Afrihost - Pure Fibre Feedback Thread

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AfriFella said:
the invoice has already been credited, you will not be billed for it.
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I know - but you are now starting month 1 in August and I cannot use this month yet...my month 1 should start in Sept when i am able to connect to you guys.

So as it stands

Aug = month 1 ( but i cannot use your service this month - your system should not have activated me yet because my line is not released yet )
Sept = month 2
Oct - month 3

It should have been

Month 1 = Sept
Month 2 = Oct
Month 3 = Nov

I start paying Dec

See what i mean ?
 
AfriFella said:
I am so sorry that you were disconnected. It seems that the password you have entered was rejected by our system. I have also replied to your PM.
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No there was an actual Openserve outage that came back on about an hour ago. I am not able to connect to you guys yet - my line is not in the holding pool, and i don't know why you didn't know this before asking us to try our PPPOE details
 
Bryn said:
Sounds like your line is dead. I hope you requested a migration from CISP and not a line cancellation.
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The line is definitely not dead because they were able to reach our network using the same line. It seems to be a password issue.
 
Fjorko said:
Well i requested a release... not to kill it

The whatsapp folk at AH now says they dont have my line? So how the hell can it be activated at AH..

What a mess... just what i was afraid of...

@AfriFella- please help here
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Fjorko said:
No there was an actual Openserve outage that came back on about an hour ago. I am not able to connect to you guys yet - my line is not in the holding pool, and i don't know why you didn't know this before asking us to try our PPPOE details
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I know your line is not in the holding pool. But you should be able to connect to our pure fibre network even though your line is managed by CISP.

This only applies to OpenServe only since they adopted the ADSL PPPoE model. Remember how you could keep your line with Mweb or Telkom but could still connect using an afrihost data account? It's exactly the same.
 
AfriFella said:
I know your line is not in the holding pool. But you should be able to connect to our pure fibre network even though your line is managed by CISP.

This only applies to OpenServe only since they adopted the ADSL PPPoE model. Remember how you could keep your line with Mweb or Telkom but could still connect using an afrihost data account? It's exactly the same.
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OK - I'll give it another shot later this afternoon and let you know
 
moms said:
Please let us know this will be awesome then
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Seems to be working - got an IP, but I cannot connect to my Unifi Controller, but I can access my NAS at home, so seems to be working. Just waiting for someone else to confirm access to my Plex server as well.
 
zahpat said:
Thanks, my last day with my current service provider is on the 21st Aug, how quick will i be up and running on Afrihost on the 22nd Aug?
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Ideally, there should no downtime when you change providers. But in real life there are issues which can delay the process. The process should take a few hours, but there are cases where it takes longer. Please drop me a PM when your line has been released. I want to help.
 
AfriFella said:
Ideally, there should no downtime when you change providers. But in real life there are issues which can delay the process. The process should take a few hours, but there are cases where it takes longer. Please drop me a PM when your line has been released. I want to help.
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Can take up to 5 days sometimes..
 
AfriFella said:
Ideally, there should no downtime when you change providers. But in real life there are issues which can delay the process. The process should take a few hours, but there are cases where it takes longer. Please drop me a PM when your line has been released. I want to help.
Click to expand...
Thanks will do.
 
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