BitCo Consumer Review

koeksGHT said:
I would disagree on the throttling on streaming(Only use 480p on YT and standard def on Netflix) and it's always throttled.
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I don't see that on my 5Mbps line. Stream mostly 720p, about 3 hours into the movies now and still not throttled. Maybe Bitco can give you a more detailed report as to why it's throttled?

Do you stream more than 1 thing at a time? I'm alone at home so only ever 1 stream going at a time.
 
Sparky_za said:
I don't see that on my 5Mbps line. Stream mostly 720p, about 3 hours into the movies now and still not throttled. Maybe Bitco can give you a more detailed report as to why it's throttled?

Do you stream more than 1 thing at a time? I'm alone at home so only ever 1 stream going at a time.
Click to expand...

I get the same on my side, i am going to do some testing with koeksGHT and see what bandwidth his link uses when watching.

i have a feeling that different devices use bandwidth differently, i'm watching on my Samsung Smart TV in 720p and hardly using much bandwidth on my link and haven't hit any Throttle.....

Sparky_za What device are you using for streaming?

Mike
 
BitCo said:
I get the same on my side, i am going to do some testing with koeksGHT and see what bandwidth his link uses when watching.

i have a feeling that different devices use bandwidth differently, i'm watching on my Samsung Smart TV in 720p and hardly using much bandwidth on my link and haven't hit any Throttle.....

Sparky_za What device are you using for streaming?

Mike
Click to expand...
Purpose built HTPC running XBMC
 
koeksGHT - We are going do some testing now as i can see you are watching, might have to raise a support call for you.

Will PM you with feedback

Regards,

Mike
 
So i just recently got the Bitco 5mbps package. Something that concers me is that i dont get the advertised speed. Sure its close to 5mbps but not spot on. Someone will probably argue that there are overheads ontop of the packets being sent so technically it is 5mbps. But wouldnt it be more pro-customer for them to rather give just over 5 mbps .Well either that or Bitco isnt supplying a full 5mbps. And i was under the impression that when you get throttled that your speed is halved. My speed drops to about 220 kilobytes/s. That isnt half. 310kb/s would be half. And as 100 odd kb/s might sound trivial ,downloading a game patch that is rather large then it starts adding up. +1 to whomever said throttling should start after 2 hours.
 
Blackmax said:
So i just recently got the Bitco 5mbps package. Something that concers me is that i dont get the advertised speed. Sure its close to 5mbps but not spot on. Someone will probably argue that there are overheads ontop of the packets being sent so technically it is 5mbps. But wouldnt it be more pro-customer for them to rather give just over 5 mbps .Well either that or Bitco isnt supplying a full 5mbps. And i was under the impression that when you get throttled that your speed is halved. My speed drops to about 220 kilobytes/s. That isnt half. 310kb/s would be half. And as 100 odd kb/s might sound trivial ,downloading a game patch that is rather large then it starts adding up. +1 to whomever said throttling should start after 2 hours.
Click to expand...

Thanks for the message, would you mind to post a speed test result as you should receive the full 5Mbps on your line which should be 620kbps.

We are constantly working to refine our product offering and are looking into ways of tweaking the FUP so your suggestion above will be taken into consideration.

Mike
 
Blackmax said:
So i just recently got the Bitco 5mbps package. Something that concers me is that i dont get the advertised speed. Sure its close to 5mbps but not spot on. Someone will probably argue that there are overheads ontop of the packets being sent so technically it is 5mbps. But wouldnt it be more pro-customer for them to rather give just over 5 mbps .Well either that or Bitco isnt supplying a full 5mbps. And i was under the impression that when you get throttled that your speed is halved. My speed drops to about 220 kilobytes/s. That isnt half. 310kb/s would be half. And as 100 odd kb/s might sound trivial ,downloading a game patch that is rather large then it starts adding up. +1 to whomever said throttling should start after 2 hours.
Click to expand...

I'm sitting with the same problem. When my line is throttled it's under 2 mg, speed test shows 4.7mb but inconsistent. If you run the speed test again it will give you different result and that goes for the ping too.
I did log a support ticket but it was closed stating everything is correct and acceptable to Bitco.

When steaming there are glitches where it freeze and then continue.
Using ps3.
 
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No-Rules said:
I'm sitting with the same problem. When my line is throttled it's under 2 mg, speed test shows 4.7mb but inconsistent. If you run the speed test again it will give you different result and that goes for the ping too.
I did log a support ticket but it was closed stating everything is correct and acceptable to Bitco.

When steaming there are glitches where it freeze and then continue.
Using ps3.
Click to expand...

Sent you a PM for investigation so i can compare to other users

Mike
 
WELCOME BACK BITCO!

I just want to mention as well: Yesterday for the first time I started getting that loading thing on Netflix around midway into watching a series and it would happen on every episode. It has never happened before so I can't put it on my connection. Maybe the router just needs a restart :o.

To touch on the topic of downloads/throttling and so on. I mainly got the Bitco solution for gaming (I'm not a big downloader at all) Once I had it I got Netflix. Now even with my being throttled and still streaming my gaming experience doesn't change at all. Thus I have no issues. I think the problem people are experiencing mainly are regarding the throttling with bigger downloads? There has been a user here that has them 2Mbps connection and once hitting throttle his streaming keeps buffering. In such events I think maybe a port solution or streaming priority would work? Not saying people who stream should not get throttled, but once throttled should still get 2Mbps for Netflix as an example? But downloads still throttled at 1Mbps?

Anyway, just a thought.

O and did I say I'm glad you guys are back?
 
Okay so Mike from Bitco contacted me, and for the first time in like a month a spoke to someone from their side that can actually see there's problem, apparently the high site I'm connected too has a large amount of radio interference from illegal operators, and thats whats causing the packet loss, so they're going to change the frequency of my equipment or alternatively move me to a different high site, glad you're back Bitco:)
 
110loag.jpg
[/IMG]

here is the download speed. Nothing else is running at moment. Pls tell me what is the official throttle value on a 5mbps line and also on a 10mbps line just incase I might consider upgrading. tx
 
BitCo said:
Thanks for the message, would you mind to post a speed test result as you should receive the full 5Mbps on your line which should be 620kbps.

We are constantly working to refine our product offering and are looking into ways of tweaking the FUP so your suggestion above will be taken into consideration.

Mike
Click to expand...



Ok posted a pic. Pls have a look and try and answer 2 questions I posted
 
Blackmax said:
110loag.jpg
[/IMG]

here is the download speed. Nothing else is running at moment. Pls tell me what is the official throttle value on a 5mbps line and also on a 10mbps line just incase I might consider upgrading. tx
Click to expand...

Mine also hangs around 4.8 - 4.9 on Speedtest.net

When I'm throttled it's 2.4 - 2.6 it varies between those.
 
Pitbull said:
WELCOME BACK BITCO!

I just want to mention as well: Yesterday for the first time I started getting that loading thing on Netflix around midway into watching a series and it would happen on every episode. It has never happened before so I can't put it on my connection. Maybe the router just needs a restart :o.

To touch on the topic of downloads/throttling and so on. I mainly got the Bitco solution for gaming (I'm not a big downloader at all) Once I had it I got Netflix. Now even with my being throttled and still streaming my gaming experience doesn't change at all. Thus I have no issues. I think the problem people are experiencing mainly are regarding the throttling with bigger downloads? There has been a user here that has them 2Mbps connection and once hitting throttle his streaming keeps buffering. In such events I think maybe a port solution or streaming priority would work? Not saying people who stream should not get throttled, but once throttled should still get 2Mbps for Netflix as an example? But downloads still throttled at 1Mbps?

Anyway, just a thought.

O and did I say I'm glad you guys are back?
Click to expand...


+1 million... I so love the idea you proposed. The 2mb guy you are talking about is ME.... Hope Bitco can prioritise the Streaming content.

Also another question I would like to ask is, "How can we define what port is being used for what? meaning I could be watching a video via my XBMC or even youtube via the phone or downloading a service pack for a server?
 
prasanv said:
+1 million... I so love the idea you proposed. The 2mb guy you are talking about is ME.... Hope Bitco can prioritise the Streaming content.

Also another question I would like to ask is, "How can we define what port is being used for what? meaning I could be watching a video via my XBMC or even youtube via the phone or downloading a service pack for a server?
Click to expand...

That would be good to know, then in theory one could set up port limits on ones router?
 
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