Aramex global shopper

Mpcheshire said:
Yeah agree hey, although they did put a fragile sticker on hey.Yes AGS protect was ticked. Still waiting for the reason why - Will keep you guys posted on the resolution. Also always make sure your packages have a fragile sticker on or you cannot claim from AGS protect.
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I would contact the supplier and ask for a refund. It is totally their fault. Problem now is the huge delay. Say you were repatriated from South Africa and only arrived home now or something.
 
Gnome said:
You are blaming a store because a courier broke something during delivery.
The blame is on the shipping company
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I think the issue of rape inappropriate.

As for package. A fragile sticker not enough. Unless the tube adequate or quite solid, its for a shipper to package item adequately.
 
adielk said:
I think the issue of rape inappropriate.

As for package. A fragile sticker not enough. Unless the tube adequate or quite solid, its for a shipper to package item adequately.
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Agreed
As for that tube? It is great for shipping documents.
A fishing rod should be in a rigid container, not something that will unravel should it get wet.
Pack correctly or bear the cost of replacing whatever you dispatched. That's how I run my business.
 
Keeping this back on track...
My first Amazon Echo Dot 3rd Gen was delivered to New York on 12 June. I still have not received it.
My 2nd Amazon Echo Dot has just been delivered to New York today. I expect delivery end August.
 
Mpcheshire said:
Hey guys just a warning, i had a package sent from UK took 6 weeks and when it arrived it was damaged. When i tried to claim from AGS South Africa they keep declining it and saying it's not their fault and i must claim from where i bought it... R 5k down the drain.Will start look at another company for freight forwarding.Oh and i am a Flex customer means nadda.
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Ouch, what rod was that out of interest sake?
 
AGS have agreed to re look at my case so holding thumbs they will sort issue out. Will keep you guys posted
 
Hi, I'm new to AGS. Unsuccessfully tried to order a laptop from Dell USA. Couple questions..
* That tax was a nasty surprise, guess no way around that?
* Shrugged it off, but they wouldn't accept Paypal as not registered in US. Any other payment methods available, if not which other major retailers don't work with AGS?
* I made billing & street address same as I'm sure they wouldn't accept SA postal address, should this normally be the case?
 
Mpcheshire said:
Hey guys just a warning, i had a package sent from UK took 6 weeks and when it arrived it was damaged. When i tried to claim from AGS South Africa they keep declining it and saying it's not their fault and i must claim from where i bought it... R 5k down the drain.Will start look at another company for freight forwarding.Oh and i am a Flex customer means nadda.
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Surely there is a photo of.it being received at the UK site? It's pretty cut and dry with the controller in place.
 
Endgame said:
Hi, I'm new to AGS. Unsuccessfully tried to order a laptop from Dell USA. Couple questions..
* That tax was a nasty surprise, guess no way around that?
* Shrugged it off, but they wouldn't accept Paypal as not registered in US. Any other payment methods available, if not which other major retailers don't work with AGS?
* I made billing & street address same as I'm sure they wouldn't accept SA postal address, should this normally be the case?
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The digits on your card immediately tell a seller you're South African. Making the billing address the same as the AGS address won't help with a savvy blue-chip company. They know where you live.
 
DeeinSouthAfrica said:
The digits on your card immediately tell a seller you're South African. Making the billing address the same as the AGS address won't help with a savvy blue-chip company. They know where you live.
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Thanks Dee, makes sense I guess: companies wanting to protect their overseas markets will implement these measures.
 
This is such a scam by customs. :mad:
Good day valued Customer
We would like to thank you for your patience in assisting with the release of your consignment from the local Customs Authority (“Customs”).
Customs reviewed the documentation, which we submitted and advised a physical examination of your consignment is required.
Upon completion of the physical examination, the relevant Customs official will complete a report detailing the findings, outcome and next steps. The completion of the report could take up to 3 (three) working days*.
We will provide you with the outcome of the report as soon as we receive same from Customs. Should we not receive a response within the specified timeframe the query will be escalated accordance to customs procedures.
Please take note that an inspection fee of R160 is payable by yourself before the inspection can be booked
 
DeeinSouthAfrica said:
This is such a scam by customs. :mad:
Good day valued Customer
We would like to thank you for your patience in assisting with the release of your consignment from the local Customs Authority (“Customs”).
Customs reviewed the documentation, which we submitted and advised a physical examination of your consignment is required.
Upon completion of the physical examination, the relevant Customs official will complete a report detailing the findings, outcome and next steps. The completion of the report could take up to 3 (three) working days*.
We will provide you with the outcome of the report as soon as we receive same from Customs. Should we not receive a response within the specified timeframe the query will be escalated accordance to customs procedures.
Please take note that an inspection fee of R160 is payable by yourself before the inspection can be booked
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I agree, hate it when that happens. So far once with me. But yes scam tax.
 
DeeinSouthAfrica said:
Keeping this back on track...
My first Amazon Echo Dot 3rd Gen was delivered to New York on 12 June. I still have not received it.
My 2nd Amazon Echo Dot has just been delivered to New York today. I expect delivery end August.
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Aramex NY had just acknowledged a delivery.
It seems as if New York is back to efficient receiving of parcels. Now to see how long it takes to get to Dubai.
 
DeeinSouthAfrica said:
This is such a scam by customs. :mad:
Good day valued Customer
We would like to thank you for your patience in assisting with the release of your consignment from the local Customs Authority (“Customs”).
Customs reviewed the documentation, which we submitted and advised a physical examination of your consignment is required.
Upon completion of the physical examination, the relevant Customs official will complete a report detailing the findings, outcome and next steps. The completion of the report could take up to 3 (three) working days*.
We will provide you with the outcome of the report as soon as we receive same from Customs. Should we not receive a response within the specified timeframe the query will be escalated accordance to customs procedures.
Please take note that an inspection fee of R160 is payable by yourself before the inspection can be booked
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My shipment is now at JHB. Value is a nice rounded USD50 on my account, however the real value is much higher. I uploaded the Invoice as soon as I got the package in my account. Wil they update the value, or can I also expect an inspection...
 
extrusion said:
My shipment is now at JHB. Value is a nice rounded USD50 on my account, however the real value is much higher. I uploaded the Invoice as soon as I got the package in my account. Wil they update the value, or can I also expect an inspection...
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The $50 is a guesstimate until they receive your uploaded invoice. After that they work only on your invoice amount.
 
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