Afrihost Uncapped ADSL Feedback

Status
Not open for further replies.
Am I missing something? My line is working at full speeds. I'm on the 10mb home uncapped. It's been at it's full speed awesomeness since the night before...at this pace, a Ferrari cannot even keep up...:D
 
Quick update from my side.

Spent about 30 minutes with their critical care team, trying to figure out what's going on.

Consistently, my international speeds were dismal, even though ping times were quite standard. We tested capped accounts and Afrihost even tested SAIX based accounts (even though they are on MTN) and the problem was consistently there.

They determined that it is possibly a routing issue and have logged a call with Telkom. Here's hoping that this sorts out my problem :)
 
Omegadash said:
It's that time of the month again when Afrihost starts treating their uncapped customers like ****. No shaping applied my side and can't reach more than half my line speed. Tried a Turbocharge during the day yesterday with the same story. Tried using one of my capped accounts from Afrihost now and instantly got my full line speed.

What's going on guys?
Click to expand...

You tested the Capped account this morning? Did you try it last night? Did you also by any chance run a traceroute?
As you said, you weren't being shaped,so it may have been your line or your exchange.
 
Tiny, please would you type this:

tracert bbc.co.uk

into your cmd prompt and post the results here :)
 
snapple said:
Getting terrible P2P speeds last night (<10kB/s) and night-before (<15kB/s). So I go to turbocharge and get the following popup:

"Turbocharge Not Recommended
Please be advised that your account is currently unshaped
There is no need for you to activate Turbocharge at the moment, however if you wish to ensure that your account remains completely unshaped for a period of time you can still opt to enable Turbocharge"

What do you mean unshaped? Are you playing with words - what - am I unshaped but heavily throttled? 'turbocharge' has done nothing. No wait - speed increased from 10kB/s to . . . 10.5kB/s :twisted:

@Afriman - fix my line!
Click to expand...

If your account wasn't being shaped, then it's definitely not a restriction on our side on your torrents. It's very hard to benchmark speeds on torrents as you are limited more by the people you are sharing from (seeders) more than the network. If there is no shaping on your account, the only thing we apply is QoS, so that if you are running multiple services, we'll give your realtime first priority to ensure the best experience.

Best way to test is to sign up a free GB and then test on a completely unshaped account (with no other services running at all). then switch over and run the same test.
 
I have noticed for the entire week: During Office Hours my 4MB account runs as a 2MB account. Then this continues until about 11PM where it runs again at full speed??? 4MB Business Uncapped:

I have pulled down 170GB this month so far? Am I over the 7 day usage for 4mb? If so then some notice would be beneficial in the control center


http://www.speedtest.net/my-result/2831662645

Ping has started…

PING www.google.com (173.194.73.103): 56 data bytes
64 bytes from 173.194.73.103: icmp_seq=0 ttl=44 time=307.240 ms
64 bytes from 173.194.73.103: icmp_seq=1 ttl=44 time=330.054 ms
64 bytes from 173.194.73.103: icmp_seq=2 ttl=44 time=250.371 ms
64 bytes from 173.194.73.103: icmp_seq=3 ttl=44 time=273.259 ms

--- www.google.com ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 250.371/290.231/330.054/30.627 ms


Traceroute has started…

traceroute: Warning: www.google.com has multiple addresses; using 173.194.73.104
traceroute to www.google.com (173.194.73.104), 64 hops max, 72 byte packets
1 billion.810vgtx (192.168.0.2) 1.209 ms 0.877 ms 0.923 ms
2 105-236-4-193-esr-lo.mtnbusiness.co.za (105.236.4.193) 9.180 ms 9.535 ms 18.811 ms
3 41.181.221.254 (41.181.221.254) 13.259 ms 9.843 ms 9.864 ms
4 41.181.198.188 (41.181.198.188) 10.687 ms 10.528 ms 11.297 ms
5 unc-cpt-1.mtnns.net (196.44.18.8) 11.985 ms 12.223 ms 11.709 ms
6 196.44.31.106 (196.44.31.106) 12.652 ms 12.061 ms 12.398 ms
7 am-cr-1.am--lt-cr-1.uk-a.mtnns.net (196.44.31.221) 154.530 ms 154.065 ms 155.244 ms
8 ls-pr-1.uk--ls-cr-1.uk-a.mtn.net (209.212.111.83) 154.564 ms 154.732 ms 153.915 ms
9 195.66.224.125 (195.66.224.125) 183.995 ms 183.984 ms 187.170 ms
10 209.85.240.63 (209.85.240.63) 156.599 ms 158.719 ms 154.991 ms
11 209.85.253.92 (209.85.253.92) 155.754 ms 155.678 ms 156.008 ms
12 72.14.235.91 (72.14.235.91) 231.272 ms 305.610 ms 307.618 ms
13 209.85.241.222 (209.85.241.222) 307.258 ms 306.631 ms 242.146 ms
14 209.85.251.228 (209.85.251.228) 269.993 ms 315.404 ms 298.168 ms
15 * * *
16 vb-in-f104.1e100.net (173.194.73.104) 253.027 ms 306.136 ms 306.979 ms
 
Last edited:
Lino said:
I have noticed for the entire week: During Office Hours my 4MB account runs as a 2MB account. Then this continues until about 11PM where it runs again at full speed??? 4MB Business Uncapped:

I have pulled down 170GB this month so far? Am I over the 7 day usage for 4mb? If so then some notice would be beneficial in the control center


http://www.speedtest.net/my-result/2831662645

Ping has started…

PING www.google.com (173.194.73.103): 56 data bytes
64 bytes from 173.194.73.103: icmp_seq=0 ttl=44 time=307.240 ms
64 bytes from 173.194.73.103: icmp_seq=1 ttl=44 time=330.054 ms
64 bytes from 173.194.73.103: icmp_seq=2 ttl=44 time=250.371 ms
64 bytes from 173.194.73.103: icmp_seq=3 ttl=44 time=273.259 ms

--- www.google.com ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 250.371/290.231/330.054/30.627 ms


Traceroute has started…

traceroute: Warning: www.google.com has multiple addresses; using 173.194.73.104
traceroute to www.google.com (173.194.73.104), 64 hops max, 72 byte packets
1 billion.810vgtx (192.168.0.2) 1.209 ms 0.877 ms 0.923 ms
2 105-236-4-193-esr-lo.mtnbusiness.co.za (105.236.4.193) 9.180 ms 9.535 ms 18.811 ms
3 41.181.221.254 (41.181.221.254) 13.259 ms 9.843 ms 9.864 ms
4 41.181.198.188 (41.181.198.188) 10.687 ms 10.528 ms 11.297 ms
5 unc-cpt-1.mtnns.net (196.44.18.8) 11.985 ms 12.223 ms 11.709 ms
6 196.44.31.106 (196.44.31.106) 12.652 ms 12.061 ms 12.398 ms
7 am-cr-1.am--lt-cr-1.uk-a.mtnns.net (196.44.31.221) 154.530 ms 154.065 ms 155.244 ms
8 ls-pr-1.uk--ls-cr-1.uk-a.mtn.net (209.212.111.83) 154.564 ms 154.732 ms 153.915 ms
9 195.66.224.125 (195.66.224.125) 183.995 ms 183.984 ms 187.170 ms
10 209.85.240.63 (209.85.240.63) 156.599 ms 158.719 ms 154.991 ms
11 209.85.253.92 (209.85.253.92) 155.754 ms 155.678 ms 156.008 ms
12 72.14.235.91 (72.14.235.91) 231.272 ms 305.610 ms 307.618 ms
13 209.85.241.222 (209.85.241.222) 307.258 ms 306.631 ms 242.146 ms
14 209.85.251.228 (209.85.251.228) 269.993 ms 315.404 ms 298.168 ms
15 * * *
16 vb-in-f104.1e100.net (173.194.73.104) 253.027 ms 306.136 ms 306.979 ms
Click to expand...

We definitely don't have those kind of time restrictions on our side, our shaping works in real time, but only affects torrents and file sharing/downloads.

Are traces different during the two periods? Perhaps there is intermittent latency on the line, or congestion on the exchange?
 
Lino said:
I actually should use another ADSL account to test this, as its been happening like clockwork? Congestion on the Exchange?

*SLAP* I have been complaining about this Exchange for months to Telkom and to you guys.

Please see here Afriman

http://mybroadband.co.za/vb/showthread.php/512534-Durbanville-ADSL-Users-(Your-feedback-needed)
Click to expand...

Durbanville has had a long history of congestion, especially since VDSL was introduced. To my knowledge they have upgraded the backhaul from the exchange about 3-4 times already, and it gets congested again within a month or so. Last I heard Telkom had said they would look at this in about 6 months or so :(
 
Lino said:
I have noticed for the entire week: During Office Hours my 4MB account runs as a 2MB account. Then this continues until about 11PM where it runs again at full speed??? 4MB Business Uncapped:

I have pulled down 170GB this month so far? Am I over the 7 day usage for 4mb? If so then some notice would be beneficial in the control center


http://www.speedtest.net/my-result/2831662645

Ping has started…

PING www.google.com (173.194.73.103): 56 data bytes
64 bytes from 173.194.73.103: icmp_seq=0 ttl=44 time=307.240 ms
64 bytes from 173.194.73.103: icmp_seq=1 ttl=44 time=330.054 ms
64 bytes from 173.194.73.103: icmp_seq=2 ttl=44 time=250.371 ms
64 bytes from 173.194.73.103: icmp_seq=3 ttl=44 time=273.259 ms

--- www.google.com ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 250.371/290.231/330.054/30.627 ms


Traceroute has started…

traceroute: Warning: www.google.com has multiple addresses; using 173.194.73.104
traceroute to www.google.com (173.194.73.104), 64 hops max, 72 byte packets
1 billion.810vgtx (192.168.0.2) 1.209 ms 0.877 ms 0.923 ms
2 105-236-4-193-esr-lo.mtnbusiness.co.za (105.236.4.193) 9.180 ms 9.535 ms 18.811 ms
3 41.181.221.254 (41.181.221.254) 13.259 ms 9.843 ms 9.864 ms
4 41.181.198.188 (41.181.198.188) 10.687 ms 10.528 ms 11.297 ms
5 unc-cpt-1.mtnns.net (196.44.18.8) 11.985 ms 12.223 ms 11.709 ms
6 196.44.31.106 (196.44.31.106) 12.652 ms 12.061 ms 12.398 ms
7 am-cr-1.am--lt-cr-1.uk-a.mtnns.net (196.44.31.221) 154.530 ms 154.065 ms 155.244 ms
8 ls-pr-1.uk--ls-cr-1.uk-a.mtn.net (209.212.111.83) 154.564 ms 154.732 ms 153.915 ms
9 195.66.224.125 (195.66.224.125) 183.995 ms 183.984 ms 187.170 ms
10 209.85.240.63 (209.85.240.63) 156.599 ms 158.719 ms 154.991 ms
11 209.85.253.92 (209.85.253.92) 155.754 ms 155.678 ms 156.008 ms
12 72.14.235.91 (72.14.235.91) 231.272 ms 305.610 ms 307.618 ms
13 209.85.241.222 (209.85.241.222) 307.258 ms 306.631 ms 242.146 ms
14 209.85.251.228 (209.85.251.228) 269.993 ms 315.404 ms 298.168 ms
15 * * *
16 vb-in-f104.1e100.net (173.194.73.104) 253.027 ms 306.136 ms 306.979 ms
Click to expand...

It seems that this Telkom Exchange has become so bad that its causing slow speeds during Business Hours now as well:

http://www.speedtest.net/my-result/2831751033

At least I know its not Afrirock
 
Afrigirl said:
You tested the Capped account this morning? Did you try it last night? Did you also by any chance run a traceroute?
As you said, you weren't being shaped,so it may have been your line or your exchange.
Click to expand...
Tested with the capped lastnight and this morning. Reset the router multiple times. Ran the tweak my line tool a few times too with no luck.
 
AfriMan said:
Durbanville has had a long history of congestion, especially since VDSL was introduced. To my knowledge they have upgraded the backhaul from the exchange about 3-4 times already, and it gets congested again within a month or so. Last I heard Telkom had said they would look at this in about 6 months or so :(
Click to expand...

"upgraded" or fixed? Because if they have upgraded 3-4 times in the last < 2 years, they're failing on an epic level. They're busy upgrading to VSDL in my area and surely they are aware of the amount of bandwidth they need on the backhaul if they're implementing this.
 
Zertop said:
Tiny, please would you type this:

tracert bbc.co.uk

into your cmd prompt and post the results here :)
Click to expand...

With pleasure:

Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.0.1
2 16 ms 9 ms 8 ms 105-236-1-65-esr-lo.mtnbusiness.co.za [105.236.1.65]
3 60 ms * * ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178.5]
4 * 17 ms 59 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 * 16 ms 11 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 191 ms 210 ms 204 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201]
7 * * 206 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
8 * * * Request timed out.
9 * * * Request timed out.
10 * 207 ms 251 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 * 216 ms 210 ms 132.185.255.140
12 198 ms 203 ms 193 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.
 
Tiny3001 said:
With pleasure:

Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.0.1
2 16 ms 9 ms 8 ms 105-236-1-65-esr-lo.mtnbusiness.co.za [105.236.1.65]
3 60 ms * * ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178.5]
4 * 17 ms 59 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 * 16 ms 11 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 191 ms 210 ms 204 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201]
7 * * 206 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
8 * * * Request timed out.
9 * * * Request timed out.
10 * 207 ms 251 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 * 216 ms 210 ms 132.185.255.140
12 198 ms 203 ms 193 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.
Click to expand...

There seems to be something wrong somewhere between your DSLAM and exchange. @Afriman - Help?
 
Slartibartfast said:
HELP ME PLEASE!!!!

Seems neither telkom nor afrihost can solve this one:

Since i signed up with afrihost (from april) i noticed that speedtest results between local and international servers were very different (international is consistently about 1/3 of local download speed test) ive tested with mybroadband speed test and speedtest.net with the same results (saix speed test gives me crazy results such as 15mbps on a 4mbps line for some reason???)

both telkom and afrihost claim their side is clean with no detectable problems and have suggested that the problem is with my computer or modem. ive tested with different routers and computers and consistently get the same results:

LOCAL:
Your Latest Results

Test conducted on 05 June 2013 05:20:54 PM

Download Speed: 2314 kbps (289.3 KB/sec transfer rate)

Upload Speed: 428 kbps (53.5 KB/sec transfer rate)

Latency: 37 ms
INTERNATIONAL:

Your Latest Results

Test conducted on 05 June 2013 05:21:51 PM

Download Speed: 533 kbps (66.6 KB/sec transfer rate)

Upload Speed: 360 kbps (45 KB/sec transfer rate)

Latency: 233 ms


TRACERT INTERNATIONAL
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Mark>tracert www.facebook.com

Tracing route to star.c10r.facebook.com [31.13.64.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 9 ms 8 ms 8 ms 105-236-7-1-esr-lo.mtnbusiness.co.za [105.236.7.
1]
3 11 ms 10 ms 10 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178
.41]
4 10 ms 10 ms 11 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 11 ms 10 ms 56 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 203 ms 202 ms 201 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
7 201 ms 200 ms 200 ms br01.ams1.tfbnw.net [195.69.145.115]
8 217 ms 224 ms 217 ms po126.msw01.01.ams2.tfbnw.net [31.13.24.57]
9 219 ms 219 ms 218 ms edge-star-ecmp-01-ams2.facebook.com [31.13.64.1]


Trace complete.

TRACERT LOCAL

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Mark>TRACERT WWW.AFRIHOST.CO.ZA

Tracing route to WWW.AFRIHOST.CO.ZA [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 9 ms 9 ms 9 ms 105-236-7-1-esr-lo.mtnbusiness.co.za [105.236.7.
1]
3 10 ms 11 ms 10 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178
.41]
4 10 ms 10 ms 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 15 ms 10 ms 10 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 12 ms 11 ms 12 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.22
4]
7 13 ms 12 ms 12 ms 196.44.31.99
8 11 ms 12 ms 11 ms ge10-1-1sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.8]
9 28 ms 12 ms 11 ms tengigabitethernet9-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.25]
10 11 ms 10 ms 11 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
11 11 ms 11 ms 10 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Any advice appreciated.
Click to expand...

So its been over a month now and afrihost still haven't been able to solve this problem. if anything its worse,... A WARNING TO ALL: DONT GIVE YOUR ADSL LINE TO AFRIHOST. THEY HAVENT GOT A CLUE HOW TO MANAGE IT AND TELKOM TREAT THEM LIKE KIDS
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X