Afrihost Uncapped Subscribers Feedback

SirFooK'nG

SirFooK'nG

Executive Member
Joined
Feb 13, 2009
Messages
8,502
ajules said:
Spoke to one of the support guys at Afrihost about this "data projecting" and he denies any existence of it.According to him the FUP currently being implemented is the one that is on their website ie 50GB then 100 GB etc etc.
Needless to say it would be nice to have the presence of one of the senior Afrihost reps available on this forum to clear up all this confusion.
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Well then someone is liar. Quote from an email sent to me by support:

Email 1
Thanks for the mail, i have checked your account and see that you are currently being throttled as it is only the 11th of the month and you are already on 77.5 gig for the month and based on the projected download this month your account has been throttle.

What i can suggest is that you try to minimize your downloads for the week and weekend as you slow down your speed will increase as you download more the speed will drop based on your projected amount of gig in this month.


Have a great day & please feel free to let me know if I can be of further assistance.

Warm regards.

Albert
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Email 2
As per our telephone conversation, there was an adjustments in terms of your speed on the account.

What i can suggest is that you try to minimize your downloads for the week and weekend.

Have a great day & please feel free to let me know if I can be of further assistance.

Warm regards.

Sylvester
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Email 3
We apologize for the inconvenience.

But as per our discussion on the phone this problem is being given the priority.

Our system administrators are busy working on the problems.
Have a great day & please feel free to let me know if I can be of further assistance.

Warm regards.

Sylvester
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So even if I continued at this rate @4mbps for the rest of the month I would achieve 220gig in the month... So it is safe to say that you will never get over 150gig on this Uncapped package on a 4mbps line. Which I never have any way!!! MWEB is starting to look appealing...
 
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ajules

Expert Member
Joined
Mar 23, 2010
Messages
1,991
The problem seems to be partially rectified.I say partially because I can only get download speeds of 100KB/s(my usage is 55GB's)
Last month my speeds were 200KB/s after 50GB's.
 
SirFooK'nG

SirFooK'nG

Executive Member
Joined
Feb 13, 2009
Messages
8,502
ajules said:
The problem seems to be partially rectified.I say partially because I can only get download speeds of 100KB/s(my usage is 55GB's)
Last month my speeds were 200KB/s after 50GB's.
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well its better than 100kbps


EDIT: Eish, cant even do a speedtest now (10H00)
 
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SirFooK'nG

SirFooK'nG

Executive Member
Joined
Feb 13, 2009
Messages
8,502
ajules said:
??
Your speedtest indicates that your download speed is 135KB/s which is same as mine
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That was a very brief period of time.... for the last 5 days its been @ 100kbps (kilobits) not 100KB/s (kilobytes). Speedtest wont even run right now!

4mb line should get about 3600kbps (kilobits per second) which is over 400kB/s (kilobytes per second). Remember that a 384 line is 384kbps, with overheads etc you can achieve about 45kB/s on a 384, so I'm getting less than 10kB/s !

That = 1% of my actual line speed!

EDIT: Confirmed that there is "Line Congestion" and it should be rectified by the end of today....

Another EDIT: Speeds up a bit again...

 
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JIMMYtheSKULL

Expert Member
Joined
Mar 25, 2008
Messages
1,554
Well im have the same issue, since the start of the world cup on friday 11/06/10. If this projected rumor turns out to be true i will be migrating to mweb.
 
SirFooK'nG

SirFooK'nG

Executive Member
Joined
Feb 13, 2009
Messages
8,502
ag... fark... gone to hell again. Gonna run a month of MWEB to compare, finalize that on Thursday. eish the frustration:(
 
S

soundbox

Well-Known Member
Joined
May 15, 2010
Messages
105
IRG said:
ag... fark... gone to hell again. Gonna run a month of MWEB to compare, finalize that on Thursday. eish the frustration:(
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Agree, don't know da hell is happening at AH

IS Speed Test
Start Time: 17:31:44
End time: 17:32:16
IP Address: 196.000.00.000
Download Size: 409600 bytes
Time Delta: 31.432240962982 seconds
Download Speed: 13 KBytes/s
Line Speed: 104 kbits/s

 
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soundbox

Well-Known Member
Joined
May 15, 2010
Messages
105
Received this e-mail from AH....giving the option to revert back to capped account until they sort out their problems

"Hi

The contention ratio problem developed as we received more and more clients coming over to our Afrihost service. The ratio is currently 20:1

This is something we are working on and hope to resolve. You can look into possibly downgrading to an UNShaped ADSL capped account for the moment until we have resolved the contention ratio."
 
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ajules

Expert Member
Joined
Mar 23, 2010
Messages
1,991
soundbox said:
Received this e-mail from AH....giving the option to revert back to capped account until they sort out their problems

"Hi

The contention ratio problem developed as we received more and more clients coming over to our Afrihost service. The ratio is currently 20:1

This is something we are working on and hope to resolve. You can look into possibly downgrading to an UNShaped ADSL capped account for the moment until we have resolved the contention ratio."
Click to expand...

Getting a massive 10KB/s with no clear indication from Afrihost when this will be resolved.It is obviously time to move on to another ISP.
 
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JIMMYtheSKULL

Expert Member
Joined
Mar 25, 2008
Messages
1,554
just tested d/l from avg with idm +-60KB/s rapid share links all between 2 - 20 they def shaping the crap out of that gonna send an email tomorrow if this is correct im moving to mweb.
 
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S

soundbox

Well-Known Member
Joined
May 15, 2010
Messages
105
ajules said:
Getting a massive 10KB/s with no clear indication from Afrihost when this will be resolved.It is obviously time to move on to another ISP.
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At this stage I also feel to move away from AH but which ISP can I choose?
 
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