Belhar Fiber

All residents of Belhar in Cape Town. Please check your speeds. It has deteriorated as said by @AfriNatic

Here is mine. And its a 40/10 line. Something is very wrong. if you have same issues, please post and log fault with your respective ISP
 

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another speedtest
 

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Another client, neighbor few streets away, on Cool Ideas
 

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donougdm said:
All residents of Belhar in Cape Town. Please check your speeds. It has deteriorated as said by @AfriNatic

Here is mine. And its a 40/10 line. Something is very wrong. if you have same issues, please post and log fault with your respective ISP
Click to expand...

I have grabbed a list of clients from our tickets that are complaining about slow speeds. I compiled a list and sent that on to Vumatel Noc.

It seems the OLT is taking a bit of strain during peak time. Once I have received feedback from Vumatel Noc I will advise accordingly.
 
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Then they should add a 2nd or 3rd one. Dont they monitor traffic using performance monitoring tools, and deduce that OLT congesting, and then upgrade to additional cards? Why should the clients be the ones to inform them. They should be proactive in monitoring their network. Cant be too difficult to add additional capacity, in relation to the amount of people that have signed up in Belhar. I give them til tomorrow by COB to resolve the issue
 
AfriNatic said:
I have grabbed a list of clients from out tickets that are complaining about slow speeds. I compiled a list and sent that on to Vumatel Noc.

It seems the OLT is taking a bit of strain during peak time. Once I have received feedback from Vumatel Noc I will advise accordingly.
Click to expand...

On Cool Ideas 40/10 I know you should do wired but one is my phone and the other is the PS5 wired.
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AfriNatic said:
Any clients in Belhar that is experiencing slow speeds and high losses during peak time daily 4pm to 10pm?
Click to expand...
Yes...2 days I experienced this. The attached screenshot showing speeds of 5Mbps on a 40Mbps Line. That was on the 7th at 18h45 about. But got restored some time after.
 

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marlon1029 said:
Yes...2 days I experienced this. The attached screenshot showing speeds of 5Mbps on a 40Mbps Line. That was on the 7th at 18h45 about. But got restored some time after.
Click to expand...

Can you pm me your clientzone email address again so I can add you to the list I have compiled?
 
marlon1029 said:
Yes...2 days I experienced this. The attached screenshot showing speeds of 5Mbps on a 40Mbps Line. That was on the 7th at 18h45 about. But got restored some time after.
Click to expand...
its still on going during evening peak hours, and should not be like this
 
donougdm said:
its still on going during evening peak hours, and should not be like this
Click to expand...

Feedback from Vumatel is that the max utilization on that pop is about 30% so resources is not an issue.

I'm still following up on this matter.
 
If Vumatel does not investigate in detail, since this affects clients across all ISPs on Vumareach in Belhar, social media is quickest way to get their attention
 
Hi all, please do some speedtests again this evening and post your results
 
I am.not preparee to pay R529 for a service that is mediocre at best during peak hours. This was not issue before. Otherwise Rain 5G is an option as Belhar is well covered
 
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