Cell C Data Rip-Off

Ashblonde said:
I don't see how, me forgetting to buy airtime needs to be in the FAQ section. I did'nt ask a question. I was implying how cost effective they are that I forget to recharge.:wtf:
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I think you missing a point. We are not talking about recharging.
 
supersunbird said:
He did say that (and I understood from the start) and Cell_C contacted him and offered him some money which does not fix the issue and is not sufficient.
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From my understanding, it seems to be some sort of compensation for inconvenience, not an admission for incorrectly charging 99c/MB. In the first post OP did mention about bundles, but it was in context of purchasing airtime and receiving free data (bundles) which do not qualify for 15c/MB OOB. This matter of purchasing bundles is being raised now, it is why I suggested to speak to Cell_C, giving evidence, of course.
 
@Aztech You have to understand one thing. In SA cell companies + Multichoice, seem to be a law on their own. Resistance is futile because of an incompetent governing body. The business world is ruthless. This companies have seen a gap and they try to make as much money as possible (while they can). On the other hand, if it were not for CellC, you might still be paying 50Rand a Meg ! ! ! Live with it (or come to Europe for cheap internet :D )
 
Blabla **** Cell C **** Voadacom MTN, bla bla


Dude stop ranting about Mobile broadband and data packages and just get ****ing ADSL ?

If you can't get ADSL then go to America where the mobile companies deliver what they advertise.


Jesus... *shakes my head*
 
Doesn't cell c send this message?

"Your bundle has depleted,you will be charged your standard tariff plan data rates.Cell C."

Once I get this message I buy another bundle.
But this message gives more assurance.

"You have no more Midnight DATA available,additional usage will now be billed to your account at R0.15/MB Cell C"
 
saksakgp said:
Doesn't cell c send this message?

"Your bundle has depleted,you will be charged your standard tariff plan data rates.Cell C."

Once I get this message I buy another bundle.
But this message gives more assurance.

"You have no more Midnight DATA available,additional usage will now be billed to your account at R0.15/MB Cell C"
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That would be useful, but on prepaid I've never received any notification like that.
 
Aztech said:
That would be useful, but on prepaid I've never received any notification like that.
Click to expand...

I'm on an older Control Chat 100 or something.

I get: "Your monthly data bundle has been depleted, further usage will be depleted at R0.15/MB. CellC"
 
Unbelievable

I am also having the same problem as the OP, except that I am being charged R2/MB. I have being trying to resolve this since the beginning of June.

I am absolutely astounded by how certain call centre staff lie when they don't know the answer, or are too lazy to try and resolve the issue.
On the many phone calls and emails I have made to the call centre I have been told:

  • that I am not being charged R2 per MB (despite clear evidence to the contrary)
    that there is no record of me adding a data bundle (despite clear evidence to the contrary)
    that all data is charged at R2 per MB
    that data that is downloaded costs R2, while all other data costs 15c (this one even got the Tech dept laughing at the sheer incompetence of the people giving me this answer - 3 different people gave me this answer)
    that someone will call me back ASAP (hahahaha yeah right NO ONE has bothered to call me back once, in over a month)

I am now at the end of my tether. How can a company keep lying like this and get away with it?

I have exhausted every avenue available to me as a customer, and I am unable to get ANYONE to help me. What happens now? Do Cell C just get to keep my money? Is theft ok as long as you ignore the victim?
 
greemp said:
I am also having the same problem as the OP, except that I am being charged R2/MB. I have being trying to resolve this since the beginning of June.

I am absolutely astounded by how certain call centre staff lie when they don't know the answer, or are too lazy to try and resolve the issue.
On the many phone calls and emails I have made to the call centre I have been told:

  • that I am not being charged R2 per MB (despite clear evidence to the contrary)
    that there is no record of me adding a data bundle (despite clear evidence to the contrary)
    that all data is charged at R2 per MB
    that data that is downloaded costs R2, while all other data costs 15c (this one even got the Tech dept laughing at the sheer incompetence of the people giving me this answer - 3 different people gave me this answer)
    that someone will call me back ASAP (hahahaha yeah right NO ONE has bothered to call me back once, in over a month)

I am now at the end of my tether. How can a company keep lying like this and get away with it?

I have exhausted every avenue available to me as a customer, and I am unable to get ANYONE to help me. What happens now? Do Cell C just get to keep my money? Is theft ok as long as you ignore the victim?
Click to expand...

Hi,

We would like to assist, please PM your contact details and cellc number in question.

Regards
CellC|TM
 
Rolls1981 said:
cell c work on a calendar month basis, so your data Will let loaded on the 1st of the following calendar month
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This is true when it is added to the contract bill, but how recurrent bundle works for prepaid customers, nobody reported so far.
 
Why doesn't OP just dump sim card get a new one and see if the same thing happens?
 
I'm glad I saw this thread, I was about to buy the Cell C 100 Gig package.

Cell C will not see my money.
 
Many people are reading posting without thinking..
Here's my experience which I posted on "Is cellc that bad? "
===
Well, let me give you my experience with MTN.

I am NOW living next to MTN HQ and registered last week. It took them 2 days to activate my S4 with MTN.
Worst is that I kept getting dropped call.
When I walked to their call center, they told me that it is because they didn't plan their radio signal properly, clashing with their MTN staffs usage. This mistake causes all the users nearby facing the same problem.

I was so pissed off and finally signed up for Cell C today for my kid. I am testing it out now and seems to be very smooth.
if you can read my posting correctly, that means Cell C is working much better than MTN as I failed to log on to the Internet when I used my MTN S4 tethering.
 
I signed up with Cell C at the end of July.

At the end of August I had to go out of town for quite a while and decided to use my phone for internet.

I am on 200 contract pacakge - I get 200 minutes, 200 MB, 200 sms's

I wasn't concerned about is as i had read on the Cell C website that i would be charged 15c a megabyte once my 200 MB was finished.

This morning my account was debited with R760. My monthly bill should be in the region of R250.

Really not impressed. Seems I was also billed 99c a MB!
 
and now i just bought another 100MB. as soon as i bought it i checked my balance and it says:

Inclusive data remaining: 46.67 MBs
 
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