Cancelling Rain

HartsockZA said:
The Real problem of Rain is greed, they want to supply the whole of South Africa with this false connection. Granted in some area's you get the speed but in most area's are oversold and are the reason why most of my customers wish they never blew all that money on a company that's tendencies are lower than Telkom Standards. Super feel sorry about everyone that complains on here.

Reminds me of Neotel's first launch
Click to expand...

Hi HartsockZA,

Is there anything you require assistance with?

Please drop us a DM with the email address linked to your account so we can look into it for you?
 
Fjorko said:
You should have asked them to upgrade their infrastructure on our behalf... ;-)
Click to expand...
it all falls on deaf ears I am afraid to say. Make as much as you can in a short period and screw the rest. But hey at least it's making people more aware who they signup with in future
 
Hello,

So I bought the sim card paid R479 for the 24-hour bundle - canceled it a day later (That didn't register apparently) so I canceled it 2 weeks later will I get billed again in the following month?
 
Last edited:
You see, I understand the concept of paying for the "Data I used" However, I did pay for it so why would I need to pay again?
 
My biggest regret is that I didn't stumble upon this thread before subscribing, I have cancelled already but still had to pay for that month.
 
also can’t deal with slow speeds anymore..

554744ef81058ed4a787b5c5ce892d03.jpg


barely used 25 GB since activating on 27 July

598b90b9eaa2f2894d21a5415b7b4504.jpg


if i do cancel sim does it end immediately and i lose the R479 i paid for the month ? no refund based on pro rata usage ?

86abe269bd03e2636a721e2e0157f9d0.jpg


might be unlimited but can’t call it 4G that is for sure, false advertising..
 
I cancelled midway through last month, and still paid end of the month. I was on the 24/7 package. There is a lot of confusion with the cancellation process with rain.
 
BigBear said:
also can’t deal with slow speeds anymore..

554744ef81058ed4a787b5c5ce892d03.jpg


barely used 25 GB since activating on 27 July

598b90b9eaa2f2894d21a5415b7b4504.jpg


if i do cancel sim does it end immediately and i lose the R479 i paid for the month ? no refund based on pro rata usage ?

86abe269bd03e2636a721e2e0157f9d0.jpg


might be unlimited but can’t call it 4G that is for sure, false advertising..
Click to expand...
Hi BigBear,

I'd like to extend my apologies for the inconvenience caused.

Please PM your email address so i can investigate your connection speeds and confirm your cancellation bill.

Thanks
 
Looks worse today for me than yesterday. But let me guess...

Please PM your email address linked to your rain profile so we can check your connection.

And that won't help anyways
 
Hi I have been trying to cancel my account for over a week, no one has responded or anything, I am very happy with the product but unfortunately I am movie to a area that does not have rain coverage. It seems to be that you can not cancel your subscription and they say clearly that it is only a month to month. by that i understand that you can cancel it any time. well I have to and no one is responding to this matter
 
BigBear said:
also can’t deal with slow speeds anymore..

barely used 25 GB since activating on 27 July

if I do cancel sim does it end immediately and i lose the R479 i paid for the month ? no refund based on pro rata usage ?
Click to expand...

Were you provided with an answer as to if you cancel immediately (say today as an example) will you be billed the full R479 for the month of August, or will you be billed pro rata (i.e. five days usage from 1 August to 5 August) ? ? ?
 
@rain_mobile or @rain_billing or anyone that knows.

If I choose to cancel my service, do I have to get a new sim in future, rica and the whole shebang if I want to activate it again?

I got the sim a week or so ago and tested it a few days.
My speed is really atrocious to say the least. Almost full signal, without any joy.
Even attempted a basic vpn test and it still remains the same.

My Telkom LTE on the same router performs perfectly. No issues at all.

So that said. I'm not going to battle to get it working. I would rather cancel now and activate again in future whenever the network performs as expected.

Thanks :)
 
Porsche Driver said:
Were you provided with an answer as to if you cancel immediately (say today as an example) will you be billed the full R479 for the month of August, or will you be billed pro rata (i.e. five days usage from 1 August to 5 August) ? ? ?
Click to expand...

No answer after sending me details for investigation..
 
BigBear said:
No answer after sending me details for investigation..
Click to expand...

Switched on router for 1st time in August, had a decent speeds 6-8 for short while then back down to sub 1-2..

Invoice for 07/27 was upfront so should be for a month.. but then received a 0 rated invoice for july with only usage shown from 07/27-07/31..

If they going to bill me for August at end of August.. I would be highly upset.. and wouldn't that be against CPA etc.. as the upfront should be for a Month of Usage Upfront.. where I barely used 6/31 days.. and cancelling due to poor performance, not meeting expectations or claims..

EDIT.. got a call from Rain Representative..

Switched Router on.. MyBB IOS App.. Speedtest: Ping: 112 ms Download: 0.76 Mbps Upload: 0 Mbps

They will be running some tests..

If one chooses cancel sim option it would be cancelled end of that month ie. if I cancel Today it will end 31 August

Pro Rata will be applied from 27 Jul 2020, 17:27 till 31 July and Full Month of August deducted from initial credit loaded..

rain_mobile Representative will look into getting it cancelled immediately and apply Pro rata Till now, after Tests etc.

@rain_mobile maybe clarify or post formal process if clients do which to cancel immediately..

Thank You for call and assistance so far..
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X