Aramex global shopper

redstar said:
Had an item delivered to the New York Address 8 days ago according to the tracking . Not reflecting in my AGS account as having been received . On contacting Aramex I was told that the New York Office is currently experiencing staff shortages due to Covid 19 . This is quite understandable as New York has been quite hard hit by Covid 19 . What would be nice though is that if they are able to give an approximate time delay that this has caused . This will give customers an idea so that we do not become concerned whether the item is actually at Aramex or lost somewhere . I do find that Chad from the customer support generally responds quickly to queries in general .
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How do we contact Chad?

Which courier did you use to get your package to the NY office? Any delays with them?
 
Hi any idea what this means. Still stuck at customs?
 

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We wish to inform you about the change in shipping rates in South Africa due to COVID-19.

The COVID-19 outbreak has changed everyday lives all over the world, including the cost of doing business. Effective June 8, 2020, there will be a slight increase in our shipping rates out of all our origins due to the increased costs. Please note that these new rates will apply on all shipments received at our origin facilities as of June 8th, 2020.

Even with a slight increase, you can rest assured that we will continue offering the best available rates in the market.

The new rates will be visible on the Rate Calculator on the AGS website as of the effective date
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[QUOTE="cassim.ebrahim, post: 25525403, member: 38647
Hi any idea what this means. Still stuck at customs?[/QUOTE]
I usually get my stuff delivered 3 days after that message!
 
My parcel was delivered from Amazon to the NY hub on the 22nd and still not updated. I don't mind the delay as we were informed via email but will my charges be from the old price or the new price if they don't scan it in till the 8th?
 
Sayf777 said:
My parcel was delivered from Amazon to the NY hub on the 22nd and still not updated. I don't mind the delay as we were informed via email but will my charges be from the old price or the new price if they don't scan it in till the 8th?
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Did everyone get this email or only if you have package at NY delayed ?
 
First time Global-shopper user here. Once they receive the package (eg. at the New York address), do they also factor in the customs/import fees along with the final shipping fee (ala Amazon global shipping), or do I only get hit with customs fee once it actually hits our shores and is processed?
 
SpoonSpatula said:
First time Global-shopper user here. Once they receive the package (eg. at the New York address), do they also factor in the customs/import fees along with the final shipping fee (ala Amazon global shipping), or do I only get hit with customs fee once it actually hits our shores and is processed?
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Usually separate.

It goes like this.

Day x - notification parcel received at lets say NY
Day x+1 - notification to pay for shipment. Used to R199 at cheapest (going up soon)
Day x+5 - parcel on the way to JHB customs
Day x+8 - notification to pay for customs amount if any. or worse you get email you need to provide extra docs like invoices etc.
Once all payments done, it will start moving to the closest depo to you and usually delivered next day.
 
Received a call yesterday. A a package of mine with a $700 item has been misplaced. They cannot find it. I had a feeling something was off because the last tracking note was customs clearance on 28 May.

They called obviously because I was following up daily as to where it is.

This is a first after 5 years of using this service. My advice is NEVER try to change the address as I requested it seeing I wasn’t going to be at the office where my packages are usually delivered.
 
johnjm said:
Received a call yesterday. A a package of mine with a $700 item has been misplaced. They cannot find it. I had a feeling something was off because the last tracking note was customs clearance on 28 May.

They called obviously because I was following up daily as to where it is.

This is a first after 5 years of using this service. My advice is NEVER try to change the address as I requested it seeing I wasn’t going to be at the office where my packages are usually delivered.
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Horrible man. What happens now ?
 
Sorry guys if I missed this somewhere but I'm new to this service.

So I just now filled in to my eBay details the NY address that Aramex provides. But I got a message that that address cannot be confirmed/verified. Or something to that effect. Am I doing something wrong?
 
Vernon said:
Sorry guys if I missed this somewhere but I'm new to this service.

So I just now filled in to my eBay details the NY address that Aramex provides. But I got a message that that address cannot be confirmed/verified. Or something to that effect. Am I doing something wrong?
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Order what you want and put that same address. It will accept it (By force) and remember it also.
 
Personally I would be careful ordering during this busy time.

Two other parcels of mine from Amazon are late, can get a refund tomorrow.

Aramex called me today again, the laptop I ordered went with a driver on 4 June to apparently be delivered but never did. No system scanning nothing, all on video.

Driver has a polygraph this week but damn, really.want the item instead of them paying me back.
 
Just checked the rate calculator.. Seems its R239 for under 0.5kg, + R175 per half kg above that.

Quite a steep increase.
 
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