Afrihost - Pure Fibre Feedback Thread

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Hi,

Not seeing any issues on our side. Also don't see any increase in support requests.

Have you ruled out the possibility of wifi or router issues?

Yes - it's not connected via wifi and my router is fine.
 
Hi, any update on the Google issues, unable to watch Youtube on anything above 480P, 200/200 line.
 
Will do so, thank you.

So I changed the DNS on the Huawei AX3 router to 1.1.1.1 and it still hasn't improved the Wifi. Apps still take ages to load and sometimes not at all. Hopefully I just changed it in the incorrect place because nothing else seems to fix it.
Desktop Screenshot 2022.04.30 - 15.39.34.69.png
 
Hi, any update on the Google issues, unable to watch Youtube on anything above 480P, 200/200 line.

I had this issue earlier in the morning but my line has stabilized now.
I did not change anything on my side...hopefully it continues behaving.
 
Why aren’t we allowed to change dates when Afrihost takes their money?
From what I recall they have a billing cycle that starts on the 25th or something and do it in batches, but can't guarantee when you'd be billed. Either they don't feel like supporting it, or it could be a limitation from their payment vendor.
 
Yoh, YouTube buffering at plain HD :X3:

Am having to use Warp VPN
 
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Hi, any update on the Google issues, unable to watch Youtube on anything above 480P, 200/200 line.

Hi,

Youtube issues is resolved after we got our cache upgrade in CPT.

If you are still experiencing issues please install a browser plugin called IPvFoo and while a video is buffering open stats for nerds and click the IPvFoo addon to show the IP's serving the content and drop me a pm so I can have a look for you.
 
So I changed the DNS on the Huawei AX3 router to 1.1.1.1 and it still hasn't improved the Wifi. Apps still take ages to load and sometimes not at all. Hopefully I just changed it in the incorrect place because nothing else seems to fix it.
View attachment 1300984

Hi,

It's not advisable to run the AX3 in DHCP mode when using Vuma Reach.

Please make sure you have a CAT5e or higher plugged into LAN1 on the Vuma Reach ONT to the AX3 WAN port.

Then reset the AX3 to factory settings and during the setup click on "Configure router for Extender Mode" This is the best mode to run a secondary router for to avoid double nat issues and possibly the issue you are currently facing.
 
Hi,

Youtube issues is resolved after we got our cache upgrade in CPT.

If you are still experiencing issues please install a browser plugin called IPvFoo and while a video is buffering open stats for nerds and click the IPvFoo addon to show the IP's serving the content and drop me a pm so I can have a look for you.

I'm in JHB and getting this issue. Can I do the same please?
 
Hi,

It's not advisable to run the AX3 in DHCP mode when using Vuma Reach.

Please make sure you have a CAT5e or higher plugged into LAN1 on the Vuma Reach ONT to the AX3 WAN port.

Then reset the AX3 to factory settings and during the setup click on "Configure router for Extender Mode" This is the best mode to run a secondary router for to avoid double nat issues and possibly the issue you are currently facing.
The AX3 automatically completes the setup when I factory reset the router with the ethernet cable connected in the correct ports and it doesn't give me an option to configure the router for Extender Mode.
 
Just leaving this here for no reason at all :laugh:

View attachment 1301036
What's your line speed please?

I'm getting this on a 1000/200, YT is super flaky when I tax it and by tax it mean I mean skip forwards/backwards while I review 6 hours of a YT video...

The IPVF00 plugin installed, not seeing any option to view additional stats...



Screenshot 2022-04-30 215005.png
 
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