Beware when ordering from RARU...

[Lupus]

Reminds of the dreaded email from Raru for delivery. WHen you see your item arrived and it says "packing"(Wednesday), you get excited only to not ship the same day but the next.
Next day being Thursday and getting your hopes up thinking you will get it next day, only for the email to read 2-4 working days. This for an order of R1k. Delivery thus Monday.

But order Steins;Gate(On special) on a Monday and get it the next day. Kinda defeats the having stuff for the weekend with other orders.

Still I would like to see this company succeed.

I placed an order on Monday, hoping it arrives next week Monday. Though they've never arrived when promised. I remember a doll I ordered for my niece was supposed to come on the 19th Dec, arrived the 21st January.

 

[Pineapple Smurf]

I've completely stopped using them going with TakeAlot, Loot or Amazon.

i still buy often from bidorbuy and have 100% received my goods all the time

 

[ekske1]

i still buy often from bidorbuy and have 100% received my goods all the time

Sure. They, rebeltech, wootware, ... There is still quite a options than just-works

 

[theratman]

i still buy often from bidorbuy and have 100% received my goods all the time

Can't stand all the drop shipping on BoB though. Makes searching for legit local products a bit of a headache.

 

[Pineapple Smurf]

Can't stand all the drop shipping on BoB though. Makes searching for legit local products a bit of a headache.

yeah it is annoying, that GUI needs a new one, more search functions as well

 

[ponder]

Cannot say the same though. I order something which they later told me was not in stock. I asked for a refund which they acknowledged and said that I would receive it in 7-15 days. I was ok with that. Then I saw that that they had credited my account as opposed to my credit card. I then emailed with clear instructions that they needed to credit my CC and 7 days later my CC was credited for the full amount.

Can't lodge a dispute with the CC provider to reverse the charges?

 

[Magandroid]

Can't lodge a dispute with the CC provider to reverse the charges?

Well I figured I'd give them a chance to resolve the issue first.

 

[theratman]

Can't lodge a dispute with the CC provider to reverse the charges?

They credited the card in the end though? Or am I missing something?

 

[Lupus]

I placed an order on Monday, hoping it arrives next week Monday. Though they've never arrived when promised. I remember a doll I ordered for my niece was supposed to come on the 19th Dec, arrived the 21st January.

Well it didn't arrive on the Monday, their website has now shifted to shipping today. Do not use the pargo option as that means it will take an additional few days.
I don't understand how Takealot and Loot can tell me that my package will take 3 to 5 days to ship and they take 3 to 5 days and it's with me, when RARU says it will take 3 to 5 days, it means it will be 3 to 5 days to get to them.

 

[RedViking]

Raru only shows the day the 'expect' to ship from their warehouse.

 

[Lupus]

Raru only shows the day the 'expect' to ship from their warehouse.

View attachment 668031

Yup which is annoying and they don't seem to get that right. Mine is still "ready to pack" since Monday. How long does a mouse take to pack?

 

[RedViking]

Yup which is annoying and they don't seem to get that right. Mine is still "ready to pack" since Monday. How long does a mouse take to pack?

Lol, I actually took the oppertunity for free shipping but I regret it now. Should have just used takealot and pay R60 extra.

 

[My_King]

Ag no man.

I actually like this company and its kak seeing you guys having issues. Hope they can sort out their **** ASAP.

 

[Lupus]

Lol, I actually took the oppertunity for free shipping but I regret it now. Should have just used takealot and pay R60 extra.

Well the mouse was R130 cheaper then anywhere else, so I took a chance. Though the last time I did was in December and my package arrived in February.

 

[ponder]

How long does a mouse take to pack?

You gotta catch it first.

 

[Lupus]

You gotta catch it first.

Bwahaha, never thought of that.

 

[bar1]

I also had to wait for over a month for a refund but I decided to use Raru again due to them having the cheapest price on a few items.

I expected to get terrible service, and was not disappointed!!!
Ordered 13th of May, got an "item delayed" message on the 24th, promising to have an update in the next few days.

on the 30th I sent them an email saying that every online shop already knows that if an item is being delayed for too long you split the order in 2.

Yesterday I received everything.

I am not even upset, before I ordered I knew I will get terrible service, and I did.

Edit: 23 days, still quicker then a refund

 

[RedViking]

I also had to wait for over a month for a refund but I decided to use Raru again due to them having the cheapest price on a few items.

I expected to get terrible service, and was not disappointed!!!
Ordered 13th of May, got an "item delayed" message on the 24th, promising to have an update in the next few days.

on the 30th I sent them an email saying that every online shop already knows that if an item is being delayed for too long you split the order in 2.

Yesterday I received everything.

I am not even upset, before I ordered I knew I will get terrible service, and I did.

Edit: 23 days, still quicker then a refund

That for me is like ordering for Aliexpress. You hope you receive it in 60 days but know it will probably be more than 90 days.

 

[Lupus]

That for me is like ordering for Aliexpress. You hope you receive it in 60 days but know it will probably be more than 90 days.

That's the funny thing. So I ordered a Nokia 8 from Takealot, a buddy ordered a Xiaomi Mi 2s from Sunsky two days later. Guess what arrived first?

 

[lkswan747]

Yup which is annoying and they don't seem to get that right. Mine is still "ready to pack" since Monday. How long does a mouse take to pack?

Depends on whether it is a field mouse or house mouse.