Axxess Cell C LTE - Still down....

F

frontosa

Well-Known Member
Joined
Jul 11, 2006
Messages
225
Reaction score
2
This is now the end of day 2 that I am without internet.... I have a 200gig Cell C LTE "fixed" account via Axxess. I phoned yesterday about 3 times - I believe I was one of the firsts who reported it since they were unaware of the problem at first. Today I think I phoned 2 times and the last consultant I could hear just wanted to get rid of me - He assured me that it will get be fixed today.... and I just need to wait. Well as of 18:53pm there is still no green lights.

This is really pathetic considering I have not even received a e-mail giving feedback/update on the current situation that seemed to affect a huge number of their clients.

...
 
frontosa said:
This is now the end of day 2 that I am without internet.... I have a 200gig Cell C LTE "fixed" account via Axxess. I phoned yesterday about 3 times - I believe I was one of the firsts who reported it since they were unaware of the problem at first. Today I think I phoned 2 times and the last consultant I could hear just wanted to get rid of me - He assured me that it will get be fixed today.... and I just need to wait. Well as of 18:53pm there is still no green lights.

This is really pathetic considering I have not even received a e-mail giving feedback/update on the current situation that seemed to affect a huge number of their clients.

...
Click to expand...

Hi frontosa

Please PM us your email address, location, and contact number.

^MP
 
frontosa said:
Pm'd them to you. thanks
Click to expand...
Hi FrontOsa
Any luck? I have also been experiencing the same issue as you. What is frustrating me is that they give no reason. I can make a plan with another connection to get online. But I am paying... at least they can provide a reason.
 
Ernest Himself said:
Hi FrontOsa
Any luck? I have also been experiencing the same issue as you. What is frustrating me is that they give no reason. I can make a plan with another connection to get online. But I am paying... at least they can provide a reason.
Click to expand...

Not yet bud. Will keep you posted.
 
I made bit of a discovery.
I am a Axxess CellC LTE client. My sim shows no LTE network no service. 2 days in a row.

I tested the same LTE Cellc with another CellC sim. (prepaid) Not from Axxess.

The prepaid LTE sim works fine :) But my axxess sim shows "no 4G signal. No service"

I put the Axxess sim in my cellphone. I got a message to RICA! So it seems Axxess or CellC did a bulk RiCA Lock on a whole lot of simcards.
Or that's just me trying to find a reason for this.

Anyone got any news on the CellC LTE outage?
 
Afrihost this side, been offline for the last 2 days like everyone else here.
 
Weird how my Axxess sim is unable to connect. But my Prepaid CellC LTE sim works fine.
 
Ernest Himself said:
Weird how my Axxess sim is unable to connect. But my Prepaid CellC LTE sim works fine.
Click to expand...

thats because the apn used for prepaid is different (even though mine worked with the default) might also be the signals used. (im not clued up about all this anymore)

Axxess and all those other companies are just third party, they are at the mercy of cellc and IS. We better get free data for this ****. Im getting really peed off because its weekend, holidays, mense want to browse and watch videos and then we live with this 3rd world nonsense.
 
Last edited:
1 x WebAfrica and 2 x Mweb SIM's down at the office since Friday. Only thing in common are the APN's. Internet Solution's might be the main problem? All 3 APN's are lte.broadband.is
 
m0zy said:
1 x WebAfrica and 2 x Mweb SIM's down at the office since Friday. Only thing in common are the APN's. Internet Solution's might be the main problem? All 3 APN's are lte.broadband.is
Click to expand...


What boggles the mind, just release the sims on 3g fail over. Everyone has signal for that. At least we can use the data and they can keep customers happy. (Unless its a spectrum thing)

Now we get no responses as to what the problem is. No signal. Nudda.
 
I'm Axxess reseller and have a few clients on the Cell C LTE package. This is now day4 without internet and yet nobody can give me an answer as to what is going on. I just need some sort of idea of what's wrong and how long it will take to fix, so I can update my clients. Some them have their busiest time of the year and can't operate 100% at the moment.
 
To my knowledge there was an update that CellC and MTN roaming agreement didn’t include fixed-lte and thus stopped, probably thats what affecting you folks.

Sitting on fixed lte as well and running fine still. Speedtests and ping all within normal parameters. 17 down and 23 up.

Check coverage map for fixed lte.
 
Hi, you might be on the right track, FIXED wireless sim cards have been working fine, now suddenly they don't, any other cell c data card works fine. None of the ISPs have this area on the map but cell c has for LTE-A full coverage, so indeed it might be an agreements problem, no apn settings etc will help
 
[email protected] said:
Hi, you might be on the right track, FIXED wireless sim cards have been working fine, now suddenly they don't, any other cell c data card works fine. None of the ISPs have this area on the map but cell c has for LTE-A full coverage, so indeed it might be an agreements problem, no apn settings etc will help
Click to expand...

If this is the case we (as resellers) would have to refund customers.. A heads-up or simple notification from Axxess, Cell C or IS (whoever!) would've been great... I also have clients without any internet since Thursday, 13 December 2018.

However, Axxess' coverage maps shows that the all my clients are indeed covered, even checked on other ISP's websites and the coverage maps show the same.

All clients, even myself are having the same issue with the router only being able to connect to 3G, but when scanning for networks it shows Cell C 4G but refuses/fails to connect.

Really don't know what's going on as nobody can provide any clarity...

The exact time that the internet last worked was Friday, 14 December 2018 at 00h37.

Thereafter, only stuck on 3G with nothing!
 
YourKaptain said:
If this is the case we (as resellers) would have to refund customers.. A heads-up or simple notification from Axxess, Cell C or IS (whoever!) would've been great... I also have clients without any internet since Thursday, 13 December 2018.

However, Axxess' coverage maps shows that the all my clients are indeed covered, even checked on other ISP's websites and the coverage maps show the same.

All clients, even myself are having the same issue with the router only being able to connect to 3G, but when scanning for networks it shows Cell C 4G but refuses/fails to connect.

Really don't know what's going on as nobody can provide any clarity...

The exact time that the internet last worked was Friday, 14 December 2018 at 00h37.

Thereafter, only stuck on 3G with nothing!
Click to expand...


If they dont fix this within this week. I am going to cancel this NEW week old sim. I have been without internet for two months . canceled telkom and went with this... My patience can only go so far !!

Internet also went off friday around 1am ish
 
YourKaptain said:
If this is the case we (as resellers) would have to refund customers.. A heads-up or simple notification from Axxess, Cell C or IS (whoever!) would've been great... I also have clients without any internet since Thursday, 13 December 2018.

However, Axxess' coverage maps shows that the all my clients are indeed covered, even checked on other ISP's websites and the coverage maps show the same.

All clients, even myself are having the same issue with the router only being able to connect to 3G, but when scanning for networks it shows Cell C 4G but refuses/fails to connect.

Really don't know what's going on as nobody can provide any clarity...

The exact time that the internet last worked was Friday, 14 December 2018 at 00h37.

Thereafter, only stuck on 3G with nothing!
Click to expand...

There was comms. Just unreasonably short notice. Call your reseller and ask for the comms.

Yet again, check fixed-lte and not LTE/LTEA.

Also looking at timestamp, im sure your area is mtn roaming thats why. Comms informs of changes.

3G will never work on lte only product. Lte is IP based network. Your router just going to loop whole time...
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X