Afrihost - Pure Fibre Feedback Thread

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Go†h_Li†e°² said:
Yes a fraction of the time.

We have had conversations where you state outages etc but nothing on the site.
Click to expand...

I know you have been experiencing constant issues with your line and the fault is still ongoing and we have a fault open with Octotel for the issues and waiting for feedback from Octotel.

I have suggested a switch to Openseve fibre to see if we can improve your experience. If you are willing I would like to assist with that?
 
AfriNatic said:
I know you have been experiencing constant issues with your line and the fault is still ongoing and we have a fault open with Octotel for the issues and waiting for feedback from Octotel.

I have suggested a switch to Openseve fibre to see if we can improve your experience. If you are willing I would like to assist with that?
Click to expand...
I moved away from Telkom (mostly to move from ADSL to Fibre but also poor service, double billing etc the usual), just moving away from them in the first place was drama, I followed all their process's (as I have also previously done for clients / assisted with cancellations etc) they hounded me for about 3 years stating I owed them. Even after their own legal department gave me a letter stating I did not owe them anything. I vowed never to give them a cent again.

They did not trench this side they will run a cable over my property and roof, they actually damaged my electric fence when they were installing their new fibre above ground. They dropped the cables and damaged my electric fence a few times... it was quite comical not so much for my neigbor that had to replace his energizer and repair his wall... I am not sure I want a dangling fiber connection... have you seen the Guinea fowl and Hadedas in the Southern Suburbs lol?

I can also see on these forums that some people are complaining about Openserve / latency etc. (I will verify by going through some posts and other sources).

Anyone here on Afrihost + Openserve in Southern Suburbs?
If so what is your experience?
 
Another great day for me....and evening of 240p to 720p and this AM...
Thank you Ocotel and Afrihost...

53456234one.one.one.one.png
 
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Hey @AfriNatic it's s been a hard year for all of us... Any festive special on the way...? Like doubled speeds? Be Merry mate! :ROFL:
 
Hi All
Does Afrihost/Octotel have backup power during load shedding?
I am considering getting one of those Mini UPS's that will power the router & ONT but I'm guessing it will be pretty pointless if the network goes down along with load shedding.
 
MusicalMan said:
Hi All
Does Afrihost/Octotel have backup power during load shedding?
I am considering getting one of those Mini UPS's that will power the router & ONT but I'm guessing it will be pretty pointless if the network goes down along with load shedding.
Click to expand...
Yes, almost all FNO's have backup power for their exchanges.

I use one of the Afrihost Gizzu UPS' and my connection stays up during Loadshedding.
 
Go†h_Li†e°² said:
I moved away from Telkom (mostly to move from ADSL to Fibre but also poor service, double billing etc the usual), just moving away from them in the first place was drama, I followed all their process's (as I have also previously done for clients / assisted with cancellations etc) they hounded me for about 3 years stating I owed them. Even after their own legal department gave me a letter stating I did not owe them anything. I vowed never to give them a cent again.

They did not trench this side they will run a cable over my property and roof, they actually damaged my electric fence when they were installing their new fibre above ground. They dropped the cables and damaged my electric fence a few times... it was quite comical not so much for my neigbor that had to replace his energizer and repair his wall... I am not sure I want a dangling fiber connection... have you seen the Guinea fowl and Hadedas in the Southern Suburbs lol?

I can also see on these forums that some people are complaining about Openserve / latency etc. (I will verify by going through some posts and other sources).

Anyone here on Afrihost + Openserve in Southern Suburbs?
If so what is your experience?
Click to expand...

Actually, from what people write on the forum Openserve is probably the most stable FNO in the country.
The Openserve === Telkom is a bit of a misconception.
Yes, Openserve is technically owned by Telkom, but it's a completely separate company, ran differently, purely focussing on the infrastructure and don't deal with customers directly - that's why you have Afrihost to do that for you.

Personal experience:
Have fibre for exactly 11 months today.
100mbps/50mbps, Openserve, Afrihost.
I always get > 90mbps down and > 45 upload mbps on speed tests.
Had downtime once due to the aerial cable that was broken off outside our house by wild vervet monkeys (KZN), they fixed it in under 24 hours.
Sure local latency is a little higher than Vumatel for example (Openserve get 20ms between Durban and JHB, Vumatel gets around 14ms).
International it's pretty much the same and most depend on your ISP anyway.
Few months ago, we had a power outage in town that lasted 3 days and the Internet stayed up the whole time (we have solar panels + battery at home).

12305748611.png


So anyway, I think you're being unnecessary fussy. There's no contracts, so it might be worth trying out.
 
Help please... why does my router tell me quite often after loadshedding that I need to activate my line again and that sign in is required for my router?

Now tonight after signing in once again web pages don't want to load properly...

Ipconfig shows me this:
Windows IP Configuration


Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2c0f:f4c0:230c:54b8:14de:3985:770c:2
IPv6 Address. . . . . . . . . . . : 2c0f:f4c0:230c:54b8:5122:5adc:4e58:a0a6
Temporary IPv6 Address. . . . . . : 2c0f:f4c0:230c:54b8:9832:2f78:155d:d7d1
Link-local IPv6 Address . . . . . : fe80::5122:5adc:4e58:a0a6%16
IPv4 Address. . . . . . . . . . . : 192.168.3.14
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : fe80::16de:39ff:fe85:770c%16
192.168.3.1


But a MyBroadband speed test shows high speeds:
1636495893452.png


edit:
1636496434587.png

1636496584707.png

But then even after this things are not happy...

edit2:
C:\>tracert www.google.com

Tracing route to www.google.com [2c0f:fb50:4002:805::2004]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 2c0f:f4c0:230c::1:b4a7
2 2 ms 1 ms 2 ms 2c0f:f4c0:230c::1
3 2 ms 1 ms 2 ms 2c0f:f4c0:2000:3::1
4 19 ms 20 ms 20 ms 2c0f:f708::d6
5 20 ms 20 ms 20 ms 2001:4860:1:1::1958
6 21 ms 21 ms 22 ms 2c0f:fb50:8009::1
7 20 ms 20 ms 20 ms 2001:4860:0:1::2fa8
8 22 ms 21 ms 21 ms 2001:4860:0:1::2fa1
9 20 ms 20 ms 20 ms 2c0f:fb50:4002:805::2004

Trace complete.
 
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@AfriNatic is there any cause or issue for the intermittent high latency to europe since yesterday evening ? Has been an ongoing issue at least once a week, for 2 to 3 hours, but now this is going on 13 hours non stop.
 
AfriNatic said:
Hey,

What issues are you facing?
Click to expand...
Over a week with intermittent connectivity. By intermittent, it’s 99.9% up, but two or three times a day connection would drop for a minute.

Plays havoc with connection to work VPN & extended data queries though.

The most frustrating part is then the beige support, incapable of comprehending that this is completely random, yet being unable to progress because I can’t do trace routes etc. at the instant it drops.

Things have escalated now, somewhat. No Service & Broadband lights on ONT since yesterday PM: so a completely outage. Suspect this is a separate issue, but you know things are bad when it’s easier to get progress from City Power than your ISP.
 
Skankhunt said:
Actually, from what people write on the forum Openserve is probably the most stable FNO in the country.
The Openserve === Telkom is a bit of a misconception.
Yes, Openserve is technically owned by Telkom, but it's a completely separate company, ran differently, purely focussing on the infrastructure and don't deal with customers directly - that's why you have Afrihost to do that for you.

Personal experience:
Have fibre for exactly 11 months today.
100mbps/50mbps, Openserve, Afrihost.
I always get > 90mbps down and > 45 upload mbps on speed tests.
Had downtime once due to the aerial cable that was broken off outside our house by wild vervet monkeys (KZN), they fixed it in under 24 hours.
Sure local latency is a little higher than Vumatel for example (Openserve get 20ms between Durban and JHB, Vumatel gets around 14ms).
International it's pretty much the same and most depend on your ISP anyway.
Few months ago, we had a power outage in town that lasted 3 days and the Internet stayed up the whole time (we have solar panels + battery at home).

12305748611.png


So anyway, I think you're being unnecessary fussy. There's no contracts, so it might be worth trying out.
Click to expand...
I would jump at Openserve to get away from Frogfoot. They are the pits.

ISPs should be forcing them to improve their network, but they won’t.
 
puddaphut said:
I would jump at Openserve to get away from Frogfoot. They are the pits.

ISPs should be forcing them to improve their network, but they won’t.
Click to expand...
An ISP has much less power over an FNO than you think.
Single biggest reason the FNO would radically improve service delivery is when another FNO makes its way into the area
 
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