BitCo Consumer Review

Solitude said:
Okay, I decided to give Bitco a try. I filled in the quote page now. I got permission from our body corporate but will still need to get the form from Bitco and hope for line of sight. There's a lot of huge trees to the one side of us. We are surrounded by towers though.

I just hope I'm not one of the unlucky ones with gaming problems. But we will get to that when we get to that.
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Hi Solitude,

What are are you in?

Regards,
 
Hi Mike,

I had your guys on my roof back in June last year. Unfortunately, they could not pickup signal (at all) Can you tell me if any additional tower(s) have been installed since June last year offering more coverage in Weltevreden Park? I'm in a tricky area (trees) but would love to try it again, IF new towers have since been installed.

The coverage map does not really help as there are so many signal circles overlapping, it is hard to tell if new circles have appeared!
 
I'm also worried about trees. There's a tower not far from me but trees will definitely be in the way. Will have to wait and see.

A friendly Bitco lady phoned me and will send me a form for the sectional title permission. And then we wait.
 
Solitude said:
I'm also worried about trees. There's a tower not far from me but trees will definitely be in the way. Will have to wait and see.

A friendly Bitco lady phoned me and will send me a form for the sectional title permission. And then we wait.
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Hi Solitude,

If you are close to Eagle Canyon try get up as high as possible and look towards Honeydew, you should be able to see 3 Large Towers next to a Water tower on the Corner of Witkoppen and Beyers, We provide services from the biggest red and white one on the hill.

If that direction is blocked your only other option would be Roodepoort but i think distance would be a problem from your side

Mike
 
Ryder_JHB said:
Hi Mike,

I had your guys on my roof back in June last year. Unfortunately, they could not pickup signal (at all) Can you tell me if any additional tower(s) have been installed since June last year offering more coverage in Weltevreden Park? I'm in a tricky area (trees) but would love to try it again, IF new towers have since been installed.

The coverage map does not really help as there are so many signal circles overlapping, it is hard to tell if new circles have appeared!
Click to expand...

Hi Ryder_JHB,

Unfortunately no new towers on that side activated recently.

Ill keep you posted if anything new gets activated.

I have started a Thread called "BitCo High Site Activation's 2015" - http://mybroadband.co.za/vb/showthread.php/688108-BitCo-High-Site-Activations-2015

Mike
 
BitCo said:
Hi Solitude,

If you are close to Eagle Canyon try get up as high as possible and look towards Honeydew, you should be able to see 3 Large Towers next to a Water tower on the Corner of Witkoppen and Beyers, We provide services from the biggest red and white one on the hill.

If that direction is blocked your only other option would be Roodepoort but i think distance would be a problem from your side

Mike
Click to expand...

Unfortunately I can't get that high up. If I look at Google Maps then it may be that one of the trees is in the way. Stupid trees.

It looks like you have a tower in Amarosa or whatever that area is called on the koppie there. I can see that from my house. If that is where your tower is. That looks to be about just over 7.5km away though. Is that too far?
 
Hey guys

just wondering when Bitco is going to look at the offerings. I.e: speed increases. Or is this not happening? I am happy with my connection but faster would be nicer.

Thanks
8)
 
This morning with the sun shining I had a look outside and I'm feeling a bit more positive. I can't see where the tower is from my house but I've got a feeling that from the roof it may be possible. Will have to wait and see in six weeks time. Must just still get the permission form.
 
I would like to add my 2 cents about my experience with Bitco.

After carefully studying thread, I decided to join BitCo. I am situated far from a Telkom exchange/DSLAM, and even though 10Mb/s is "available in my area", I could only sync at a lousy 2Mb/s. I decided to give Bitco a try, although I must admit, some posts on this thread about dropped packets, fair usage policy, and downtime caused some concern.

In all fairness however, Bitco have been an absolute delight to deal with, and I am extremely impressed with my internet connection. I will break down their service into categories:

Firstly the connection:
Wow, I have the lowest latency on local (IS) gaming servers. I am talking a ping of 9ms. I remember growing up and going to LANs with 10/100 switches and getting a ping of 15ms on the local game servers.

The fair usage policy:
During office hours, this is enforced as specified. This is a fair policy and half of your connection's speed is actually very acceptable. But in my experience, after hours, I never seem to get throttled, even if I do p2p (Bitco if you are reading this, please don't start :P)

Support:
This has been absolutely amazing. E-mails to support have been answered within 1-2 hours!! I do however agree with many users on this post that some support (even skeleton staff support) should be available on weekends.

It all boils down to one thing - if you are willing to pay for a decent internet connection, go the Bitco route. I would love to see a higher speed (15-20) added to home users in the future. Bitco keep up the good work!
 
Pretty annoyed this morning as once again the debit order went off the wrong account.

I'll take part of the blame as I only asked Mike on here to have it fixed last month (was told it's been rectified) as it came of another account out of the blue. I didn't log a call with client services. I will be doing it now and can only hope it will be fixed now. It's not a train smash just not what I want and I never requested it to be changed again...
 
"FNB :) Paid from a/c *********, 03 Apr: R1499 Ref. Rosecourtz Bitco;"

I have downgraded to 5mb/s....

I knew this was going to happen. Every ISP is the same in South Africa. So damn easy to join. But change something on your account....

I am not happy at all.

Long weekend now...so waiting for support on Tuesday I guess.
 
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