Best online shop?

mercurial said:
glad this thread came about cos yesterday i wanted to ask if anyone has ever bought anything from technopro.co.za , cos i want to make an online purchase from their site. i've never made an online purchase before so i'm a bit cautious about the whole thing. any advice plz? thanks.
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I used them. Service is excellent, but make sure to phone to check if they have stock before ordering. The only problem I experienced was with the courier company that didn't deliver on time. Complained to Technopro and they sacked the courier company. Aside from that they are very professional and go out of their way to please their customers.
 
Crusader said:
I used them. Service is excellent, but make sure to phone to check if they have stock before ordering. The only problem I experienced was with the courier company that didn't deliver on time. Complained to Technopro and they sacked the courier company. Aside from that they are very professional and go out of their way to please their customers.
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Cool, thanks :)
Hey, go to www.worldwidetelescope.com and see what awaits you :)
 
Hi

Asha'man X said:
I have bought online from Kalahari, Prophecy, Sybaritic and Wantitall.

I can highly reccommend any of these. Kalahari has an awesome tracking service with sms alerts sent to you. The others use e-mail and are also quite efficient.

I once tried Digital Planet but had a horrible experience and have never gone back there.
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HI Asha'man,

I hope your day is going well.
I am doing everything in my power to improve Digital Planet and feel that it has already improved so much! We are putting new systems into place to avoid all of the things that frustrate our customers.

Your feedback helps us improve so if you could give me some information about your bad experience then that would be great.

Kind Regards,
Karyn
 
I don't think there is a "best shop". I've ordered from most of the well known companies. Mostly good experiences, but I also get the feeling that many of them are run on such a shoestring that if you catch the 1 and half members of staff on a bad day, things usually go south real quick.
 
I had excellent service from Prophecy the other day, on a 1k+ order, which earns you free shipping. By far the quickest I've ever received anything.

Take2 has very good service, and their shipping is the cheapest I've come across. Their prices are higher than most other online shops though.

Sybaritic generally has the best prices that I've found, with a bit of competition from PCint, but they (PCint) don't ship orders under 1k. Sybaritic's service isn't nearly on par with Prophecy or Take2.

Kalahari is good for books and movies etc, but not so good on the hardware front...

I used DigitalPlanet once... Hehe.
 
carderne said:
I used DigitalPlanet once... Hehe.
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same here, and it was once too much. experience left me VERY angry...

and WHY OH WHY cant we spend our ebucks (not that I have any, but it might be an incentive) at a decent place, like Prophecy or Take2? kalahari is still pretty good though, but 1 online shop does not make it attractive enough for me.
 
frustrated

I'm frustrated with Take2.

I'd like to use this as a comparison of service.

In the last month I ordered two items online.
An xbox cable from take2.co.za and
a large pet cage from vippets.co.za.

TAKE 2
Take2 stated the item was in stock and available locally. After placing the order, my credit card was billed and I received an email saying the product would arrive within 2 weeks.

2 WEEKS!!
I was expecting two days at most.
Anway, it was probably in the small print somewhere, I blamed myself for not being vigilant and waited it out.

A few days after the two weeks had passed I receive an email saying the supplier was out of stock and they cannot give me an ETA but will deliver when its ready. I'm so frustrated.

VIPPets
The day after my order was placed they contacted me to say the item I ordered was not in stock. They gave me alternatives that included a more expensive item at no extra cost.
On the day they shipped the product I received a phone call because my credit card was being denied.(my fault for not loading money).
I gave him another credit card asked him why they were only billing my card now.
He replied. "We would never bill you before we were certain the supplier had stock".

Thank you VIPPets! Setting the standard for ecommerce service and giving people confidence to order online.

As for Take2.
**ck you, I want my cable!
 
Hi

Gnome said:
err no offense but your track record leaves much to be desired.
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Hi Gnome,

I am working very hard to improve our track record. You are welcome to give us a try and let me know if you experience any issues - your feedback will be appreciated.

Have a good weekend.

Karyn
 
I just used Prophecy today to place an order for R5300.

From placing it, it's already been cleared and is in the waiting stock stage. I already posted on their forums, but to say I'm impressed in an understatement :D

I've actually spent close to R17 000 with them since the end of 2006. My monster computer is now so close to being done.

@ Karyn (GM Digital Planet)

My problem happened a few years back, and in fairness your service may have improved since then.

What happened is that I ordered a Creative X-Fi sound card worth almost 3 thousand Rand. My order didn't place correctly on the site, but that was more because of sluggish adsl that day. However, my credit card had already been charged as pending. Getting the order cancelled was not fun, and the person who phoned me had a terrible phone line, and had a very thick accent, which made it very difficult for me to understand what she was saying. In the end the issue was sorted out, but it did leave a bad feeling with me.

I hope you can use this to improve your business :)
 
Asha'man X said:
I just used Prophecy today to place an order for R5300.

From placing it, it's already been cleared and is in the waiting stock stage. I already posted on their forums, but to say I'm impressed in an understatement :D

I've actually spent close to R17 000 with them since the end of 2006. My monster computer is now so close to being done.

@ Karyn (GM Digital Planet)

My problem happened a few years back, and in fairness your service may have improved since then.

What happened is that I ordered a Creative X-Fi sound card worth almost 3 thousand Rand. My order didn't place correctly on the site, but that was more because of sluggish adsl that day. However, my credit card had already been charged as pending. Getting the order cancelled was not fun, and the person who phoned me had a terrible phone line, and had a very thick accent, which made it very difficult for me to understand what she was saying. In the end the issue was sorted out, but it did leave a bad feeling with me.

I hope you can use this to improve your business :)
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Hi Asha'man,

Do you remember the persons name that you spoke to? I agree with you that our phone manner is very important and our customers should be able to understand our staff.

I hope that you will give us another try and please let me know your feedback.

Have a good weekend.:)

Kind Regards,
Karyn
 
Karyn

Just dial up customer care, whoever picks up - is a staff member with bad communication skills - just being honest
 
Who ends up being the cheapest online shop including shipping to Durban on a order R12000- R13000
 
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