-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Will you be subscribing to the new Disney+ R49 streaming package?
Axxess changing to IS
- Thread starter PCTECH
- Start date
I've had no reply to the email I sent to them this morning, either. I guess they're pretty busy, but one public reply here would at least give them breathing space on many of the queries they've got sitting in their inbox!
Unshaped after hours is going to be cool thou!!!!!!!
yep, but IS bandwidth during business hours is painfully slow, and very noticable when loading specific sites
I must say its extremely bad to not notify on the change of realm, there should have been at least a weeks notice. Only justification on a swap is failure of the service. To think all smtp and dns setting changes for business especially.
hoegh
Expert Member
ok for clarity sake, we need to actually ask them to put your account back onto the SAIX backbone if you want that....and what about all the e-mail smtp's etc? do I need to change all of those as well??? i run a small business on the side and I have the e-mails working 100% now I have to waste my time sorting that crap out!!! this is pathetic!! WA here i come!
Ja, I have 2 separate sites which needed to be reconfigured yesterday and again today. Not to mention the Axxess clients in Jeffreys Bay who are not technically minded and loathe to fiddle with things like DNS and mail server settings - they now incur callouts for 2 consecutive days. (and all but one are complaining that IS is slow!)
Rosaudio
First Officer
So how do I change back to SAIX? Sorry im lazy 
MrOoze
Active Member
http://mybroadband.co.za/vb/showthread.php?t=161033So how do I change back to SAIX? Sorry im lazy
OK, to summarize for the lazy 
:
1. Log into your user account on the Axxess web site
2. Go to support and open a ticket
3. In the subject line put: CHANGE BACK TO SAIX
4. In the body tell them you want to be on the SAIX backbone and specify which accounts must be on SAIX should you have more than one
5. Send ticket
:1. Log into your user account on the Axxess web site
2. Go to support and open a ticket
3. In the subject line put: CHANGE BACK TO SAIX
4. In the body tell them you want to be on the SAIX backbone and specify which accounts must be on SAIX should you have more than one
5. Send ticket
I mailed em yesterday about this. This is the response i got...
_______________________________________________________________
Morning Roddy...
the uncapped package has been with IS from the start
the top down load last month was around 700Gigs so I would say that was quite a good account
we have been testing the IS accounts for the last 10 months and have had very good results... hence the change
we are still with SAIX as well so the choice is yours
Paul
----- Original Message -----
From: Roddy Pettenburger
To: [email protected]
Sent: Thursday, March 05, 2009 10:39 AM
Subject: considering the R999 express package
Hi,
I was about to sign up for the R999 package, but have just read the following forum entry http://mybroadband.co.za/vb/showthread.php?t=160965
Before I jump to any conclusions, please let me know if you have actually moved to IS or SAIX. I am currently on both IS and SAIX and my IS connection is slower at the best of times, hence my question.
Kind regards
Roddy Pettenburger
_______________________________________________________________
Morning Roddy...
the uncapped package has been with IS from the start
the top down load last month was around 700Gigs so I would say that was quite a good account
we have been testing the IS accounts for the last 10 months and have had very good results... hence the change
we are still with SAIX as well so the choice is yours
Paul
----- Original Message -----
From: Roddy Pettenburger
To: [email protected]
Sent: Thursday, March 05, 2009 10:39 AM
Subject: considering the R999 express package
Hi,
I was about to sign up for the R999 package, but have just read the following forum entry http://mybroadband.co.za/vb/showthread.php?t=160965
Before I jump to any conclusions, please let me know if you have actually moved to IS or SAIX. I am currently on both IS and SAIX and my IS connection is slower at the best of times, hence my question.
Kind regards
Roddy Pettenburger
Just signed up for a basic axxess account yesterday and thought that I too would also be able to switch to saix no problem.
Was I surprised when I receivied this reply
The account you signed up for is a Semi-Shaped account. The semi shaped accounts are only IS accounts and cannot be changed over to SAIX. Only people who were on the basic shaped accounts can that were changed to the semi shaped accounts can revert back to the shaped SAIX accounts.
I just cancelled my IS account from openweb to change to saix, now I'm stuck with it again this month
Was I surprised when I receivied this reply
The account you signed up for is a Semi-Shaped account. The semi shaped accounts are only IS accounts and cannot be changed over to SAIX. Only people who were on the basic shaped accounts can that were changed to the semi shaped accounts can revert back to the shaped SAIX accounts.
I just cancelled my IS account from openweb to change to saix, now I'm stuck with it again this month
stoke
Honorary Master
Missing posts.com.
Absolutely fantastic.
By bye MyBB.
Absolutely fantastic.
By bye MyBB.
I use axxess prepaid international when I'm capped on Telkom, for the past several days my connection has been quite kuk, I guess this is why.
I'm planning to give it a chance for a few more days and see how it goes, I was planning to try out the semi-shaped thing anyway, I'm not overly impressed with IS if this is what it's like.
I'm planning to give it a chance for a few more days and see how it goes, I was planning to try out the semi-shaped thing anyway, I'm not overly impressed with IS if this is what it's like.
