Afrihost Uncapped ADSL Feedback

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So things were broken when I left on Thursday... and still broken when I got back home just now... :confused:
 
if I average 10GB a day in 30 days thats 300GB why would I be shaped on a 10mb uncapped product?
 
AfriMan said:
Authentication isn't a single process, it's involves Telkom, MTN and us. Telkom recieves your request first, and based on your username (realm) you are assigned an IP address from a specific range, which allows you to get onto the network. The request is then sent to MTN's radius and from there to our radius.

It seems like Telkom initiating string is missing packets, which is why authentication is accepted but no session is opened and there was no throughput. We've implemented a workaround to address this, but ultimately we need to find out why this is happening. We've sent this onto to Telkom management.
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Just very strange that Telkom's proxies are only causing problems with Afrihost. This is not the first, nor the second time that Telkom causes problems for only Afrihost authentication.

Not MWEB, not IS, not <enter any other isp in here>

Very very strange

Michael
 
mikeygza said:
Just very strange that Telkom's proxies are only causing problems with Afrihost. This is not the first, nor the second time that Telkom causes problems for only Afrihost authentication.

Not MWEB, not IS, not <enter any other isp in here>

Very very strange

Michael
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Agreed, but I am a software guy, not a hardware guy, what do we know? :P
 
I could not play online games all weekend on my Afrihost due to Extreme ping/packet loss.

Worst of all is one of my mates comes over, pops in his mweb uncapped and there were no issues...

I still believe Afrihost is moving in the right direction, but these constant problems are making it hard :(
 
I am thinking shaping to 25% include HTTP downloads, pulling ubuntu 12.10 now and only getting 250kb/s
 
waterwiel said:
I could not play online games all weekend on my Afrihost due to Extreme ping/packet loss.

Worst of all is one of my mates comes over, pops in his mweb uncapped and there were no issues...

I still believe Afrihost is moving in the right direction, but these constant problems are making it hard :(
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I'm a former Mweb user and if I remember correctly your account is synced to your home telephone line so how exactly did he use his account at your house?

Also i game with a friend on mweb and mweb has been terrible all weekend too.
 
waterwiel said:
I could not play online games all weekend on my Afrihost due to Extreme ping/packet loss.

Worst of all is one of my mates comes over, pops in his mweb uncapped and there were no issues...

I still believe Afrihost is moving in the right direction, but these constant problems are making it hard :(
Click to expand...

We're sorry that today's issue caused you some hassles. We also believe we are moving in the right direction, and despite the hurdles we've faced, we still think we're on the right track to being the foremost ADSL network in the country :)
 
AfriMan said:
Our team is looking into this. We're checking if you're using an IP range that Telkom may not recognise correctly. As soon as I have some info, will let you :)
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Please don't change anything for the business accounts, been running wonderfully while listed as Ticasa
 
mikeygza said:
Just very strange that Telkom's proxies are only causing problems with Afrihost. This is not the first, nor the second time that Telkom causes problems for only Afrihost authentication.

Not MWEB, not IS, not <enter any other isp in here>

Very very strange

Michael
Click to expand...

We have logged this officially with Telkom so it is on record. Why it only affects us and not other ISPs, we don't know. I can confirm that a workaround was put in place to compensate for the problem, while we wait for Telkom to address this. We'll keep you informed as we receive more information.
 
Bar_Rat said:
I'm a former Mweb user and if I remember correctly your account is synced to your home telephone line so how exactly did he use his account at your house?

Also i game with a friend on mweb and mweb has been terrible all weekend too.
Click to expand...

You can just login to your account and change the authorised landline number.
 
From 25% shaped to 5% after doing 2 downloads (via torrents), watched a movie + 3 tv shows on netflix
 
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