |  148 |  148 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                    58cab160.setaptr.net -    0 |    4 |    4 |  147 |  147 |  148 |  148 |

Pretty stark difference there.
I am discussing this with our NOC team, we'll get back to you shortly.
 
You can try airport utility but it's not as good as WiFi analyzer.

I don’t actually own any Airport Devices so that won’t really help but thanks. And I’ve got Fing installed which gives out enough information but at the same time I’m not really entirely sure what I can do when all the devices that are showing up as connected are my own devices.

I suppose I could try disconnecting a few things and checking if it works any better but at the moment we get worse connectivity to our router now than we did with an ADSL Line previously from a router that was further away than the current one we are using

Speed tests during the day are inconsistent as well but they’re manageable because it’s just one person using it. The issue is mainly during the evening where it could just be interference from something but like I’ve said I’ve checked the apps and stuff during that time and still only our devices connected so nobody is backpacking off our network from what I can see.
 
It also depends on the other online activities you may be performing alongside your speed test because they also contend for bandwidth when the test is running.

Nothing running that I'm aware of, but will switch off everything else and A/B test and see.

I put the D-Link back on auto channels last night and seems that the Chromecast quality/buffering issue is now resolved, but will give it more time to make sure. @shakes1
 
Nothing running that I'm aware of, but will switch off everything else and A/B test and see.

I put the D-Link back on auto channels last night and seems that the Chromecast quality/buffering issue is now resolved, but will give it more time to make sure. @shakes1
I am glad that the buffering issue on CC has been resolved now. Please keep an eye on it and let us know if there are changes.
 
We don't have a static IP address option on our fibre packages. I do apologize for this. Axxess is good though so feel free to give them a shot.

Are you sure? Then why have i had the same external IP for over a year and a half?
 
Alright, can you confirm if the issue persists during off-peak hours?
it's the same all the time, luckypacket stuff.
it's been working perfectly for the last 6 months with websquad and macrolan, problem started with you/liquidtelecom's kak eu ping.
 
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