Anyone else experiencing stupid high data usage(loss/stolen?) on Fixed LTE?

[supersunbird]

So far the MTN Fixed LTE usage has been very accurate. In most cases client left computers to auto update or stream Netflix or other streaming platforms on Auto settings on a Smart TV. Netflix then auto to the highest quality.

A few tests done at the office on 75" Samsung TVs showed an average usage of ~20Mbps. Yoy can imagine on a metered connection what damage it can do.

MTNs billing system did have lots issues a few years back, so my trust in it is little as is my forgiveness until they refund the users (my one very IT competent friend was hit by it), but yes, it my experience it's mostly users or issues on their device ("Sorry colleague, your data was eaten by your 8GB whatsapp backup attempt/photo syncing to cloud/whatever" "But I didn't tell it to backup/sync/whatever" "Well I didn't set it to do that, and neither did Vodacom/MTN" I usually wonder if a lot of this is down to kids).

 

[AfriNatic]

MTNs billing system did have lots issues a few years back, so my trust in it is little as is my forgiveness until they refund the users (my one very IT competent friend was hit by it), but yes, it my experience it's mostly users or issues on their device ("Sorry colleague, your data was eaten by your 8GB whatsapp backup attempt/photo syncing to cloud/whatever" "But I didn't tell it to backup/sync/whatever" "Well I didn't set it to do that, and neither did Vodacom/MTN" I usually wonder if a lot of this is down to kids).

With MTN fixed LTE because the last portion of the data goes over our network we handle the data usage counter, session data and IP addresses. It's essentially exactly the same as Openserve fibre and ADSL data usage and counter except we use the APN authentications to monitor the session data.

 

[AfriNatic]

And just to add that I'm 100% happy with Afrihost's MTN billing after moving from Supersonic (MTN).

That is good to hear. Do you use our APP? Pretty cool features and a UI update. Monitoring your usage on the go. Pretty cool

 

[netstrider]

That's exactly what I dig about Afrihost - the stuff is realtime. Not updated in retrospect a month later haha. When I'm capped on Afrihost, I know I've just been capped, and when I top up, I'm online within a few minutes of that payment.
With Supersonic, they would cap me, I'd buy 50 gigs, have to contact support to find out why I'm still offline an hour later only to be told the 50 gigs I bought wasn't enough for the 70 gig I was over the cap when the taps were turned off. I'd then pay for another 50 gigs and an hour later be on the blower with support to find out why I'm not online yet and get some excuse about having to reset my router to defaults. Yep... factory defaults.

Haha, my neighbour has Supersonic after I warned him not to go that route. Some days I can hear him shouting at them over the phone over the same issues.

That aside, MTN sent me a bill last Thursday for over R16k for a number I don't even own. They had cut off my phone contract and data contract in the process.

I couldn't even dial 135 as it took me to the legal dept who never answered.

Went to the store right after and was told nah it's a system error.