Big Afrihost ADSL problems

Fudzy said:
Can just imagine what it must have been like when reading this article at Afrihost HQ:

Gian: “How bad is this, be honest. Is this iBurst bad? It’s not Sentech bad, is it? F%#. Don’t tell me this is TRLTech bad.”

AfriGuy: “I’m sorry Gian. It’s MWeb bad.”
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:D:D:D

Thanks - that just made my day
 
Sapphiron said:
I am a business product customer and even I cant get decent bandwidth. getting barely 0.5mbit from youtube on my 4Mbit account.
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Sincerely sorry about this :( Google services are a bit wonky with us at the moment, we have a team working on a fix.
 
Chevron said:
This is what the 4th time now? And every time you always say will never happen again.

Hahahaha.
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The previous instances have been pretty different to what's being discussed, planned and eventually rolled out.
 
eye_suc said:
Reason we are getting a "sorry" now is because they are obviously losing revenue. Hit them in the pocket and they will try any kind of crap to stop it. Afrihost Plus anyone?

https://eveeditorial.files.wordpress.com/2014/01/were-sorry.jpg
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I really don't think it's about revenue at all, Gian and everyone at Afrihost care - and when our clients don't see the best experience with us we need to sit down and make an action plan to turn that around.
 
LaraC said:
I have a capped account and the only thing I’d like to see improve is the time it takes for the account to authenticate. (PPPoE connection)
Other than that, I'm very happy. :)
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That's awesome to hear :D
 
Kayoss said:
I left Afrihost during one of their IPC shortfalls. Remember? When they denied that any problem existed (even though everyone already knew it was IPC related), until such time that it got beyond control. Then they admitted the problem and set out to increase their capacity, before promising that it would never happen again. That they would prepare for future increases in demand, and that the only reason it happened was because of an unanticipated increase in the number of clients blah blah blah..... Do you remember? No, not that time! I left the time before that..

If AH actually cared, they would do some pretty serious restructuring. Either they fire those that are responsible for their constant inability to gauge their future network demand, or they're essentially endorsing this type of business behavior. I'm inclined to believe the latter as the first people to jump ship are those that understand the situation. Those that know that IPC issues do not get resolved over night. You know? Those that are actually IT literate. Why? Well they're also the clients that are responsible for large proportion of the P2P and NNTP downloads. ISP's don't want those people.. They want people that have no clue how any of that works. People that get a 100gb cap, and only use 4-5gb. People that use the internet to check their facebook, and their emails. Essentially they want old people! R2/gb is not sustainable if everyone milks their connection.

What I don't appreciate, and can not tolerate, is having an "unshaped" capped account getting shaped. Or as they choose to call it, "optimised". Huh? What is optimising? Did they ever give an answer to that? I left AH because it angered me too much! As far as i'm concerned, if certain protocols run at full speed (http) and others do not (p2p/nntp) then that's shaping! A packet of data is a packet of data, and managing protocols like that is shaping. At least this is how most people define shaping.. Apparently AH can do that to their unshaped accounts without being guilty of false advertising because they don't call that shaping, they call it optimising!

I made the poor decision of moving to axxess, and have missed the 25th cut off to cancel for this month. So next month will be my last on the MTN backbone. It has been nothing but problems! If AH cannot see this then they're being willfully ignorant. They used to be the highest rated ISP, and now? All these problems started when they moved to MTN.
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Hi Kayoss

Thanks for your time you took to write this post, the feedback really is appreciated and helps us move in the right direction :)
I'm sorry to hear that you've left us due to issues, hopefully you will allow us one more chance to redeem ourselves with the improvements we'll be rolling out.

Believe it or not, Afrihost is still a very tight nit, family company. We help our where to can, both our clients and internally. While these issues are never great to have, I can say that we've learnt a stack from it and can only get stronger from here. Gian and his team have sat down and come up with some excellent options that are going to move Afrihost leaps and bounds ahead of the pack. I'm really excited abou the changes.

Regarding the current issues, I can fully understand and appreciate your sentiments towards the account and us. It hasn't been great, and no amount of tweaking and telling you guys that we're working on things is going to make that better. Saying that though, once these improvements are settled in - I assure you, we'll be right back up there!
 
Bern said:
The real pity is that AH decided to go all in with MTN, after reading the DC saga (the back story as well) I have very little faith in that side of MTN. As far as I can see this is the part of MTN that looks after AH, so it does not seem like there is going to be a good story to tell anytime soon.

Gian good luck to you, I hope you managed to get cash from the deal with MTN, not share options.
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I think MTN has been huge for us, we've been able to grow at phenomenal rates - and without them, wouldn't be here. Our network has come on in leaps and bounds, and while yes, there have been some rocky times, we've learnt from it and only got stronger.
 
"A little while ago", "in the next few weeks", "soon"...

Can Afrihost not commit to anything? Seems the only thing that is committed to is billing.
 
AfriGuy said:
I really don't think it's about revenue at all, Gian and everyone at Afrihost care - and when our clients don't see the best experience with us we need to sit down and make an action plan to turn that around.
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Care? That is not the perception clients are experiencing from Afrihost. I know I didn't.

"I totally understand where you are coming from though."

Gian has NO idea. Afrihost has NO idea. If they did they would have sorted out the issues YEARS ago. I tried using some afrihost services beginning of 2014, to no avail. Also, god forbid you should try hosting anything. Jarrrrrrre...

Back in 2008 I was a very satisfied customer, back when uncapped was still uncapped. Remember those days? I can barely. I turned all my colleagues and friends over to the darkside. They all hate me now.
 
quovadis said:
"A little while ago", "in the next few weeks", "soon"...

Can Afrihost not commit to anything? Seems the only thing that is committed to is billing.
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It's really hard putting a time stamp on something like this, there are so many factors here. We probably can say "next week" but it's going to be pretty bleak if that needs to be extended for something.

We'll communicate any updates here with you guys - you'll be in the loop all the way on this one.
 
eye_suc said:
Care? That is not the perception clients are experiencing from Afrihost. I know I didn't.

"I totally understand where you are coming from though."

Gian has NO idea. Afrihost has NO idea. If they did they would have sorted out the issues YEARS ago. I tried using some afrihost services beginning of 2014, to no avail. Also, god forbid you should try hosting anything. Jarrrrrrre...
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I think by doing what we're doing does show that we care, the fact that Gian himself came online yesterday, drafted his thread and replied to clients shows that he cares.
We've always listened to our clients and this is no different. We know the exact experience, we all have Afrihost accounts - so when we're home and see that things aren't great it gets reported back.
 
yes and to cap it off this morning unable to authenticate at all since about 5am according to my logs. First it was dns lookups failing and now it can't connect for authentication.

Last day \o/ of this sh**.
 
Kosmik said:
yes and to cap it off this morning unable to authenticate at all since about 5am according to my logs. First it was dns lookups failing and now it can't connect for authentication.

Last day \o/ of this sh**.
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There shouldn't be any general issues around authentications.
Drop me a PM with the DSL username you're using and I can check the logs on our end :)
 
Chevron said:
This is what the 4th time now? And every time you always say will never happen again.

Hahahaha.
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gian-visser-bandw.jpg
 
Just been talking about how bad things are currently with one of my customers that I persuaded to go with Afrihost. I have stuck with Afrihost a long time now, but getting tired of the issues that crop up. I have always recommended Capped accounts as most don't use more than 50Gb a month. One of my customers switched over to Telkom on Friday and immediately saw an increase in internet speeds. Really considering changing to another ISP. Tired of the speed issues.

Bottom line: capped accounts should not be limited / restricted.
 
I've been having endless problems with Afrihost - recently - but the last few days have been really bad. Kids are on holiday now and complaining all the time. It keeps giving errors when connecting to sites. I even had to reload this page just now to connect to it.
 
Electron1 said:
Just been talking about how bad things are currently with one of my customers that I persuaded to go with Afrihost. I have stuck with Afrihost a long time now, but getting tired of the issues that crop up. I have always recommended Capped accounts as most don't use more than 50Gb a month. One of my customers switched over to Telkom on Friday and immediately saw an increase in internet speeds. Really considering changing to another ISP. Tired of the speed issues.

Bottom line: capped accounts should not be limited / restricted.
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Yep, me too. I have always been an Afrihost fan but maybe its time to move on? Any good recommendations?
 
AfriGuy said:
I really don't think it's about revenue at all, Gian and everyone at Afrihost care - and when our clients don't see the best experience with us we need to sit down and make an action plan to turn that around.
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Tell Gian I say he must enjoy his new ride, and I sure hope he got it with full leather.
 
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