Anyone else experiencing stupid high data usage(loss/stolen?) on Fixed LTE?

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Bokpoefies

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Hi all. new here. new to Fixed LTE as well - with Afrihost (MTN) 300gb...
Been an adsl user for a long time before switching over to LTE this month
was running 200gb cap adsl (also with afrihost) for a few years then went up to 300gb cap a few months ago as i started streaming more (cancelled dstv)
my average consumption per day was always between 10gb and 12gb. thats with downloads/ streaming / os updates / some gaming/ running vpns on a few devices.. the whole lot. (that stats seemed to have included the unlimited after hours data usage)
now twice this week without any hard usage - havent downloaded much or streamed anything really this week. no os updates for pcs or phones done - nothing and my clientzone clocked me using 43gb and then 49gb of data per day. other days state the normal - some 6.7 some 8 to 13
my night time data is still loads i mean i havent even touched the 300gb cap of it yet (still on the 29odd gb pro rata from last month)
but half my anytime(daytime) is gone.

now i mean have suddenly become the proud owner of a bitcoin mining operation that i am unaware of or what in the actual f...?

just want to know if i am sitting alone in this boat. or if someone is experiencing the same.
perhaps one of you have an idea whats going on and what i can look out for. it will be appreciated.

anyway thanx in advance
BP
 
For starters, have you bothered to have a look at your usage logs to try and corroborate what you are implying?
 
MirageF1 said:
For starters, have you bothered to have a look at your usage logs to try and corroborate what you are implying?
Click to expand...
for starters, are you asking if I looked at my usage logs like i said:
Bokpoefies said:
my clientzone clocked me using 43gb and then 49gb of data per day
Click to expand...
or you just in the mood to be rude for no reason? if you want a screengrab you can just ask nicely
 
Bokpoefies said:
Hi all. new here. new to Fixed LTE as well - with Afrihost (MTN) 300gb...
Been an adsl user for a long time before switching over to LTE this month
was running 200gb cap adsl (also with afrihost) for a few years then went up to 300gb cap a few months ago as i started streaming more (cancelled dstv)
my average consumption per day was always between 10gb and 12gb. thats with downloads/ streaming / os updates / some gaming/ running vpns on a few devices.. the whole lot. (that stats seemed to have included the unlimited after hours data usage)
now twice this week without any hard usage - havent downloaded much or streamed anything really this week. no os updates for pcs or phones done - nothing and my clientzone clocked me using 43gb and then 49gb of data per day. other days state the normal - some 6.7 some 8 to 13
my night time data is still loads i mean i havent even touched the 300gb cap of it yet (still on the 29odd gb pro rata from last month)
but half my anytime(daytime) is gone.

now i mean have suddenly become the proud owner of a bitcoin mining operation that i am unaware of or what in the actual f...?

just want to know if i am sitting alone in this boat. or if someone is experiencing the same.
perhaps one of you have an idea whats going on and what i can look out for. it will be appreciated.

anyway thanx in advance
BP
Click to expand...


How fast was your ADSL? How fast is your LTE? Youtube and such will adjust the quality based on your speed, higher quality steam means more data using, unless you physically restrict the quality yourself.
 
Bokpoefies said:
for starters, are you asking if I looked at my usage logs like i said:

or you just in the mood to be rude for no reason? if you want a screengrab you can just ask nicely
Click to expand...
I have a thread in here where MTN docked data from my account on the days I sat at home without internet waiting for my sim, so yes I've had first hand experience. MTN or their staff either deliberately steal data or they don't know how to account for it. Either way, you lose.

In my case it was a brand new account and the docked gigs appeared well over a month after I had my sim. I.e. after month 1, they gave me rollover from the previous month then before the end of month two I was told I was X GB over my cap and had to pay for that before I could even get reconnected. On investigation, the month 1 figures showed that not only was there no roll-over in month 1, but there was data consumed before I received my sim. All of this being added over a month later.

Oh, and before I signed up with them, I confirmed cancellation costs with their staff and still have the WhatsApp explaining the cancellation fee was R1000 for the router. When I cancelled, they billed me R1600 for it. I paid since I don't have an issue with the value, but man they have no clue what they are doing there. Fraud would be so easy as an insider.

MTN are the worst provider.
 
Last edited:
Bokpoefies said:
for starters, are you asking if I looked at my usage logs like i said:

or you just in the mood to be rude for no reason? if you want a screengrab you can just ask nicely
Click to expand...

He wasn't rude, if you felt that rude the problem is with you, I have no problem with being rude by telling you that.
 
Bokpoefies said:
for starters, are you asking if I looked at my usage logs like i said:

or you just in the mood to be rude for no reason? if you want a screengrab you can just ask nicely
Click to expand...
Session stats breakdown.
A proper detailed investigation not just arbitrary quoting and accusation.
 
Adjust your Netflix data usage settings
  1. From a web browser, go to your Account page.
  2. Select a profile name from Profile & Parental Controls.
  3. Select Change for Playback settings.
  4. Select your desired data usage setting. Note: ...
  5. Save changes. Your changes will take effect within 8 hours.
Adjust your YouTube data usage settings
Find your username in the upper-right corner, click it, and then choose Account. 3. Click Playback Setup, then enable the option under Video Playback Quality


Install something like https://www.glasswire.com/ on your devices (I know you mentioned clientzone but I am not sure what that does).
 
supersunbird said:
How fast was your ADSL? How fast is your LTE? Youtube and such will adjust the quality based on your speed, higher quality steam means more data using, unless you physically restrict the quality yourself.
Click to expand...
adsl was advertised as 8mbps and the lte i measured at an average of 25mbps or 30mbps. but most of the times i streamed 1080p on both always.. i understand quality would demand more data. but like yesterday i watched maybe 2 youtube videos in the early morning - i checked the stats it was low like sucking thumb here but as was about something like 4gb - in the afternoon and evening we watched local stuff on plex and when i checked usage again i was clocking 40 and going. didnt do anything on my part that demanded huge bandwidth.

i mean on days of low usages i was watching more youtube and downloading content.
 
Datura said:
Adjust your Netflix data usage settings
  1. From a web browser, go to your Account page.
  2. Select a profile name from Profile & Parental Controls.
  3. Select Change for Playback settings.
  4. Select your desired data usage setting. Note: ...
  5. Save changes. Your changes will take effect within 8 hours.
Adjust your YouTube data usage settings
Find your username in the upper-right corner, click it, and then choose Account. 3. Click Playback Setup, then enable the option under Video Playback Quality


Install something like https://www.glasswire.com/ on your devices (I know you mentioned clientzone but I am not sure what that does).
Click to expand...
thanx Datura. will check youtube. dont have netflix but have showmax will check that.

clientzone is afrihost own app where u can check your relevant usage for the day and account info and that jazz
 
Daruk said:
I have a thread in here where MTN docked data from my account on the days I sat at home without internet waiting for my sim, so yes I've had first hand experience. MTN or their staff either deliberately steal data or they don't know how to account for it. Either way, you lose.
Click to expand...

There is no need to "steal data", so it would be a faulty system that doesn't meter and bill correctly,
 
Bokpoefies said:
thanx Datura. will check youtube. dont have netflix but have showmax will check that.

clientzone is afrihost own app where u can check your relevant usage for the day and account info and that jazz
Click to expand...
Cool. Checked it out. I have installed glasswire on all devices that are on my mesh. Using that information alone to kill or tweak data hogging apps has taken my data usage from 10Gig a day to 15Gig a week. I don't stream much and very rarely download (we don't have uncapped LTE on VodaScum here in Moz and data is super expensive).
 
supersunbird said:
There is no need to "steal data", so it would be a faulty system that doesn't meter and bill correctly,
Click to expand...
What do you mean no need to steal data?
Is it not possible to dock data from one account and send it to my mate's or resell it at a discount to someone else on these systems? Have you worked there? I'm willing to bet it's not only possible, but lucrative business given their accounting system is up the creek.

I paid full price for that data that I never used. Someone is benefiting.
 
Daruk said:
What do you mean no need to steal data?
Is it not possible to dock data from one account and send it to my mates on these systems? Have you worked there?
Click to expand...
It will leave an audit trail if possible. Not worth the trouble.
 
Datura said:
It will leave an audit trail if possible. Not worth the trouble.
Click to expand...
An audit trail means squat to MTN.
If they had an audit trail then they could surely see that I hadn't plugged the SIM in on those days I was billed for usage. And the chief was well aware of my complaints, I emailed the deets to him directly and linked to my thread on here.

They can't even stop insiders from doing sim swaps as we already know.

And in the past their systems allowed anyone to check up on anyone elses usage because... Well... No authentication required. Audit trails :ROFL:
 
Daruk said:
What do you mean no need to steal data?
Is it not possible to dock data from one account and send it to my mate's or resell it at a discount to someone else on these systems? Have you worked there? I'm willing to bet it's not only possible, but lucrative business given their accounting system is up the creek.

I paid full price for that data that I never used. Someone is benefiting.
Click to expand...

Have you worked there that you know it's possible? I already gave the cause, a faulty system that doesn't meter and bill correctly,
 
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