After trying to deal with Cell C about them overcharging me through their call centre (joke), Facebook page and their nearest shop to me, I'm on the verge of writing them off.
As a last resort, maybe someone here has a suggestion.
Here's the story:
I use a prepaid / pay-as-you-go Cell C SIM in my phone. The primary reason I got the Cell C SIM was because of the 15c per MB data rate.
To ensure you get this rate you have to jump through a hoop for Cell C by buying a data bundle every 30 days (or they charge you nearly 700% more. I.E. 99c per MB).
So ever since they introduced their 99c package this is what I have done without fail every month to make sure I never have to pay the 99c per MB rate.
After noticing my airtime was being used up a lot faster than I estimated it should have been, I double-checked the rate Cell C were deducting airtime from my balance for using data and worked out it was at the 99c per MB rate. When I queried it the clown-show began.
First I was told that they don't have any record of me buying the data bundles therefore I did not qualify for the 15c per MB rate. Fortunately I make all my airtime purchases through FNB and I save all the confirmation SMSes and they show on my bank statements. At no time since I moved to Cell have I been outside a 30 day window and therefore subject to the 99c rate.
When that didn't shut me up I was told on a different call, by a supervisor, that browsing is billed at 15c per MB but downloads are billed at 99c per MB, irrespective of the in or out-of-bundle status. When I demanded that she refer me to the terms and conditions stipulating that billing structure she said it was "on the Cell C website" and ended the conversation. She also said she would phone back with the terms. Of course that never happened.
I then decided to visit the V&A Waterfront store to speak to someone face to face. While very friendly and seemingly keen to be helpful, all that has happened is I now have yet another reference number to add to my collection and Cell C are still overcharging me by about 700% for data while I wait for someone to respond.
From my experience the 15c per MB data rate is nothing but marketing BS from Alan Knott-Craig and Cell C has no intention of charging customers at anything less than 99c per MB.
Anyone else been through this? Suggestions? I can't bear the thought of going back to MTN or Vodacom.
As a last resort, maybe someone here has a suggestion.
Here's the story:
I use a prepaid / pay-as-you-go Cell C SIM in my phone. The primary reason I got the Cell C SIM was because of the 15c per MB data rate.
To ensure you get this rate you have to jump through a hoop for Cell C by buying a data bundle every 30 days (or they charge you nearly 700% more. I.E. 99c per MB).
So ever since they introduced their 99c package this is what I have done without fail every month to make sure I never have to pay the 99c per MB rate.
After noticing my airtime was being used up a lot faster than I estimated it should have been, I double-checked the rate Cell C were deducting airtime from my balance for using data and worked out it was at the 99c per MB rate. When I queried it the clown-show began.
First I was told that they don't have any record of me buying the data bundles therefore I did not qualify for the 15c per MB rate. Fortunately I make all my airtime purchases through FNB and I save all the confirmation SMSes and they show on my bank statements. At no time since I moved to Cell have I been outside a 30 day window and therefore subject to the 99c rate.
When that didn't shut me up I was told on a different call, by a supervisor, that browsing is billed at 15c per MB but downloads are billed at 99c per MB, irrespective of the in or out-of-bundle status. When I demanded that she refer me to the terms and conditions stipulating that billing structure she said it was "on the Cell C website" and ended the conversation. She also said she would phone back with the terms. Of course that never happened.
I then decided to visit the V&A Waterfront store to speak to someone face to face. While very friendly and seemingly keen to be helpful, all that has happened is I now have yet another reference number to add to my collection and Cell C are still overcharging me by about 700% for data while I wait for someone to respond.
From my experience the 15c per MB data rate is nothing but marketing BS from Alan Knott-Craig and Cell C has no intention of charging customers at anything less than 99c per MB.
Anyone else been through this? Suggestions? I can't bear the thought of going back to MTN or Vodacom.
