Cancelling Rain

cyrus123

cyrus123

Well-Known Member
Joined
Jun 3, 2013
Messages
128
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Hi,
How do I cancel Rain. I have experienced very slow connectivity on my 19/7 package for the last 2 weeks. Today I even upgraded to their 24 hour uncapped package to see if there is an improvement. But alas nothing. When will the service be cancelled, and will I be billed for this month?
 
Hi cyrus123,

We see that we DM'd you and our team are currently investigating your queries. There will be a representative in touch with you regarding the feedback on your escalations.

If you're still not winning, drop us message.
 
rain_mobile said:
Hi cyrus123,

We see that we DM'd you and our team are currently investigating your queries. There will be a representative in touch with you regarding the feedback on your escalations.

If you're still not winning, drop us message.
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Why dont you start by sorting out some of the people who asked for your help earlier this week already? I sent you a PM asking very politely if you could help me with which way I should point my antenna. Twice i asked. You just give every person the same generic response, you dont ever get back to actually helping anyone it seems. A simple request, tell me where my tower is and what bands are supported on the tower. Stop picking and choosing who you want to help, we're all paying customers!
 
rain_mobile said:
Hi cyrus123,

We see that we DM'd you and our team are currently investigating your queries. There will be a representative in touch with you regarding the feedback on your escalations.

If you're still not winning, drop us message.
Click to expand...
Well I am still not winning. The issue is still persisting
 
KopiteZA said:
Why dont you start by sorting out some of the people who asked for your help earlier this week already? I sent you a PM asking very politely if you could help me with which way I should point my antenna. Twice i asked. You just give every person the same generic response, you dont ever get back to actually helping anyone it seems. A simple request, tell me where my tower is and what bands are supported on the tower. Stop picking and choosing who you want to help, we're all paying customers!
Click to expand...
Hi KopiteZA,

We had attempted to contact you twice on Saturday and Sunday to no avail however no worries, we will continue to try and get hold of you.

We are not "picking and choosing who you want to help", there is an influx of queries on all our channels which we are attempting to ease and your understanding is greatly appreciated.
 
Hi
rain_mobile said:
Hi KopiteZA,

We had attempted to contact you twice on Saturday and Sunday to no avail however no worries, we will continue to try and get hold of you.

We are not "picking and choosing who you want to help", there is an influx of queries on all our channels which we are attempting to ease and your understanding is greatly appreciated.
Click to expand...
Hi. Thank you for getting back to me. On Sunday morning I received an email from Ebrahim with the requested information i wanted. I am not aware of any other attempts over the weekend to reach me though, but Ebrahim did call me this morning to make sure I received the mail. Apologies for not getting back to him sooner to let him know I received the mail. Just as a side note, with the information he provided I did manage to get a somewhat better signal and I am able to stream and download again. I appreciate your efforts.
 
KopiteZA said:
Hi
Hi. Thank you for getting back to me. On Sunday morning I received an email from Ebrahim with the requested information i wanted. I am not aware of any other attempts over the weekend to reach me though, but Ebrahim did call me this morning to make sure I received the mail. Apologies for not getting back to him sooner to let him know I received the mail. Just as a side note, with the information he provided I did manage to get a somewhat better signal and I am able to stream and download again. I appreciate your efforts.
Click to expand...
What’s your speeds now ? And tower supports which bands ?
 
Kiemo said:
What’s your speeds now ? And tower supports which bands ?
Click to expand...
Knowing where the tower is helps a ton. Tower is 1800mhz band only. I'm pointed exactly in its direction now and during the day I get speeds of just under 2mb, I'm able to stream Netflix and Dstv at 480p. I havent switched to the 24 hour plan yet but I noticed just before 6pm my downloads suddenly go much faster and Netflix jumps to 1080p resolution. Not amazing speeds but much better than what I used to get, which was just under 0.5mb. Netflix streaming at Full HD after 11pm.IMG_20200420_232722.jpg
 
KopiteZA said:
Knowing where the tower is helps a ton. Tower is 1800mhz band only. I'm pointed exactly in its direction now and during the day I get speeds of just under 2mb, I'm able to stream Netflix and Dstv at 480p. I havent switched to the 24 hour plan yet but I noticed just before 6pm my downloads suddenly go much faster and Netflix jumps to 1080p resolution. Not amazing speeds but much better than what I used to get, which was just under 0.5mb. Netflix streaming at Full HD after 11pm.View attachment 825881
Click to expand...
Well then you sorted for now I’m also on the 250 package and plan to keep it here ...
 
Vorastra said:
@rain_mobile
Do you guys not respond to your contact form on your site? Is there support people currently working during this lockdown?
Click to expand...
Hi Vorastra,

We do respond however there has been an influx of queries so you may experience a delay in getting a response. Please drop us a DM with the email address linked to your accout and a brief description of your current challenge and we will look into it for you.
 
rain_mobile said:
Hi Vorastra,

We do respond however there has been an influx of queries so you may experience a delay in getting a response. Please drop us a DM with the email address linked to your accout and a brief description of your current challenge and we will look into it for you.
Click to expand...

I see you blame an influx of queries for your slow response.

Would you care to share the reason/s for this influx of queries or is it just a standard excuse.
 
Misanthrope said:
I see you blame an influx of queries for your slow response.

Would you care to share the reason/s for this influx of queries or is it just a standard excuse.
Click to expand...
Hi Misanthrope,

There are various reason that customers ar reaching out from General Enquiries to Billing to Network escalations.

Is there anything you require assistance with? Please drop us a DM so we can look into it for you
 
@rain_mobile If I cancel my account today will the cancellation take effect on 1 May? And how will I be billed?
 
cyrus123 said:
@rain_mobile If I cancel my account today will the cancellation take effect on 1 May? And how will I be billed?
Click to expand...

Hi cyrus123

That is correct, cancellation will be effective on the 1st May. This means that you would still have connectivity till then.

In terms of your bill, due to the change to Unlimited 24/7 mid month, your bill would be pro-rata'd. You will pay a pro rata for the Unlimited Off-Peak service you had till the date it was changed to the 24/7 plan. From the effective date of your 24/7 plan till the end of the month, that is how you will be pro rata'd on the Unlimited 24/7 plan.
 
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