Afrihost - Pure Fibre Feedback Thread

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ADrunkTeddyBear said:
Yeah, we just have to wait for Afrinatic to come back to the office :(

If Afrinatic leaves afrihost. Then im jumping ship to CISP the very next month
Click to expand...
Hi Guys, My apologies for the delay in responding to your messages. Yes I will be around to assist you further with any issues you may be facing.
 
@AfriGuy

I upgraded my speed on Sunday, got the confirmation on Monday, clientzone reflects new account speed but MFN are sleeping or something as I still have the old speed still. When I was on vuma it only took an hour. MFN is almost 48 hours and counting.
 
Im in tongaat dbn. I have a account connected for just over 1 month. Iv experienced 4 sepereate issues. Im down from friday at 4pm. It came back yesterday at 2pm and i tink went down again at 11 if not early. Whilst up i got under 4mb DL & UL above 100mb. I signed up for a 1gb UP & DL. Each time i call AF i get bot like reponses. Finally today iv been provided a ref number. I am stressed as i work frm home and now am at a loss for salary income. Does AF actually care you are a service provider, provide the service guys. Surely with this kind of issues on a brand new account is worrying for any company. Is there ANY SP willing to treat me better for my fee or will you AFRIHOST attend to my fault. Your move
 
@AfriGuy

Any news why I only have 50/100 line instead of 100/100 after the upgrade from 50/50?

12865420131.png
 
@AfriGuy....
Pleade help 1000Mbs is what i signed up for. All im getting is daily disconnects and severe low speeds when it does connect.
 

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Still got major issues with loading international websites and YouTube. I don't care about youtube as much as the websites. Any news @AfriGuy
 
As much as there have been long running YouTube issues, I've been totally exempt from that on Octotel. YouTube works no issue.
My connection dies, but its too short for a buffer to empty normally.
 
Came to to see if there was a problem random disconnects to US based servers and discord disconnects :X
 
Seeing some mentions of international sites disconnecting etc.
More or less similar problem. Maybe not.
In Mbombela (Nelspruit), I have already confered with several people in the neighbourhood, that also use Frogfoot, and none of them are having this issue. Only me, and I'm the only one on Afrihost.

At random, sometimes several times per hour, the connection just turns into packet loss mayhem. This lasts as little as 5 minutes, and as long as 20 minutes.
Little screenshot of PingPlotter just to give an idea.
image_2022-03-09_143144.png

There never seems to be any problem with my router (hop1), or the first Afrihost node (hop2).
But always, problems with hop 3 onwards.
Something just isnt right with your network, Afrihost.

Look at Those Average Pings! Look at that packet loss!

Dont worry, there are far worse...
This nonsense has been going on for at least 4 months now, and the last time I dealt with Afrihost support, the stupid lady had the gall to blame Frogfoot, and log a ticket.
No followup ever happened on that ticket, btw... Just silence. Not that it would have changed anything, as I can clearly see that the problem is Hop3 and onwards.

Please, @AfriGuy, @Afrihost-Gian, ANYONE!
Sort this!
 
wheunis said:
Seeing some mentions of international sites disconnecting etc.
More or less similar problem. Maybe not.
In Mbombela (Nelspruit), I have already confered with several people in the neighbourhood, that also use Frogfoot, and none of them are having this issue. Only me, and I'm the only one on Afrihost.

At random, sometimes several times per hour, the connection just turns into packet loss mayhem. This lasts as little as 5 minutes, and as long as 20 minutes.
Little screenshot of PingPlotter just to give an idea.
View attachment 1263926

There never seems to be any problem with my router (hop1), or the first Afrihost node (hop2).
But always, problems with hop 3 onwards.
Something just isnt right with your network, Afrihost.

Look at Those Average Pings! Look at that packet loss!

Dont worry, there are far worse...
This nonsense has been going on for at least 4 months now, and the last time I dealt with Afrihost support, the stupid lady had the gall to blame Frogfoot, and log a ticket.
No followup ever happened on that ticket, btw... Just silence. Not that it would have changed anything, as I can clearly see that the problem is Hop3 and onwards.

Please, @AfriGuy, @Afrihost-Gian, ANYONE!
Sort this!
Click to expand...
Did you ever get this addressed. Looks like @Afri
wheunis said:
Seeing some mentions of international sites disconnecting etc.
More or less similar problem. Maybe not.
In Mbombela (Nelspruit), I have already confered with several people in the neighbourhood, that also use Frogfoot, and none of them are having this issue. Only me, and I'm the only one on Afrihost.

At random, sometimes several times per hour, the connection just turns into packet loss mayhem. This lasts as little as 5 minutes, and as long as 20 minutes.
Little screenshot of PingPlotter just to give an idea.
View attachment 1263926

There never seems to be any problem with my router (hop1), or the first Afrihost node (hop2).
But always, problems with hop 3 onwards.
Something just isnt right with your network, Afrihost.

Look at Those Average Pings! Look at that packet loss!

Dont worry, there are far worse...
This nonsense has been going on for at least 4 months now, and the last time I dealt with Afrihost support, the stupid lady had the gall to blame Frogfoot, and log a ticket.
No followup ever happened on that ticket, btw... Just silence. Not that it would have changed anything, as I can clearly see that the problem is Hop3 and onwards.

Please, @AfriGuy, @Afrihost-Gian, ANYONE!
Sort this!
Click to expand...
Did you ever get a response or this addressed? @Afrihost-Gian @AfriGuy @AfriNatic Afrihost service is pathetic. Never been like this before.
 
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