Afrihost - Pure Fibre Feedback Thread

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wingnut771 said:
Day 4 after upgrading 50/50 to 100/100 on Metro Fibre Network, DL speed still not resolved.
View attachment 1265540
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@wingnut771, I have responded to your PM. Please let me know if there are any changes or the issue persists after using the link I sent.​

 
AfriGuy said:

@wingnut771, I have responded to your PM. Please let me know if there are any changes or the issue persists after using the link I sent.​

Click to expand...
PM replied to, yes I activated when I changed to ONT, also with new router and again with old router. I was kinda forced to activate as the page popped up automatically.
 
KillerOnDrugX said:
Still got major issues with loading international websites and YouTube. I don't care about youtube as much as the websites. Any news @AfriGuy
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Hi @KillerOnDrugX
, Please PM me your Afrihost Account details. We are in the process of liaising with Youtube on the possible issues you've been having. Looking forward to hearing from you.
 
wingnut771 said:
PM replied to, yes I activated when I changed to ONT, also with new router and again with old router. I was kinda forced to activate as the page popped up automatically.
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Alright thanks. I am having our NOC team look into your connection further. I will give updates as soon as I can.
 
wheunis said:
Seeing some mentions of international sites disconnecting etc.
More or less similar problem. Maybe not.
In Mbombela (Nelspruit), I have already confered with several people in the neighbourhood, that also use Frogfoot, and none of them are having this issue. Only me, and I'm the only one on Afrihost.

At random, sometimes several times per hour, the connection just turns into packet loss mayhem. This lasts as little as 5 minutes, and as long as 20 minutes.
Little screenshot of PingPlotter just to give an idea.
View attachment 1263926

There never seems to be any problem with my router (hop1), or the first Afrihost node (hop2).
But always, problems with hop 3 onwards.
Something just isnt right with your network, Afrihost.

Look at Those Average Pings! Look at that packet loss!

Dont worry, there are far worse...
This nonsense has been going on for at least 4 months now, and the last time I dealt with Afrihost support, the stupid lady had the gall to blame Frogfoot, and log a ticket.
No followup ever happened on that ticket, btw... Just silence. Not that it would have changed anything, as I can clearly see that the problem is Hop3 and onwards.

Please, @AfriGuy, @Afrihost-Gian, ANYONE!
Sort this!
Click to expand...

Feels great to be ignored.

Further samples from PingPlotter attached for clarity.
No, these are not comprehensively every time it happens, just every time it happens when I'm able to capture.
 

Attachments

AfriGuy said:

@wingnut771, I have responded to your PM. Please let me know if there are any changes or the issue persists after using the link I sent.​

Click to expand...
In order to try speed up my speed that is "stuck" on the old profile, I upgraded to 200/200 at about 3pm via clientzone. It's been radio silence from AH up to now.

How long does a speed upgrade supposed to take?
 
wheunis said:
Feels great to be ignored.

Further samples from PingPlotter attached for clarity.
No, these are not comprehensively every time it happens, just every time it happens when I'm able to capture.
Click to expand...
Seeing as I'm STILL being ignored...
Another PingPlotter result:

image_2022-03-10_214137.png

And Another.

image_2022-03-10_222635.png
 
Last edited:
What should my ping to first WAN hop be? I'm seeing 5.7ms best. Doesn't make a huge difference but I got ±5ms lower ping to game servers on Rain 5G when I expected fibre to be better.

mtr google.co.za:
1647001912665.png
 
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