Afrihost Uncapped ADSL Feedback (Pt2)

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I am not on an shaped account -- its for business use so I bought large chunks of Gbs. However I am finding that the performance is very slow at times. Its patchy, sometime good and sometimes terrible -- its not the line, have checked that already. I wonder just how congested/oversold the bandwidth is.
 
@afriguy, why the need for shaping on a sunday? No Offence but that's taking the piss mate
 
Zertop said:
Afriman, I was just spammed on port 25 on my network. My Private SMTP server got 48000 random messages in the space of 3 minutes. I have no idea how?

I need to check why it is allowing unauthorised access
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This is concerning indeed, there could be a few options to look at to have this sorted out.
Some bots are designed to sniff out open ports :(

If you're still seeing this attack please PM me.
 
ab-user said:
To he honest, I am not going to. Read this thread. I am not the only oje with this specific problem. Doubt anyhing on my side is unique....

Please answer our questions wrt the reasons for the network strain.

Is it your users, outside the network or design/capacity related. If any of the latter two, when can we expect visible action?

Or is it something else?
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Please PM either one of us, we'd like to eliminate as much as possible to have this sorted out for you.
 
pjjdp said:
The lack of feedback form the "2013 ISP of the year" is deafening.

4 weeks of shaping now from the "Best ISP"?

Remember last year? They got the award and bam. Internet goes shyte. I get a sense of deja-vu.
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I'm really sorry about the lack of feedback over this weekend/ today. We're doing our best to go through everything on our end. Please know that we're doing everything in our power to have this put back to level awesome.
 
AfriGuy said:
I'm really sorry about the lack of feedback over this weekend/ today. We're doing our best to go through everything on our end. Please know that we're doing everything in our power to have this put back to level awesome.
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Then at least update your website notification from "Network Fully Operational" so that one does imagine that this is normal somehow. Please.
 
AfriGuy said:
We still had email and live chat options available though :( I've just replied to your last post request some further info on this.
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It literally took minutes to open a page yesterday so email options were not an option. You should have everything in your pm's.

I spoke to whoever the afrihost representative on twitter is and they apparently escelated the matter. Haven't heard anything more. Besides them this morning resetting my line and "stabilising" it again... that's all they seem to do and it hasn't solved the problem yet so why would it now... anyways...

This was my reply to the email I got after I logged the ticket online:

Let me just say AGAIN, this is on a 10mbps line bundle!

Speedtest from saix.net:

Last Result:
Download Speed: 1909 kbps (238.6 KB/sec transfer rate)
Upload Speed: 602 kbps (75.3 KB/sec transfer rate)
Latency: 40 ms
Sunday, October 13, 2013 7:49:35 PM

Trace route to google.com:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Thomas>tracert google.com

Tracing route to google.com [173.194.40.101]
over a maximum of 30 hops:

1 14 ms <1 ms <1 ms 192.168.0.1
2 69 ms 65 ms 64 ms 105-236-5-129-esr-lo.mtnbusiness.co.za [105.236.
5.129]
3 37 ms 39 ms 47 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 * 58 ms 45 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 44 ms 37 ms 42 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 221 ms 191 ms 210 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

7 195 ms 226 ms 208 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
8 208 ms 202 ms 206 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
9 230 ms 200 ms 212 ms core2.ams.net.google.com [195.69.145.100]
10 * 214 ms 191 ms 209.85.254.90
11 364 ms 361 ms 340 ms 72.14.238.153
12 347 ms 355 ms 392 ms 209.85.244.100
13 319 ms 362 ms 342 ms 209.85.253.21
14 183 ms 212 ms 195 ms 72.14.235.168
15 214 ms 195 ms 200 ms 209.85.243.45
16 206 ms * 211 ms par10s09-in-f5.1e100.net [173.194.40.101]

Trace complete.

C:\Users\Thomas>
 
Wynsam said:
Then at least update your website notification from "Network Fully Operational" so that one does imagine that this is normal somehow. Please.
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The network page is listed an normal as this isn't affecting everyone - clients are affected by this, but it isn't a widespread issue over our network :(
 
AfriGuy said:
I completely understand, it's not ideal at all :( We're doing everything we can to have this sorted out.
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I think a lot of us would be more than happy if you actually told us what you doing to fix this? I don't mind waiting but i want to hear / see some improvement.
 
Wall said:
I think a lot of us would be more than happy if you actually told us what you doing to fix this? I don't mind waiting but i want to hear / see some improvement.
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I'd love to tell you, I'm not aware of the technical details though :( Our team is constantly looking at ways to have a marked improvement on our network though.

I promise you, we'll fix this soon!
 
AfriGuy said:
I'd love to tell you, I'm not aware of the technical details though :( Our team is constantly looking at ways to have a marked improvement on our network though.

I promise you, we'll fix this soon!
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I am sorry to say. But what is AfriHost's soon? I have been having issues since the 19th of September. And do not tell me it is my line only. I have been on here since the 19th of September and that is the same tune we have been force fed for almost a month? The home uncapped users are paying you full price for a quarter of the service. I think these okes deserve a time line..
 
Type RSA said:
I am sorry to say. But what is AfriHost's soon? I have been having issues since the 19th of September. And do not tell me it is my line only. I have been on here since the 19th of September and that is the same tune we have been force fed for almost a month? The home uncapped users are paying you full price for a quarter of the service. I think these okes deserve a time line..
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I can't provide you with timelines I'm afraid.
I've mentioned already - it's not just your line, but it is making the shaping worse due to higher latency on your end. Again, our team are working with you and Telkom to have this sorted out.
 
AfriGuy said:
I can't provide you with timelines I'm afraid.
I've mentioned already - it's not just your line, but it is making the shaping worse due to higher latency on your end. Again, our team are working with you and Telkom to have this sorted out.
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Yeah, Telkom was at my house on Saturday. Told me it is not them, it is you guys. You say no it is them??

And you do not have to provide me with a timeline. These guys that are paying you a full price is asking for some estimates. I am paying you even more to try and avoid this atrocious shaping crap that is going on..
 
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Wynsam said:
I am not on an shaped account -- its for business use so I bought large chunks of Gbs. However I am finding that the performance is very slow at times. Its patchy, sometime good and sometimes terrible -- its not the line, have checked that already. I wonder just how congested/oversold the bandwidth is.
Click to expand...

Please PM me as soon as you notice a slow down on your end - you shouldn't be experiencing this :( Please include a traceroute too - it'll help us identify where the slow speeds/ increased latency is being introduced.
 
Type RSA said:
Yeah, Telkom was at my house on Saturday. Told me it is not them, it is you guys. You say no it is them??

And you do not have to provide me with a timeline. These guys that are paying you a full price is asking for some estimates. I am paying you even more to try and avoid this atrocious shaping crap that is going on..
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The tests and data from us indicate an issue on the line that needs to be investigated. I'll escalate this for you.
 
mine's been awful. only been with afrihost for two weeks and have not been able to watch youtube without buffering on my uncapped 10Mb account. free capped account works fine!
 
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