Cell C can't receive calls

Good day

Thank you for contacting Cell C.

Please change your network settings to automatic, activate data roaming and restart your device to see if the issue still persists.

^NZ

Tashreeqah1 said:
Hi I can't receive or make calls. 061 645 2995
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Good day Mbulazi

Has the issue been resolved? If not, please dial **61*121**11*30# and restart your device.

^SM
 
Hi GHOST26,

Thank you for reaching out to us.

Please note that you are on the Home Connecta Flexi Plan. You need to purchase HCF voice bundles in order to be able to make phone calls.

^SM
 
With all due respect, this network is a dump. But hey, jokes on me. I’m still a subscriber.
 
Cant make or receive calls on Cell C. Back and forth with call centre 3rd day no fix. Tried settings they gave and also sms but nothing working. 0712442119
 
Td1 said:
Cant make or receive calls on Cell C. Back and forth with call centre 3rd day no fix. Tried settings they gave and also sms but nothing working. 0712442119
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Hi

Please dial ##002#, then reboot your device and have someone call you to test, then advise.

^MP
 
Cell_C said:
Hi

Please dial ##002#, then reboot your device and have someone call you to test, then advise.

^MP
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Tried it, not working. Message from other phone says Conditional divert enabled. I did not activate anything.
 
Td1 said:
Tried it, not working. Message from other phone says Conditional divert enabled. I did not activate anything.
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Hi, We need to determine if the SIM card is fully functional, if possible test the SIM card in a different device by making and receiving calls.

^MN
 
Cell_C said:
Hi, We need to determine if the SIM card is fully functional, if possible test the SIM card in a different device by making and receiving calls.

^MN
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Hi tried this did not work. I did put another sim in the device which worked. So its not the device. Funny thing is the sms and mobile data works on the sim that wont call or receive calls.
 
Td1 said:
Hi tried this did not work. I did put another sim in the device which worked. So its not the device. Funny thing is the sms and mobile data works on the sim that wont call or receive calls.
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Now its showing no connection emergency calls only. Was still showing connection earlier. Getting really worried now.
 
Td1 said:
Now its showing no connection emergency calls only. Was still showing connection earlier. Getting really worried now.
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The reason im worried i received a sms from your escalation department 3031-400273 but addressed to a Miss Danielle Manuel, which is not me. I immediatly called contact centre who informed me it was send in error. But im worried that cell c gave this no to someone else after porting. Iv had this no since 2011.
 
Hi, The number is linked to your profile and there is no pending port out on 0712442119.

^MN
 
Just received another case no 3031-502202. Did not lodge another case:( Just want it fixed.
 
Was out of area I work and live in. Everything worked fine. Meaning theirs a problem in my area 4 Days and counting. Which means im paying for a contract of which I can only use mobile data, although Minutes are included. How does this work now? As this is contract breach from Cell C. Suddenly no network to call or receive calls???? Still no call from technical department????
 
Hi,
Do you get the same error message "emergency calls only" if you insert the SIM card in a different device?

^PN
 
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