Belhar Fiber

Have posted on Twitter so Vumatel can take issue seriously. please all, do the same. Social media is answer.
 

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AfriNatic said:
Feedback from Vumatel is that the max utilization on that pop is about 30% so resources is not an issue.

I'm still following up on this matter.
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there reply is not good enough. it does not address the problem. they should launch high level investigation, as any of the mobile operators do....one which I work for. We monitor daily QoS, and can easily detect from stats, a hardware, software or, optimization issue
 
@cavedog hi, you have any input with regards to the above trace and speedtest i posted? this has been on going for days now. happens only during peak hours. i have 40/10 vumareach fibre subscription
 
neoassasin said:
No change trying to play online and struggling. Can’t stream anything in 4K obviously and struggling to even stream at 1080p
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Please log this fault today with your ISP. More people who.log fault, then maybe we are taken seriously. Also ask your neighbors and anyone u know in Belhar to do speedtest and log fault with their respective ISP. I have gotten 4 people already with same issue. There is a problem here in Belhar which was not their before. The below is the response i got from vumatel via Twitter
 
See Vuma response
 

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I live in Ext 17 and I've been experiencing the same issues for quite some time now. I have the 40/10 fibre line through Afrihost. It's been pretty much impossible to game online during the evening because my packet loss averages 20% (and often spikes up to 40-50%). I can't even watch 1080p stream on Twitch without having it buffer every few seconds. I logged the fault last week with Afrihost and I was told that it seems to be a widespread issue that they have to take up with Vumatel. I honestly can't believe how bad the experience has been.
 
VazRavish said:
I live in Ext 17 and I've been experiencing the same issues for quite some time now. I have the 40/10 fibre line through Afrihost. It's been pretty much impossible to game online during the evening because my packet loss averages 20% (and often spikes up to 40-50%). I can't even watch 1080p stream on Twitch without having it buffer every few seconds. I logged the fault last week with Afrihost and I was told that it seems to be a widespread issue that they have to take up with Vumatel. I honestly can't believe how bad the experience has been.
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Vumatel closed my trouble ticket
 
Hi all, check again. still no change my side. and to think i logged query last week. Go public like I did, so Vuma can take you seriously. I am not paying R529 for nothing. This kind of problem one can expect on mobile network, not Fibre. I was one of 1st subscribers when it went live, and it was not like this

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there is a degradation of performance, network congestion, over subscription..... during peak hours.

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donougdm said:
there is a degradation of performance, network congestion, over subscription..... during peak hours.

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I'm really trying to get this sorted.

When we do get it sorted it will actually benefit all clients on that Pop irrespective of the ISP.
 
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