Aramex global shopper

DeeinSouthAfrica · Apr 13, 2020

chrisc said:
Looking for a PCI parallel printer card. Its to enable a 3D scanner to work
Ordered from TaL but because they were unable to deliver before lockdown, its been cancelled

Go to police station. Say you are 3D printing items for an essential service but can't get a printer card as it is not deemed essential. Get a stamped letter. Send letter to suppler..

Pho3nix · May 6, 2020

Finally received something that arrived in GP in April, yesterday.
Amazon order was cancelled though

zoozi · May 6, 2020

Pho3nix said:
Finally received something that arrived in GP in April, yesterday.
Amazon order was cancelled though

My Amazon UPS order seems to be moving too, arrived in CPT on Monday, been in JHB since April 1.

abd2 · May 6, 2020

If you are having trouble, and need the item urgently, just pick the item up. Worked for me. Even during level 5 lockdown

Soprono · May 6, 2020

Item from end of March arrived today with Aramex, super happy. My Mid April order is also due to be delivered by Friday.

Sayf777 · May 17, 2020

Anyone have experience with importing on behalf of a company that one works for (with its importers code)?

Can I use my own card (billing address will be my own) but shipping will be the company's address?

If need be can i get a company letterhead stating I'm importing on behalf of them, but what is the correct process?

DeeinSouthAfrica · May 17, 2020

Sayf777 said:
Anyone have experience with importing on behalf of a company that one works for (with its importers code)?

Can I use my own card (billing address will be my own) but shipping will be the company's address?

If need be can i get a company letterhead stating I'm importing on behalf of them, but what is the correct process?

I don't see the problem. You work for them. Any questions would be directed at the boss, so as long as he knows what you're importing you should be fine.

Intergral · May 24, 2020

FedEx is delivering my package today at the NY office. Does anyone know if it will be received given it's a Sunday?

Thanks

Okty · May 25, 2020

Aramex south africa still alive?

Trying to call, but just rings. Tried calling track and trace, and tried my luck with their customs clearance department, no luck, just rings until cut out.

Intergral · May 25, 2020

Okty said:
Aramex south africa still alive?

Trying to call, but just rings. Tried calling track and trace, and tried my luck with their customs clearance department, no luck, just rings until cut out.

Yes they reply via email

Okty · May 26, 2020

Mortymoose said:
I thought you only opened schools once the curve started to flatten? SA is only beginning their climb and you want to open schools......

Intergral said:
Yes they reply via email

Nope, also send one last week, still waiting for a reply.

milomak · May 26, 2020

Okty said:
Nope, also send one last week, still waiting for a reply.

sent an email yesterday. got a reply yesterday.

DeeinSouthAfrica · May 27, 2020

Remember a lot of companies have people working from home due to Covid-19 concerns. Rather send a query via the app. Someone will reply.
If waiting for parcels from New York origin they are slow due to Covid-19 rules. It will take a week minimum before you will see your shipment on your app.
Shanghai is processing nicely, but as most flights are full of PPE for medical workers you will have to take a deep breath and wait. Sooner or later your shipment will get on a flight to Dubai. There it could very well sit again until another flight is found.
Remember guys, we only have cargo flights coming into SA. Everyone is fighting over cargo space and medical and other essential items take priority. Then there is the backlog as both SA and the UAE were locked down for a period.
Bottom line? Simply hang in there.

redstar · May 27, 2020

Had an item delivered to the New York Address 8 days ago according to the tracking . Not reflecting in my AGS account as having been received . On contacting Aramex I was told that the New York Office is currently experiencing staff shortages due to Covid 19 . This is quite understandable as New York has been quite hard hit by Covid 19 . What would be nice though is that if they are able to give an approximate time delay that this has caused . This will give customers an idea so that we do not become concerned whether the item is actually at Aramex or lost somewhere . I do find that Chad from the customer support generally responds quickly to queries in general .

roskii · May 27, 2020

milomak said:
sent an email yesterday. got a reply yesterday.

Sent an email on Monday and got a response the same day.

johnjm · May 27, 2020

redstar said:
Had an item delivered to the New York Address 8 days ago according to the tracking . Not reflecting in my AGS account as having been received . On contacting Aramex I was told that the New York Office is currently experiencing staff shortages due to Covid 19 . This is quite understandable as New York has been quite hard hit by Covid 19 . What would be nice though is that if they are able to give an approximate time delay that this has caused . This will give customers an idea so that we do not become concerned whether the item is actually at Aramex or lost somewhere . I do find that Chad from the customer support generally responds quickly to queries in general .

I also spoke to chad, nice guy. They had about a week of no staff at NY apparently.

For perspective, my item was delivered 12 May, but was only scanned in on 18 May. Currently on its way to jhb as of this morning.

Intergral · May 27, 2020

redstar said:
Had an item delivered to the New York Address 8 days ago according to the tracking . Not reflecting in my AGS account as having been received . On contacting Aramex I was told that the New York Office is currently experiencing staff shortages due to Covid 19 . This is quite understandable as New York has been quite hard hit by Covid 19 . What would be nice though is that if they are able to give an approximate time delay that this has caused . This will give customers an idea so that we do not become concerned whether the item is actually at Aramex or lost somewhere . I do find that Chad from the customer support generally responds quickly to queries in general .

How do we contact Chad?

Which courier did you use to get your package to the NY office? Any delays with them?

cassim.ebrahim · May 29, 2020

Hi any idea what this means. Still stuck at customs?

abd2 · May 29, 2020

We wish to inform you about the change in shipping rates in South Africa due to COVID-19.

The COVID-19 outbreak has changed everyday lives all over the world, including the cost of doing business. Effective June 8, 2020, there will be a slight increase in our shipping rates out of all our origins due to the increased costs. Please note that these new rates will apply on all shipments received at our origin facilities as of June 8th, 2020.

Even with a slight increase, you can rest assured that we will continue offering the best available rates in the market.

The new rates will be visible on the Rate Calculator on the AGS website as of the effective date

Mawirepower · May 29, 2020

[QUOTE="cassim.ebrahim, post: 25525403, member: 38647
Hi any idea what this means. Still stuck at customs?[/QUOTE]
I usually get my stuff delivered 3 days after that message!

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