Aramex global shopper

Nimz

Nimz

Executive Member
Joined
Mar 13, 2008
Messages
5,495
DeeinSouthAfrica

DeeinSouthAfrica

Expert Member
Joined
Jul 10, 2014
Messages
2,316
Nimz said:
was that price incl shipping to SA? if not how much did the shipping & duties cost?
Click to expand...
Shipping on one bought through eBay was R294. The other (via Google) was R195. Both went through AGS NY.
As below R500 there shouldn't be duty, although Mini #1 is in customs right now.
 
R

recre8

Senior Member
Joined
Jan 14, 2010
Messages
919
martin said:
Not even worth bothering with the requests in my opinion. Phone 011 457 3000, pick option 3. If you find the person handling your call to be pleasant enough, get their email address and just email that person directly in future. I've been dealing with a guy named Richard lately and he's been very helpful and patient. A few other names have also been mentioned in this thread. He told me to, in future, always email him my shipment number, invoice and ID directly when my package hits the dreaded "Held in Customs - Awaiting Customer Feedback" status.

He mentioned that the uploading of the invoice on the website is more for the purposes of getting your package shipped from one of your global addresses (for example, the USA address). Once it hits customs this side it's apparently best to just email one of the call centre agents directly with your invoice and ID as our customs does not interface with the AGS system at all.
Click to expand...

Would you kindly share Richard's email address by post of PM? I have two parcels now stuck in Customs. 8 days for the one and two for the other one.
 
M

martin

Expert Member
Joined
Jul 25, 2003
Messages
3,651
recre8 said:
Would you kindly share Richard's email address by post of PM? I have two parcels now stuck in Customs. 8 days for the one and two for the other one.
Click to expand...

Sent you a PM. I haven't asked him permission to share it publicly and don't want to presume.
 
M

mowadie

Active Member
Joined
Apr 12, 2013
Messages
57
Hello

Did anyone get a shop and ship email from Aramex.They introducing something called Flex where rates will be calculated per 100grams.Yearly
Membership fee of $119

Sounds good but the link is giving an error page
 
Mr Scratch

Mr Scratch

Expert Member
Joined
May 15, 2013
Messages
4,838
mowadie said:
Hello

Did anyone get a shop and ship email from Aramex.They introducing something called Flex where rates will be calculated per 100grams.Yearly
Membership fee of $119

Sounds good but the link is giving an error page
Click to expand...

Yeah, but at $119 a year I can't justify it.
 
C

chopsky

Expert Member
Joined
Oct 12, 2003
Messages
1,480
Any ideas how customs might react if I brought in 6 or 7 chromecasts via AGS? Think they'll hold it longer because it looks like it's for commercial purposes?
 
DeeinSouthAfrica

DeeinSouthAfrica

Expert Member
Joined
Jul 10, 2014
Messages
2,316
chopsky said:
Any ideas how customs might react if I brought in 6 or 7 chromecasts via AGS? Think they'll hold it longer because it looks like it's for commercial purposes?
Click to expand...
I bring in 150 USB cables at a time through DHL. Nobody has asked for an importers code, even though I have one. Why would Aramex be any different?
 
C

Chris_SA

Expert Member
Joined
Jun 11, 2009
Messages
1,434
DeeinSouthAfrica said:
I bring in 150 USB cables at a time through DHL. Nobody has asked for an importers code, even though I have one. Why would Aramex be any different?
Click to expand...

What kind of customs do you pay on 150 USB drives? From China?

Edit : saw only cables and not flash drives.
 
DeeinSouthAfrica

DeeinSouthAfrica

Expert Member
Joined
Jul 10, 2014
Messages
2,316
Has anyone had this type of email before?

Good day

Kindly note that your 2 shipments in the subject have been detained by customs.

The below documentation is required to initiate the release process:

1. Importer’s code or ID number if no code is available;
2. Commercial invoice;
3. Proof of payment to the supplier in the form of a bank statement with this transaction clearly marked.

If your shipment is for samples or a gift kindly submit a formal letter in PDF form addressed as below stating that the shipment consist of samples or gifts and there were no monies exchanged.
↓
The Controller of Customs and Excise
South African Revenue Service
New Agents Building
OR International Airport
Kempton Park
Gauteng

Kindly be advised that the above documents must be submitted within 48 hours.

We have also attached the notice that will provide further clarity. Failure to submit the documents on time will result in your shipment being transferred to the State’s Warehouse and we have also attached more information about the process.
 
M

martin

Expert Member
Joined
Jul 25, 2003
Messages
3,651
DeeinSouthAfrica said:
Has anyone had this type of email before?

Good day

Kindly note that your 2 shipments in the subject have been detained by customs.

The below documentation is required to initiate the release process:

1. Importer’s code or ID number if no code is available;
2. Commercial invoice;
3. Proof of payment to the supplier in the form of a bank statement with this transaction clearly marked.

If your shipment is for samples or a gift kindly submit a formal letter in PDF form addressed as below stating that the shipment consist of samples or gifts and there were no monies exchanged.
↓
The Controller of Customs and Excise
South African Revenue Service
New Agents Building
OR International Airport
Kempton Park
Gauteng

Kindly be advised that the above documents must be submitted within 48 hours.

We have also attached the notice that will provide further clarity. Failure to submit the documents on time will result in your shipment being transferred to the State’s Warehouse and we have also attached more information about the process.
Click to expand...

Luckily not but what a pain in the butt. Those timelines also seem a bit harsh. I can easily be away from my email for 48 hours. Anything remarkable about the items detained?
 
Zenbaas

Zenbaas

Honorary Master
Joined
Oct 23, 2005
Messages
13,827
DeeinSouthAfrica said:
Has anyone had this type of email before?

Good day

Kindly note that your 2 shipments in the subject have been detained by customs.

The below documentation is required to initiate the release process:

1. Importer’s code or ID number if no code is available;
2. Commercial invoice;
3. Proof of payment to the supplier in the form of a bank statement with this transaction clearly marked.

If your shipment is for samples or a gift kindly submit a formal letter in PDF form addressed as below stating that the shipment consist of samples or gifts and there were no monies exchanged.
↓
The Controller of Customs and Excise
South African Revenue Service
New Agents Building
OR International Airport
Kempton Park
Gauteng

Kindly be advised that the above documents must be submitted within 48 hours.

We have also attached the notice that will provide further clarity. Failure to submit the documents on time will result in your shipment being transferred to the State’s Warehouse and we have also attached more information about the process.
Click to expand...

Nope.

I would be highly annoyed seeing as they don't even bother to respond to queries within 48 hours but expect you to submit all the documentation before that.
 
DeeinSouthAfrica

DeeinSouthAfrica

Expert Member
Joined
Jul 10, 2014
Messages
2,316
Chris_SA said:
What kind of customs do you pay on 150 USB drives? From China?

Edit : saw only cables and not flash drives.
Click to expand...

Cables were R3142.34
Duty was R924.88 (Duty and VAT) + R150 Disbursement Fee = R1074.88

martin said:
Luckily not but what a pain in the butt. Those timelines also seem a bit harsh. I can easily be away from my email for 48 hours. Anything remarkable about the items detained?
Click to expand...

2 x S6 flip covers and 1 x Chromecast.
 
Zenbaas

Zenbaas

Honorary Master
Joined
Oct 23, 2005
Messages
13,827
martin said:
Get up to R75 off your shipping fee by entering your unique promo code on check out:
The first six digits of any of your FNB cards, followed by the word 'SHIP'. E.g. 123456SHIP
Click to expand...

Only paid R120 with the promo for the shipping of a Google home mini from the states :D Win.!
 
R

recre8

Senior Member
Joined
Jan 14, 2010
Messages
919
DeeinSouthAfrica said:
Has anyone had this type of email before?

Good day

Kindly note that your 2 shipments in the subject have been detained by customs.

The below documentation is required to initiate the release process:

1. Importer’s code or ID number if no code is available;
2. Commercial invoice;
3. Proof of payment to the supplier in the form of a bank statement with this transaction clearly marked.

If your shipment is for samples or a gift kindly submit a formal letter in PDF form addressed as below stating that the shipment consist of samples or gifts and there were no monies exchanged.
↓
The Controller of Customs and Excise
South African Revenue Service
New Agents Building
OR International Airport
Kempton Park
Gauteng

Kindly be advised that the above documents must be submitted within 48 hours.

We have also attached the notice that will provide further clarity. Failure to submit the documents on time will result in your shipment being transferred to the State’s Warehouse and we have also attached more information about the process.
Click to expand...

Interesting. I was expected to give all those documents but I never received an email like that. I got agitated at waiting and phoned them. Of course, nobody answered the phone but Olivia helped me. I was just told to send through an invoice then later I asked again and they said proof of payment is missing so I sent that through. 48 hours passed before they even submitted any documents to customs.
 
You must log in or register to reply here.
Top