Afrihost - Pure Fibre Feedback Thread

[AfriNatic]

Its been pretty stable after the fix. Thanks for escalating!

Okay great.

 

[Cav5034]

Do I read this as no internet until the 23rd? Or there is another issue causing the disconnect currently.

 

[AfriNatic]

Do I read this as no internet until the 23rd? Or there is another issue causing the disconnect currently.View attachment 1110612

Morning,

Unlikely that it will be completely down.

 

[Cav5034]

Morning,

Unlikely that it will be completely down.

Let's hope it changes... still no connection

 

[Cav5034]

Morning,

Unlikely that it will be completely down.

Story I'm getting is 1.2km of damaged cable somewhere...

 

[AfriNatic]

Story I'm getting is 1.2km of damaged cable somewhere...

Okay can you send me a pm with your email again so I can get some feedback from Metro on this.

 

[Mukii]

Hi everyone,

I trust everyone is well.

I wanted to make a few posts because honestly is usually the best way to retain clients and give clients updates on what is happening behind the scenes. I won't be able to disclose much but wanted to give clients just an update on what is happening and certain challenges we are facing.

We have lost JHB route to EU and rerouted traffic to bring connectivity back. That also affected some traffic between JHB and CPT.

As most know we and many other big ISPs are facing an IP shortage. We have been enabling nat to assist with these types of challenges. This is caused some issues for Vuma Reach, FrogFoot and Octotel clients in CPT. We are working to get these issues resolved asap and one of these methods are to reduce the need to NAT by pushing for IPv6. We have started rolling out IPv6 for Vuma Reach and most of our other FNOs are all enabled for IPv6.

If you have IPv6 disabled please enable this on your router as it will allow you more public IPs and possibly improve your overall experience.

We are working behind the scenes to manage these challenges and I'm confident we will have them sorted out soon.

If you are experiencing any issues please let me or the support team know for us to have a look and identify and fix issues where the pop up.

Hope this explains some of the issues some might be facing. Apologies for these we are working on fixing it asap and providing the best possible connection to all our clients.

Hi @AfriNatic
Getting quite frequent disconnects from the internet ranging from 5 to 20 minutes at a time and I'm wondering if it is related to this.

 

[AfriNatic]

Hi @AfriNatic
Getting quite frequent disconnects from the internet ranging from 5 to 20 minutes at a time and I'm wondering if it is related to this.

We are doing some emergency changes in CPT to fix the issues experienced. Apologies for the inconvenience.

 

[Mukii]

Alright, thank you for the feedback.

 

[AfriNatic]

Alright, thank you for the feedback.

Issue should be resolved now.

 

[Mukii]

Issue should be resolved now.

Thank you

 

[HS2000]

Internet not working. I am based in Cape Town.

Frogfoot is so unstable.

 

[AfriNatic]

Internet not working. I am based in Cape Town.

Frogfoot is so unstable.

Morning,

You still experiencing issues?

 

[aggressiveGrey]

Twitch videos not loading (Cape Town)

 

[GTtronics]

Twitch also not loading video. (Ballito-KZN) 25mb Fibre

 

[AfriNatic]

Twitch videos not loading (Cape Town)

Twitch also not loading video. (Ballito-KZN) 25mb Fibre

Hi,

We have received numerous queries relating to Twitch TV streaming not working. Everything seems fine on our network and it's likely an outage on their side. We are investigating.

 

[harties]

Morning,

You still experiencing issues?

Hey @AfriNatic problems are back again this morning. Can you please escalate?

What is driving the issue here? The issue has been pretty consistent the past few weeks and the fixes only last a couple of days.

Tracing route to afrihost.com [2606:4700:10::6814:1ff4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 2c0f:f4c0:2200:a51c:d66e:eff:fe36:b877
2 1 ms 1 ms 1 ms 2c0f:f4c0:2200::1
3 2 ms * 1 ms 2c0f:f4c0:2000:3::1
4 2 ms 5 ms * cloudflare.ixp.capetown [2001:43f8:6d1::198]
5 * 7 ms 2 ms 2606:4700:10::6814:1ff4

Trace complete.

Tracing route to afrihost.com [2606:4700:10::6814:1ff4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 2c0f:f4c0:2200:a51c:d66e:eff:fe36:b877
2 * * 1 ms 2c0f:f4c0:2200::1
3 * 8 ms 10 ms 2c0f:f4c0:2000:3::1
4 2 ms 2 ms 2 ms cloudflare.ixp.capetown [2001:43f8:6d1::198]
5 7 ms 1 ms 1 ms 2606:4700:10::6814:1ff4

Trace complete.

 

[AfriNatic]

Hey @AfriNatic problems are back again this morning. Can you please escalate?

What is driving the issue here? The issue has been pretty consistent the past few weeks and the fixes only last a couple of days.

Tracing route to afrihost.com [2606:4700:10::6814:1ff4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 2c0f:f4c0:2200:a51c:d66e:eff:fe36:b877
2 1 ms 1 ms 1 ms 2c0f:f4c0:2200::1
3 2 ms * 1 ms 2c0f:f4c0:2000:3::1
4 2 ms 5 ms * cloudflare.ixp.capetown [2001:43f8:6d1::198]
5 * 7 ms 2 ms 2606:4700:10::6814:1ff4

Trace complete.

Tracing route to afrihost.com [2606:4700:10::6814:1ff4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 2c0f:f4c0:2200:a51c:d66e:eff:fe36:b877
2 * * 1 ms 2c0f:f4c0:2200::1
3 * 8 ms 10 ms 2c0f:f4c0:2000:3::1
4 2 ms 2 ms 2 ms cloudflare.ixp.capetown [2001:43f8:6d1::198]
5 7 ms 1 ms 1 ms 2606:4700:10::6814:1ff4

Trace complete.

View attachment 1111496

We are investigating the issue.

 

[Draken]

Twitch doesnt even load, and not buying the 'its not us', sorry. Please get it fixed.

Chances of Afrihost having issues they cant find is way higher than something being wrong on Amazons side, that is a given. Come on now.

 

[CrypticZA]

Twitch doesnt even load, and not buying the 'its not us', sorry. Please get it fixed.

Chances of Afrihost having issues they cant find is way higher than something being wrong on Amazons side, that is a given. Come on now.

We on CISP don't have Twitch either and my work RSAWEB is not working either it is Twitch side