All things Sunsynk (Deye, Inge, etc...)

All 4 on my platform are refreshing every 2min, even one that I never requested 1min and was originally on 5min as come down to 2min.
 
Can someone assist with either telling me the correct sensor to use or to troubleshoot this issue I have with my Deye inverter and the slipx power card.

So there are 2 sensors (Inverter L1 power and Internal CT L1 Power).
The problem is the last few days I have been fully on eskom due to weather and prior to that the sensor used was Inverter L1 Power. With this sensor and fully on eskom, the card is displaying a negative number.

I then changed to Internal CT L1 Power and the correct number then displayed. Now that there is solar coming in, the card displays zero and correct power is now shown on Inverter L1 Power sensor.

1747903203222.png

This is the display with Internal CT L1 Power as the sensor. I never had this issue of swapping sensors on a regular basis.
 
Check your CT is installed correctly, at the correct location and direction
 
Update on our battery dip issue.

Installer had the supplier balance the battery remotely yesterday. Not sure what that entailed, apparently they could access the battery remotely while it was plugged into a laptop. Guessing they might have done firmware updates etc.

Chart looks better today, but not perfect. Still seeing lots of smaller dips. The huge 40% to 1% one seems to be gone now. Timezone is still incorrect, +1 hour for some reason. It also looks like they are only charging to 98% now.

I think we'll only be able to tell if the issue is really fixed after a few more days of data.
1747926384161.png
 
Crusader said:
Timezone is still incorrect, +1 hour for some reason
Click to expand...
I hope you come right with the battery, but the timezone issue comes from the Deye Cloud/Solarman app.

Before they only had Cairo if I recall correctly but they have since added more places and JHB (or Pretoria) is now an option.
Easy enough to change in the App.

Egypt has daylight savings time hence the +1.
 
I have 10 panels and they are facing east and west and production has been decreasing gradually now down to 2.55kW which I assume is normal?

1748007063614.png

a month ago it was higher at the same time

1748007689167.png
 
abc98 said:
Check your CT is installed correctly, at the correct location and direction
Click to expand...
It looks right but I did have similar problem when the city installed the new meter. Maybe they did something but to me it all looks like it is.

Will have a look again otherwise need to get the installers out.
 
Düber said:
I hope you come right with the battery, but the timezone issue comes from the Deye Cloud/Solarman app.

Before they only had Cairo if I recall correctly but they have since added more places and JHB (or Pretoria) is now an option.
Easy enough to change in the App.

Egypt has daylight savings time hence the +1.
Click to expand...
Do you know where?

The time is out on the inverter as well, and I don't think we have the necessary admin powers to change anything. We can basically only view the stats.
 
Crusader said:
Do you know where?

The time is out on the inverter as well, and I don't think we have the necessary admin powers to change anything. We can basically only view the stats.
Click to expand...
It's in the plant settings. The inverters inherit it from the app so changing there had no effect on mine.

Deye cloud - Hamburger icon --> Plant info - scroll down to the bottom and there's "Edit information".

Solarman ( I have the Business version) - Three little dots --> Edit plant.
 
I am confused, clear perfect day yesterday, no clouds, and I was able to produce max 2.50kW1748254549822.png

today it is cloudy and patches of sun and I am seeing 3.74kW?
1748254594856.png
 
duderoo said:
I am confused, clear perfect day yesterday, no clouds, and I was able to produce max 2.50kWView attachment 1823118

today it is cloudy and patches of sun and I am seeing 3.74kW?
View attachment 1823119
Click to expand...
Hard to tell without seeing your battery soc and what your battery charge rate is.
If I look at yesterday, the solar curve is smooth which matches a clear day but if your loads are low and your battery charge rate is low then it is about what it will look like.

If you have clouds etc today, it might have peaked higher due to the cloud edge effect. But the solar curve is more erratic due to the clouds.

We also don't know your array size, etc so it's hard to give proper feedback.
 
Fcon_Vpro said:
Hard to tell without seeing your battery soc and what your battery charge rate is.
If I look at yesterday, the solar curve is smooth which matches a clear day but if your loads are low and your battery charge rate is low then it is about what it will look like.

If you have clouds etc today, it might have peaked higher due to the cloud edge effect. But the solar curve is more erratic due to the clouds.

We also don't know your array size, etc so it's hard to give proper feedback.
Click to expand...
10 x 550W panels and SOC at the time was about 70% but maybe that cloud edge effect and the cause of the higher production rate…
 
Woke up to a dead Deye 8kw inverter this morning.

The screen is off, and no lights on the front. Logger is also dead.

Tried to restart it by completely isolating it from power, then repowering and turning on. The screen flickered on for a bit, and it went dead again.

Also looked up my installer, seems they're also gone as many do..

Anyone know what the warranty claim process is like?

Rather frustrating as googling this it seems a few people have had the same problem with these inventers
 
xrapidx said:
Woke up to a dead Deye 8kw inverter this morning.

The screen is off, and no lights on the front. Logger is also dead.

Tried to restart it by completely isolating it from power, then repowering and turning on. The screen flickered on for a bit, and it went dead again.

Also looked up my installer, seems they're also gone as many do..

Anyone know what the warranty claim process is like?

Rather frustrating as googling this it seems a few people have had the same problem with these inventers
Click to expand...
Same thing happened to mine, it turned out the wifi logger board was faulty and pulling the control circuit down.

Took it to Deye service centre in Kyalami Park, was fixed 3 days later under warranty
 
linear said:
Same thing happened to mine, it turned out the wifi logger board was faulty and pulling the control circuit down.

Took it to Deye service centre in Kyalami Park, was fixed 3 days later under warranty
Click to expand...
I have solar assistant connected, it's also down, but the batteries are still online (direct connection), it'll be interesting to see if they're charging.
 
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