Cancelling Rain

[rain_mobile]

Right now I cannot even do a speed test on fixed LTE uncapped (30Mbps). The speed is too slow to connect. Then eventually it times out. And it is NOT my position or anything else. When the connection is up, it runs at 30 Mbps. But increasingly (I say increasingly because it always was a bug in this service) the PC connects to the router en the router goes on the network but there is NO internet. Or it shows internet but the speed is so low nothing happens in a test or in opening a web page. Other times it is round 2 Mbps or so. Then suddenly it is up at late 20's again. Then you must do what you want to do because nobody knows when it will just suddenly die again. It is totally unreliable.
To show how unreliable it is, I have a backup router with a prepaid Telkom sim in. I am on that right now.
Consider it: Telkom is the backup for the khak Rain service.
Second thing - it seems one cannot contact their support! No email address, no phone number and the complaints form on the website (if you can find it) either just disappears before you can "send" or if you send, your complant seems to disappear somewhere. Rarely, if ever, does anybody come back.
Now my problem is how do I cancel this krap service?
I'll wait till the lockdown hysteria is over and go to the bank and stop any payment to them from the cc. I will have to pay a few hundred rand for that, I suspect, but how else can one do it?

Hi Yskasmetnstoof,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

 

[Misanthrope]

Thank you

Same guy from yesterday contacted me again. According to him rain is investigating and will get back to me by 13:00.

At least now I have a time frame.
[/QUOTE

Shortly before 13:00 the rain rep contacted me to ask that I switch off my router for 5 minutes as the tech department was going to connect me to another tower. Why this is necessary I don't know as I thought I signed up for the mobile service and not the fixed lte.

But the end result is that the signal is the same if not worse.

Please let me know if rain is able to sort out this problem before my d/o goes through on the 01st of May.

I can't afford another month where I pay for data from another operator just so I can get data that I'm already paying for.

 

[Fjorko]

Hi Yskasmetnstoof,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

Your company's idea of "troubleshooting" is not tackling the REAL issue which is congestion/lack of capacity, but rather asking customers to re point their antenna's and/or reboot their LTE routers , as if we are idiots and have not tried this already.

Upgrade your infrastructure man! You clearly lack CAPACITY and your towers are WAY over saturated - that is the real issue here. Fix that and then the issues will disappear overnight.

 

[rain_mobile]

Your company's idea of "troubleshooting" is not tackling the REAL issue which is congestion/lack of capacity, but rather asking customers to re point their antenna's and/or reboot their LTE routers , as if we are idiots and have not tried this already.

Upgrade your infrastructure man! You clearly lack CAPACITY and your towers are WAY over saturated - that is the real issue here. Fix that and then the issues will disappear overnight.

Hi Fjorko,

Thanks for the feedback

 

[Misanthrope]

Your company's idea of "troubleshooting" is not tackling the REAL issue which is congestion/lack of capacity, but rather asking customers to re point their antenna's and/or reboot their LTE routers , as if we are idiots and have not tried this already.

Upgrade your infrastructure man! You clearly lack CAPACITY and your towers are WAY over saturated - that is the real issue here. Fix that and then the issues will disappear overnight.

This has just been confirmed by the article on myBB. Of all the mobile providers rain's dl speeds declined the most; a whole 53%.

No matter how much they deny this their greed has finally caught them out. But what I can't understand is that they learned nothing, no in fact f#$kall from their fixed lte fiasco even after Vodacom's CEO warned them.

But what can you expect from a bunch of ex-financial CEO's with zero experience in telecomms.

There must be special place reserved for those who pretend they want to make a difference but all the while the only concern is how much they can put in their pockets. I know there is name for such people.

 

[rain_mobile]

This has just been confirmed by the article on myBB. Of all the mobile providers rain's dl speeds declined the most; a whole 53%.

No matter how much they deny this their greed has finally caught them out. But what I can't understand is that they learned nothing, no in fact f#$kall from their fixed lte fiasco even after Vodacom's CEO warned them.

But what can you expect from a bunch of ex-financial CEO's with zero experience in telecomms.

There must be special place reserved for those who pretend they want to make a difference but all the while the only concern is how much they can put in their pockets. I know there is name for such people.

Hi Misanthrope,

Thanks for the feedback.

Again, thanks again for your patience and understanding as we investigate your query.

 

[Misanthrope]

Hi Misanthrope,

Thanks for the feedback.

Again, thanks again for your patience and understanding as we investigate your query.

Can you confirm if the huge decline of 53% in rain's dl speed is the result of an over congested network or are there other problems we need to be aware of.

Many rain clients do not have access to fiber and should rain not be able to deliver what we pay for we must make alternative arrangements.

We don't need a company where a CEO tries to redefine the meaning of unlimited but one that is open and honest.

 

[Misanthrope]

Can you confirm if the huge decline of 53% in rain's dl speed is the result of an over congested network or are there other problems we need to be aware of.

Many rain clients do not have access to fiber and should rain not be able to deliver what we pay for we must make alternative arrangements.

We don't need a company where a CEO tries to redefine the meaning of unlimited but one that is open and honest.

Yesterday I was asked to switch off my router as rain's tech dep was going to switch me over to another tower. However this did absolutely nothing to improve my signal, infact it became worse. When I complained again it appears as if I was never switched over.

You know what they call someone who can't provide you the services you pay for but then tries to bulls#%t you with inane explanations, shifting blame, technical jargon and all manners of smoke and mirrors tactics.

Either incompetent or con artists - it's your choice.

 

[rain_mobile]

Yesterday I was asked to switch off my router as rain's tech dep was going to switch me over to another tower. However this did absolutely nothing to improve my signal, infact it became worse. When I complained again it appears as if I was never switched over.

You know what they call someone who can't provide you the services you pay for but then tries to bulls#%t you with inane explanations, shifting blame, technical jargon and all manners of smoke and mirrors tactics.

Either incompetent or con artists - it's your choice.

Hi Misanthrope,

We apologize for this and can assure you, as we have been via email, that we are still looking into your query and will revert with feedback as soon as we are able

 

[latro]

This has just been confirmed by the article on myBB. Of all the mobile providers rain's dl speeds declined the most; a whole 53%.

No matter how much they deny this their greed has finally caught them out. But what I can't understand is that they learned nothing, no in fact f#$kall from their fixed lte fiasco even after Vodacom's CEO warned them.

But what can you expect from a bunch of ex-financial CEO's with zero experience in telecomms.

There must be special place reserved for those who pretend they want to make a difference but all the while the only concern is how much they can put in their pockets. I know there is name for such people.

When Rain starts to kick people off their network to ease congestion (as it seems to be what you're alluding to), they should start with you.

We're all suffering at the moment. They can't just magically flip a button and have all the spectrum and all the money in the world to build extra infrastructure in a matter of 'immediate' as you seem to want. Perhaps you should be a little thankful for them not having draconian limits on the uncapped options as does Telkom.

Yes, I am a rain subscriber. Yes, I am struggling too with abhorrent <2mb download speeds for the most part. But I do not suffer on the part of understanding.

 

[Misanthrope]

Hi Misanthrope,

We apologize for this and can assure you, as we have been via email, that we are still looking into your query and will revert with feedback as soon as we are able

My questions remains

Will rain credit me for all the times I have to reset my router?

And what caused rain's massive decline of 53% in dl speed.

 

[rain_mobile]

My questions remains

Will rain credit me for all the times I have to reset my router?

And what caused rain's massive decline of 53% in dl speed.

We will certainly look to credit you for extended periods of downtime which is all part of the investigation we have been conducting for you

There are various factors with congestion being but one of the considerations when looking at this. There have been caps placed on plans, as an example which would automatically alter the average speeds from the past till now. The uptake on the capped 10mbps is another consideration as the average speeds will also then decrease over time as the capped speed is now lower.

 

[Misanthrope]

We will certainly look to credit you for extended periods of downtime which is all part of the investigation we have been conducting for you

There are various factors with congestion being but one of the considerations when looking at this. There have been caps placed on plans, as an example which would automatically alter the average speeds from the past till now. The uptake on the capped 10mbps is another consideration as the average speeds will also then decrease over time as the capped speed is now lower.

Thank you for your feedback and efforts. I have no problem with slower download speeds. I understand that everyone is under stress during these extraordinary times.

It's having to reset my router 2 to 3 times a day and sometimes up to 5 times that galls me. And poor customer service.

 

[Misanthrope]

When Rain starts to kick people off their network to ease congestion (as it seems to be what you're alluding to), they should start with you.

We're all suffering at the moment. They can't just magically flip a button and have all the spectrum and all the money in the world to build extra infrastructure in a matter of 'immediate' as you seem to want. Perhaps you should be a little thankful for them not having draconian limits on the uncapped options as does Telkom.

Yes, I am a rain subscriber. Yes, I am struggling too with abhorrent <2mb download speeds for the most part. But I do not suffer on the part of understanding.

If you have nothing positive to add please stop being obtuse and desist from posting inane replies like the one above.

 

[rain_mobile]

Thank you for your feedback and efforts. I have no problem with slower download speeds. I understand that everyone is under stress during these extraordinary times.

It's having to reset my router 2 to 3 times a day and sometimes up to 5 times that galls me. And poor customer service.

We really appreciate your understanding during this time

That's exactly what we are trying to get solved for you. I

Thank you for your feedback and efforts. I have no problem with slower download speeds. I understand that everyone is under stress during these extraordinary times.

It's having to reset my router 2 to 3 times a day and sometimes up to 5 times that galls me. And poor customer service.

We really appreciate your understanding during this time

That's exactly what we are trying to get solved for you. Its a headache to constantly reset your device and we really want to have that sorted for you soon.

 

[rain_mobile]

When Rain starts to kick people off their network to ease congestion (as it seems to be what you're alluding to), they should start with you.

We're all suffering at the moment. They can't just magically flip a button and have all the spectrum and all the money in the world to build extra infrastructure in a matter of 'immediate' as you seem to want. Perhaps you should be a little thankful for them not having draconian limits on the uncapped options as does Telkom.

Yes, I am a rain subscriber. Yes, I am struggling too with abhorrent <2mb download speeds for the most part. But I do not suffer on the part of understanding.

Hi latro,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

 

[Misanthrope]

After 3 people contacting me last week to confirm rain is investigating my poor signal strenght and even trying to connect me to another tower absolutely nothing has changed.

I realise us R 250 package clients are more of an irritation than a priority but then at least tell us.

 

[battletoad]

Wow, I wish I could get the 2mbps speeds others are getting in this thread!

 

[rain_mobile]

Wow, I wish I could get the 2mbps speeds others are getting in this thread!

View attachment 833780

Hi battletoad,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

 

[HartsockZA]

Your company's idea of "troubleshooting" is not tackling the REAL issue which is congestion/lack of capacity, but rather asking customers to re point their antenna's and/or reboot their LTE routers , as if we are idiots and have not tried this already.

Upgrade your infrastructure man! You clearly lack CAPACITY and your towers are WAY over saturated - that is the real issue here. Fix that and then the issues will disappear overnight.

The Real problem of Rain is greed, they want to supply the whole of South Africa with this false connection. Granted in some area's you get the speed but in most area's are oversold and are the reason why most of my customers wish they never blew all that money on a company that's tendencies are lower than Telkom Standards. Super feel sorry about everyone that complains on here.

Reminds me of Neotel's first launch