Ask Afrihost CEO Gian Visser anything

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How important do you consider it to maintain a healthy momentum to remain a serious competitive player in the years to come?
 
Hi, Gian :)

I am a big fan of Afrihost and always recommend you guys. I was just wondering how come Afrihost doesn't allow concurrent connections on uncapped business DSL like some other local ISPs do. At the moment the business that I work for (as the network admin) has our uncapped data and a few mobile devices through you guys. I also have my ADSL line and data (at home) through you. By allowing concurrent connections we would be able to let the workers on the mobile plans switch to ADSL and get a faster and more stable connection as well as rent the DSL lines from you, so you could possibly be making more money from us than you are right now. Will Afrihost ever allow concurrent connections on uncapped products?

Regards
Derek Crosson
 
In General, Afrihost has lost the trust of the public. Afrihost has recently embarked on price and value add promotions to gain back consumer trust and loyalty. Does Afrihost believe this to be sufficient? If not, What else can we expect from Afrihost in this regard?
 
Recently there has been a lot of cases being reported about unauthorised sim swaps leading to fraud at Mtn .How safe is our information with Afrihost and Mtn
 
200+ pages of questions. Somehow I don't think this one will make the cut but here goes.

What is Afrihost's intentions towards the film and publications board's proposed bill (including teaming up with other ISP's) to ensure an open internet?
 
Hi,
When is Afrihost going into the FTTH business and shake it up?
Cant wait.
 
Will Afrihost be adding "Fibre to the home" to its products in the future?
 
Hi Gian,

Do you see the South African ISP market as becoming the new one stop shop, services started as ADSL and web hosting, now the product offerings are extending to the mobile phone and cellular data space, some ISPs offering IP camera NVR services, Hosted PABX systems, hosted backup.

Do you think that one entity taking on to many services could ultimately impact on customer service and possibly service availibility?
Two many offerings and not providing enough support to deal with technical issues or downtime.

Lastly do you think the South African hosting space will begin to offer better service offerings, i.e 24/7 support for web hosted platforms as business and the global markets do not operate from 9 to 5 especially because e-commerce has grown so much in recent years.

Locally you call in for web server support and generally you're told to log a ticket for the guys to look at in the morning, where as overseas you can have your box/environment up especially if critically impacted, fixed in two hours.
 
It is no surprise that a country's development is directly tied to the broadband development found, what is Afrihost's dreams and aspirations in making South Africa a better country outside of financial reasons?
 
2015 showed the breakup of your ISP of the year. 4 years running is a great achievement, but what did it feel like when you finally weren't the golden egg in the eyes of us consumers? Are you actively trying to change this to be where you were? (This may link in to the previous questions about range of products vs doing a few things well).

PS: As also stated before, Afrihost needs to compete with Telkom's uncapped mobile data... Many people jumping ship for the 'unlimited'.
 
What is one piece of advice you would give yourself if you could go back in time to a younger version of yourself?
 
ISP's Support

Why don't most ISP's have 24/7 support? :confused:

Consumers can only log calls at certain times of the day and emailed tickets gets answered 48hrs. later.:cry:
 
Any plans to expand the business into the neighbouring countries seeing that markets over there are still largely under-serviced whilst the South African market for ISPs is saturated?
 
How fast is your network adapting to new subscribers?
 
When going through a major setback at Afrihost, what is your plan of action to get back on your feet?
 
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