Afrihost Uncapped ADSL Feedback (Pt2)

[Paul Hjul]

well you can always make it an Afri-Gianine
feed the werewolf interns on the full moon

- you also will need to ban mooning at the workplace

 

[AfriMan]

well you can always make it an Afri-Gianine
feed the werewolf interns on the full moon

- you also will need to ban mooning at the workplace

We can't. We're the Wolves of Wall Street. That's how we roll

 

[Leonvdm]

wow how about that a whole lot of happy campers. I used to be one of you happy people with no issues and amazed at Afrihost's service and suport but now. Trying sitting with an average ping of 800ms every evening for 6 months now (http://www.speedtest.net/my-result/3228977138).

I have literally spent hours upon hours on the phone with Afrihost, about this and every time they just shut me down saying its an exchange issue and Telkom must fix it, so I then sit there wondering if anyone is actually asking telkom about this, but then I do some trolling and find that some people actually get this issue resolved and their solution is to phone and phone well 5 months now and I'm sick of it. So instead of boasting how happy I am with Afrihost like I did and got friends to change, I am going to bad mouth, ridicule and drag Afrihost's name through the dirt as they do with my time and patience. I really really hope it all comes crashing down for all of you.

 

[Zertop]

We can't. We're the Wolves of Wall Street. That's how we roll

Afriman, you should see someone about this biting thing :wtf: First The Walking Dead, now werewolves. Whats next

 

[Zertop]

wow how about that a whole lot of happy campers. I used to be one of you happy people with no issues and amazed at Afrihost's service and suport but now. Trying sitting with an average ping of 800ms every evening for 6 months now (http://www.speedtest.net/my-result/3228977138).

I have literally spent hours upon hours on the phone with Afrihost, about this and every time they just shut me down saying its an exchange issue and Telkom must fix it, so I then sit there wondering if anyone is actually asking telkom about this, but then I do some trolling and find that some people actually get this issue resolved and their solution is to phone and phone well 5 months now and I'm sick of it. So instead of boasting how happy I am with Afrihost like I did and got friends to change, I am going to bad mouth, ridicule and drag Afrihost's name through the dirt as they do with my time and patience. I really really hope it all comes crashing down for all of you.

Wow -_- Slightly harsh - but then again, I understand your frustration. Would you please run http://mybroadband.co.za/vb/showthread.php/576445-quot-Help-me-fix-my-internet-quot-report-tool and post your results here

 

[vicv]

wow how about that a whole lot of happy campers. I used to be one of you happy people with no issues and amazed at Afrihost's service and suport but now. Trying sitting with an average ping of 800ms every evening for 6 months now (http://www.speedtest.net/my-result/3228977138).

I have literally spent hours upon hours on the phone with Afrihost, about this and every time they just shut me down saying its an exchange issue and Telkom must fix it, so I then sit there wondering if anyone is actually asking telkom about this, but then I do some trolling and find that some people actually get this issue resolved and their solution is to phone and phone well 5 months now and I'm sick of it. So instead of boasting how happy I am with Afrihost like I did and got friends to change, I am going to bad mouth, ridicule and drag Afrihost's name through the dirt as they do with my time and patience. I really really hope it all comes crashing down for all of you.

Wow, no need to be a dick. If a Telkom ticket has been created there's nothing you can do but wait.

 

[Paul Hjul]

wow how about that a whole lot of happy campers. I used to be one of you happy people with no issues and amazed at Afrihost's service and suport but now. Trying sitting with an average ping of 800ms every evening for 6 months now (http://www.speedtest.net/my-result/3228977138).

I have literally spent hours upon hours on the phone with Afrihost, about this and every time they just shut me down saying its an exchange issue and Telkom must fix it, so I then sit there wondering if anyone is actually asking telkom about this, but then I do some trolling and find that some people actually get this issue resolved and their solution is to phone and phone well 5 months now and I'm sick of it. So instead of boasting how happy I am with Afrihost like I did and got friends to change, I am going to bad mouth, ridicule and drag Afrihost's name through the dirt as they do with my time and patience. I really really hope it all comes crashing down for all of you.

if it is exchange related - confirm with other ISP accounts - and your line is with Telkom then Afrihost are delivering you exactly the service you are signed up for a best effort ADSL service as an be provisioned by the infrastructure to your premises. Take the matter up with Telkom other than quite continuously fighting with Telkom to speed up their infrastructure improvement plans what can Afrihost or any ISP do?

 

[IzZzy]

Newshost downloads = averaging 10kb/s. I've had to use two turbocharges afterhours.

This isn't on AH. Shaping at this time???

 

[JohnJuniorV3]

Shaping at 1-2am? Doesn't make sense,

 

[Leonvdm]

@ Zertop - I obliged the results are pasted below

@ Vicv - after all that you see me as being a dick, the only thing Afrihost says is its Telkoms fault which is not my issue, my issue is that that's all they say, they don't give me any indication that they are doing anything at all, including making tickets. They just say Its telkom's responsibility to manage the exchange then they close my ticket and stop all form of communication until I open another ticket and then have to go thought the same crap.

@ Paul Hjul - My line is managed by Afrihost because they boasted that if I do that then I don't ever have to deal with Telkom. The irony. . . again I understand that there is an issue, the fact I am so mad is that Afrihost just leaves me in the dark.

but on that note how do other people have perfectly good internet at the very same time I have a ping of 600 - 800 ms is ludicrous. Do any of you reading this have internet in Bergvliet?

Local Tracert

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms login.router [10.0.0.2]
2 454 ms 409 ms 393 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65]
3 300 ms 285 ms 320 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 461 ms 457 ms 468 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 332 ms 420 ms 457 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 562 ms 540 ms 565 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 522 ms 403 ms 398 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 456 ms 438 ms 478 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
9 401 ms 431 ms 480 ms 196.31.220.10
10 405 ms 404 ms 465 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21]
11 482 ms 496 ms 527 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.net [196.31.63.194]
12 579 ms 563 ms 568 ms afrihost.co.za [197.242.144.102]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms login.router [10.0.0.2]
2 455 ms 466 ms 443 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65]
3 492 ms 492 ms 494 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
4 509 ms 487 ms 490 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 374 ms 386 ms 403 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 481 ms 481 ms 508 ms 196.44.31.106
7 801 ms 798 ms 791 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
8 657 ms 675 ms 657 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
9 658 ms 766 ms 763 ms linx-gw1.thn.ncuk.net [195.66.224.240]
10 740 ms 786 ms 811 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
11 836 ms 869 ms 797 ms thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 5120.0 kilobytes in 3:59 seconds. (21.39 KB/s)

Local Speedtest
Downloaded 4000.0 kilobytes in 1:50 seconds. (36.11 KB/s)


Speedtest.net Results (Ignore ping - it is often inaccurate. Please refer to trace routes above)
Hosted by Neotel (Cape Town) [5.66 km]: 0.0 ms
Download: 0.17 Mbit/s
Upload: 0.38 Mbit/s
Share results: http://www.speedtest.net/result/3229206098.png


Test End Timestamp
Mon 13/01/2014 20:50:25.88

 

[Zertop]

@ Zertop - I obliged the results are pasted below

@ Vicv - after all that you see me as being a dick, the only thing Afrihost says is its Telkoms fault which is not my issue, my issue is that that's all they say, they don't give me any indication that they are doing anything at all, including making tickets. They just say Its telkom's responsibility to manage the exchange then they close my ticket and stop all form of communication until I open another ticket and then have to go thought the same crap.

@ Paul Hjul - My line is managed by Afrihost because they boasted that if I do that then I don't ever have to deal with Telkom. The irony. . . again I understand that there is an issue, the fact I am so mad is that Afrihost just leaves me in the dark.

but on that note how do other people have perfectly good internet at the very same time I have a ping of 600 - 800 ms is ludicrous. Do any of you reading this have internet in Bergvliet?

Local Tracert

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms login.router [10.0.0.2]
2 454 ms 409 ms 393 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65]
3 300 ms 285 ms 320 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 461 ms 457 ms 468 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 332 ms 420 ms 457 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 562 ms 540 ms 565 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 522 ms 403 ms 398 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 456 ms 438 ms 478 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
9 401 ms 431 ms 480 ms 196.31.220.10
10 405 ms 404 ms 465 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21]
11 482 ms 496 ms 527 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.net [196.31.63.194]
12 579 ms 563 ms 568 ms afrihost.co.za [197.242.144.102]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms login.router [10.0.0.2]
2 455 ms 466 ms 443 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65]
3 492 ms 492 ms 494 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
4 509 ms 487 ms 490 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 374 ms 386 ms 403 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 481 ms 481 ms 508 ms 196.44.31.106
7 801 ms 798 ms 791 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
8 657 ms 675 ms 657 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
9 658 ms 766 ms 763 ms linx-gw1.thn.ncuk.net [195.66.224.240]
10 740 ms 786 ms 811 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
11 836 ms 869 ms 797 ms thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 5120.0 kilobytes in 3:59 seconds. (21.39 KB/s)

Local Speedtest
Downloaded 4000.0 kilobytes in 1:50 seconds. (36.11 KB/s)


Speedtest.net Results (Ignore ping - it is often inaccurate. Please refer to trace routes above)
Hosted by Neotel (Cape Town) [5.66 km]: 0.0 ms
Download: 0.17 Mbit/s
Upload: 0.38 Mbit/s
Share results: http://www.speedtest.net/result/3229206098.png


Test End Timestamp
Mon 13/01/2014 20:50:25.88

Okay... There is VERY definitely line issues present. Try live chatting support and getting them to move your port

 

[DeathStrike]

On business line the steam updates are great for me. 1gb download in an hour. 2mb line. Also if you nees fast support from telkom I have found in the past that tweeting them is best method. Response time is less than an hour. And my issues get solved that same day.

 

[AfriMan]

wow how about that a whole lot of happy campers. I used to be one of you happy people with no issues and amazed at Afrihost's service and suport but now. Trying sitting with an average ping of 800ms every evening for 6 months now (http://www.speedtest.net/my-result/3228977138).

I have literally spent hours upon hours on the phone with Afrihost, about this and every time they just shut me down saying its an exchange issue and Telkom must fix it, so I then sit there wondering if anyone is actually asking telkom about this, but then I do some trolling and find that some people actually get this issue resolved and their solution is to phone and phone well 5 months now and I'm sick of it. So instead of boasting how happy I am with Afrihost like I did and got friends to change, I am going to bad mouth, ridicule and drag Afrihost's name through the dirt as they do with my time and patience. I really really hope it all comes crashing down for all of you.

I'm really sorry that this has gone downhill to this extent. While I do understand your frustration, I do hope that you see that trying to destroy Afrihost through negative sentiment is not the best way forward, and we are definitely not trying to achieve anything like this toward you.

Telkom exchanges belong to Telkom. We only manage a client's line to the exchange. Once a fault is present on an exchange, or there is congestion, it falls beyond the scope of our agreement with them. The exchange houses multiple lines of clients with Telkom, ourselves and other ISP's, so it makes sense that the exchange is managed directly by Telkom, who ultimately own the hardware exclusively.

We really do try to do everything possible for our clients, even at our costs, if we can. However, when it comes to exchanges, there are situations where our hands are tied and we cannot assist further. We can only be as transparent as possible in these cases

 

[AfriMan]

Afriman, you should see someone about this biting thing :wtf: First The Walking Dead, now werewolves. Whats next

I am in therapy.

 

[AfriMan]

Newshost downloads = averaging 10kb/s. I've had to use two turbocharges afterhours.

This isn't on AH. Shaping at this time???

Remember that shaping is demand driven. We saw an upsurge in demand last night, probably becuase most US TV shows came back from break this week, and probably a lot of people catching up on their series, etc.

 

[IzZzy]

Remember that shaping is demand driven. We saw an upsurge in demand last night, probably becuase most US TV shows came back from break this week, and probably a lot of people catching up on their series, etc.

I don't know Afriman, I just don't buy this excuse anymore. Its been months.

 

[IzZzy]

Remember that shaping is demand driven. We saw an upsurge in demand last night, probably becuase most US TV shows came back from break this week, and probably a lot of people catching up on their series, etc.

If I had the 50gig capped account instead - would I be experiencing this?

 

[AfriMan]

Shaping at 1-2am? Doesn't make sense,

We definitely would like to shape less and offer more unshaped time. At present we have to manage demand as best we can with the resources we have. Once Telkom deliver our additional ordered capacity, and things should be a lot different. We have catered for a lot more capacity in this round of upgrades, so we're expecting this will make a huge difference in the client/user experience on Uncapped

 

[AfriMan]

@ Zertop - I obliged the results are pasted below

@ Vicv - after all that you see me as being a dick, the only thing Afrihost says is its Telkoms fault which is not my issue, my issue is that that's all they say, they don't give me any indication that they are doing anything at all, including making tickets. They just say Its telkom's responsibility to manage the exchange then they close my ticket and stop all form of communication until I open another ticket and then have to go thought the same crap.

@ Paul Hjul - My line is managed by Afrihost because they boasted that if I do that then I don't ever have to deal with Telkom. The irony. . . again I understand that there is an issue, the fact I am so mad is that Afrihost just leaves me in the dark.

but on that note how do other people have perfectly good internet at the very same time I have a ping of 600 - 800 ms is ludicrous. Do any of you reading this have internet in Bergvliet?

Local Tracert

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms login.router [10.0.0.2]
2 454 ms 409 ms 393 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65]
3 300 ms 285 ms 320 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 461 ms 457 ms 468 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 332 ms 420 ms 457 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 562 ms 540 ms 565 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 522 ms 403 ms 398 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 456 ms 438 ms 478 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
9 401 ms 431 ms 480 ms 196.31.220.10
10 405 ms 404 ms 465 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21]
11 482 ms 496 ms 527 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.net [196.31.63.194]
12 579 ms 563 ms 568 ms afrihost.co.za [197.242.144.102]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms login.router [10.0.0.2]
2 455 ms 466 ms 443 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65]
3 492 ms 492 ms 494 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
4 509 ms 487 ms 490 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 374 ms 386 ms 403 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 481 ms 481 ms 508 ms 196.44.31.106
7 801 ms 798 ms 791 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
8 657 ms 675 ms 657 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
9 658 ms 766 ms 763 ms linx-gw1.thn.ncuk.net [195.66.224.240]
10 740 ms 786 ms 811 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
11 836 ms 869 ms 797 ms thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 5120.0 kilobytes in 3:59 seconds. (21.39 KB/s)

Local Speedtest
Downloaded 4000.0 kilobytes in 1:50 seconds. (36.11 KB/s)


Speedtest.net Results (Ignore ping - it is often inaccurate. Please refer to trace routes above)
Hosted by Neotel (Cape Town) [5.66 km]: 0.0 ms
Download: 0.17 Mbit/s
Upload: 0.38 Mbit/s
Share results: http://www.speedtest.net/result/3229206098.png


Test End Timestamp
Mon 13/01/2014 20:50:25.88

I don't know if you've run any comparitive tests. This would seem to be exchange congestion right off the bat

 

[AfriMan]

If I had the 50gig capped account instead - would I be experiencing this?

There is no shaping on Capped accounts. You could only ever be affected by contention if demand was extremely high. But again, once we get the additional capacity we've planned for, we should see a very different experience.