Afrihost - Pure Fibre Feedback Thread

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giggity said:
What should my ping to first WAN hop be? I'm seeing 5.7ms best. Doesn't make a huge difference but I got ±5ms lower ping to game servers on Rain 5G when I expected fibre to be better.

mtr google.co.za:
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Dont look at first hop, usually they mess around with IMCP and stuff on routers and it leads to dropped packets etc. Ping an IP you wanna compare directly for a better test.
I'll eat my hat if you get lower latency to something on 5G over fiber
 
justin6282 said:
True, what do these chaps do there. Top management also MIA.
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Try talking to them directly.
Eventually someone on the support team invited me to join them on a screenshare/teamviewer to have a look at my internet issue and packetloss.
This is AFTER I sent them screenshots, and packet captures.
I was dumbfounded
 

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All of you on this page. Not sure if you are on Frogfoot or using another Fibre provider. For those using Frogfoot also go to the Facebook site " Frogfoot Needs to Up Their Game " and lodge a complaint. Response is fast and they do try and assist. It's sad to say but @Afrihost-Gian @AfriGuy @AfriNatic has gone to ****. Its clear they dont assist.
 
justin6282 said:
All of you on this page. Not sure if you are on Frogfoot or using another Fibre provider. For those using Frogfoot also go to the Facebook site " Frogfoot Needs to Up Their Game " and lodge a complaint. Response is fast and they do try and assist. It's sad to say but @Afrihost-Gian @AfriGuy @AfriNatic has gone to ****. Its clear they dont assist.
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I feel your pain. Have seen the last couple of days how Afrihost is totally useless when it comes to resolving network issues. Takes them days to confirm that there is indeed a problem, just to mark the issue as resolved a few days later when it has not been resolved.

Have been having constant disconnections on my link for days now, issue logged with Afrihost, with Octotel, and they keep blaming each other. The Cape Gate note is totally unstable and never receives the attention that is required.

Currently looking at alternative ISP's as this is only affecting Afrihost clients, all other ISP's are fine. Think it's time to move on after more than 10 years. Sad, but Afrihost is unfortunately going backwards.
 
werny said:
I feel your pain. Have seen the last couple of days how Afrihost is totally useless when it comes to resolving network issues. Takes them days to confirm that there is indeed a problem, just to mark the issue as resolved a few days later when it has not been resolved.

Have been having constant disconnections on my link for days now, issue logged with Afrihost, with Octotel, and they keep blaming each other. The Cape Gate note is totally unstable and never receives the attention that is required.

Currently looking at alternative ISP's as this is only affecting Afrihost clients, all other ISP's are fine. Think it's time to move on after more than 10 years. Sad, but Afrihost is unfortunately going backwards.
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Starting to also gather that Frogfoot is not the issue here. I am no expert but lots of people on Afrihost are complaining.
 
justin6282 said:
Starting to also gather that Frogfoot is not the issue here. I am no expert but lots of people on Afrihost are complaining.
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I'm also on Frogfoot with Afrihost. My network has been stable for the past few weeks. Only since last night there have been issues. Coupled with there money grab price increases. I think the Afrihost ship is sinking.

20220312_145554.jpg

@Frogfoot Fibre @AfriNatic
 
Another issue my father had with Afrihost is in December he placed an order for fibre for the new place they moved into (my recommendation). I asked afrinatic if the network was live. He said he cant see, but according to their site it was an available so we placed the order, paid for everything and waited till mid jan for installers to open again. Even got the modem from afrihost

Come Jan within the second week, I followed up with afrinatic. Magically he says the network is not available and the order has to be cancelled. Fine we cancelled and went with another ISP.

Then comes more issues. The refund from afrihost took more than a month. My father had to complain on facebook multiple times. He had to jump through hoops to get the refund. I even messaged afrinatic and he said I must call some department to get info and follow up myself.
 
Who are we moving to? Seeing as Cool Ideas are now also owned by Afrihost... Went through the same struggles last year and not up for constant buffering again.
 
I am also wanting to know what ISP's are worth moving too. Been with Nepic which was sold to Supersonic. Left Supersonic and moved to Afrihost.

We all need to stand together and ditch Afrihost.
 
Sum ting wong with youtube? Speedtest shows full 50 meg but its buffering...

Edit, cleared my chrome cache, all good now.

Edit, not fixed.
 
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Just incase someone got the wrong idea and started thinking "Oh, that guy's problem must be sorted out!"
NOPE!
Just had a busy day elsewhere!

And seeing as I'm still being ignored, FRESH OFF THE SHELF!
image_2022-03-12_200611.png
 
I have applied for Afrihost Fiber however they keep insisting that Vodacom has to come through to my residence and install the fiber and each time I schedule this, it somehow gets derailed and I have to log another request.

Does anyone have a contact that I could use for direct communication to an afrihost assistant.
 
My seemingly terrible Octotel issue seems to have fizzled out. My connection has been stable for a few days and they seemingly resolved whatever it was.
 
LordPhoenix_ZA said:
YouTube is poor tonight. Speed tests all good.
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I've brought this up with their support desk via twitter. @AfriGuy seems disinterested and Afrinatic, who will assist, is on leave. Let the guy enjoy his leave.

Not getting much out of twitter though, other than the usual generic stuff. And usually it's hours between replies so all rather futile and pointless.
 
Guess I will cut some slack on the posts with PingPlotter results until later today, seeing as Frogfoot has scheduled maintenance ongoing for this area until 1pm.

HIGHLY doubt that anything will change though...
 
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