Aramex global shopper

Lol yeah, my bad. Didn't realise the image was that big. :o I've linked to it instead.
 
Xiphan said:
Lol yeah, my bad. Didn't realise the image was that big. :o I've linked to it instead.
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Thank you kind sir.

EDIT: well say what you want about the Chinese but damn they're efficient, typhoon this morning but nonetheless parcel in account has just left and another one on the way to the depot attempted delivery but was sadly after business hours.
 
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ScottulusMaximus said:
EDIT: well say what you want about the Chinese but damn they're efficient, typhoon this morning but nonetheless parcel in account has just left and another one on the way to the depot attempted delivery but was sadly after business hours.
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My parcel should have been delivered to Aramax HK yesterday, but according to 17 track it "Did not properly cast".
Translating that, I get "throw" or "send" maybe? Maybe because of the typhoon they "Did not properly send".
 
Tracking says my HK parcel hasn't been delivered, yet Aramex say it has. Aramex Hong Kong are very organised.
However they sent me an email with a big red square with an X in it saying my shipment is on hold as sender didn't add an invoice.
I wish they wouldn't do that - just a normal soothing blue invoice would suffice.
Anyhow, invoice has been uploaded but I expect delivery only next Wednesday, what with today being a holiday and next Tuesday being a holiday. :(
Oh well, still beats the post. :)
 
Aramex customer service sucks! My parcel is still on hold at the UK depot a week after uploading the invoice info. No reply from helpdesk either after more than one email. I have resorted to posting a complaint on HelloPeter, it seems to be the only way to get help from them. I know I should get my parcel eventually, but it's really frustrating dealing with them.
 
Their tracking is a bit ****ed at the moment.

Parcels teleport to JHB and others just sit "In Account" for a few days.
 
I think my HelloPeter complaint worked because I just had a call from Vusi. He actually sounds like a nice decent guy and my shipment should be on it's way soon. I actually feel for people dealing with customer support, it can be quite hectic. I guess they are swamped with lots of shipments, but they still need to do something to cope with it better than they do at the moment.
 
MrJacques said:
I think my HelloPeter complaint worked because I just had a call from Vusi. He actually sounds like a nice decent guy and my shipment should be on it's way soon. I actually feel for people dealing with customer support, it can be quite hectic. I guess they are swamped with lots of shipments, but they still need to do something to cope with it better than they do at the moment.
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Waiting for lunchbreak to find out where my stuff is.
1 is chilling in JHB after teleporting there.
1 'Departed' 2x in a hour from Singapore.
1 has been 'In Account' in Tokyo for 4 days now.
 
I think AGS would be stupid not to keep an eye on this thread.
I have just sent Vusi a copy of the invoice for my Hong Kong Shipment. I hope they sort it out soon as another exact same shipment is being EMS'ed from Guangzhou to HK as I speak. Or they can wait and just sellotape the boxes together. :)
 
Are you sure it's ok to just email him? I'm not harassing him on your behalf(as you posted the email :)) am I?
 
Phoned in to find out where my parcel is (apparently customs) they forwarded me to customs department and I ended up waiting for 14min only to get cutoff.

;_; I just want my **** before the weekend. My other parcel I ordered on the same day arrived Tuesday.
 
Noah said:
Phoned in to find out where my parcel is (apparently customs) they forwarded me to customs department and I ended up waiting for 14min only to get cutoff.

;_; I just want my **** before the weekend. My other parcel I ordered on the same day arrived Tuesday.
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look up mark mahoney on twitter
https://twitter.com/markm345

he is the numero uno in charge of the shambles...he tries where he can, but he hides away from the jhb mess in ct
 
Noah said:
Phoned in to find out where my parcel is (apparently customs) they forwarded me to customs department and I ended up waiting for 14min only to get cutoff.

;_; I just want my **** before the weekend. My other parcel I ordered on the same day arrived Tuesday.
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If it's still in customs you will not get it tomorrow. Save yourself the stress.
 
Always tell the shipper to attach your invoice to the outside of the package, not put it inside the package.
It helps a lot to process your package faster, no matter if using AGS or any other shipping method.
Sometimes Customs also doesn't even open your package and just process the invoice attached to the outside.
 
xbmcfan said:
Always tell the shipper to attach your invoice to the outside of the package, not put it inside the package.
It helps a lot to process your package faster, no matter if using AGS or any other shipping method.
Sometimes Customs also doesn't even open your package and just process the invoice attached to the outside.
Click to expand...

Good idea. Gonna email Guangzhou person right now as his other parcel is "On Hold" in HK.

"Hello, when you send this parcel to HK, can you attach your invoice to the outside of the package, not put it inside the package?
It helps to process the package faster, as the courier is going to forward the parcel to me in South Africa."

I hope he reads this before dispatch.
 
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