Afrihost Uncapped ADSL Feedback (Pt3)

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Afriman, you have my sympathies for what is about to become a possible mass-venting tirade, and possible exodus...
 
Time for me to step away and watch this unfold. Everyone remember - being angry is okay, but try be civilised about it.
 
DJ... said:
Afriman, you have my sympathies for what is about to become a possible mass-venting tirade, and possible exodus...
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I totally understand how many clients may feel aggrieved - and rightly so. We feel pretty upset ourselves to be in this position again.

I think we'll just continue to be upfront with the information that we have and answer all our client's questions regarding this issue.
 
I'm not happy, I'm disappointed, but I accept that this is out of AH's hands.
Tomorrow I will moan and bitch about my 600kbps download speedtest, but today I won't give AH grieve.
 
I wonder if mybb should not investigate the delays with Telkom and raise the questions as to why lead times are so long + why the constant today tomorrow feedback from them.
 
Wall said:
I wonder if mybb should not investigate the delays with Telkom and raise the questions as to why lead times are so long + why the constant today tomorrow feedback from them.
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I guess only Telkom can answer that - we haven't been given that level of detail :(
 
This is hugely disappointing and embarrassing for AH to say the least.
 
@afriman, I think to help users, Afrihost should really consider giving out some free turbocharges ( over and above the current free turbocharges).

During this period, I've burned through mine and I think a lot of users are in the same predicament. at least offer that as a token of goodwill.

Just my 2c...maybe ask management?
 
What is the reason that Telkom gave for the delay? Surely they must have 1 available engineer who can install the IPC?
 
Bonk said:
This is hugely disappointing and embarrassing for AH to say the least.
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Definitely disappointing. It's one of the reasons we prefer not to give out deadlines that we are not in complete control of. I guess we had to give out the date when MyBB pressed us but I always had a small knot in my stomach that something like this could happen :(
 
Wall said:
@afriman, I think to help users, Afrihost should really consider giving out some free turbocharges ( over and above the current free turbocharges).

During this period, I've burned through mine and I think a lot of users are in the same predicament. at least offer that as a token of goodwill.

Just my 2c...maybe ask management?
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Any short term solution that would tend to increase rather than decrease network contention is a bad, bad idea.
 
As much as I want to be angry, I guess this is the reality of broadband in SA. I kinda feel sorry for AH as I don't know how they will even make this up to clients. It seems so impossible..
 
Bonk said:
As much as I want to be angry, I guess this is the reality of broadband in SA. I kinda feel sorry for AH as I don't know how they will even make this up to clients. It seems so impossible..
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I think we will find a way - first step is to actually get this upgrade to deliver the right experience.
 
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